Jobs in the United States

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Packaging Engineer
Actalent
East Hanover, NJ
- $43.26 to $45 USD / hour
Design experiments and create technical plant trial protocols and reports.
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CRIME LABORATORY ANALYST SUPV - 71002445 1
State of Florida
FORT MYERS, FL · JACKSONVILLE, FL · MIAMI BEACH, FL · MIAMI, FL · ORLANDO, FL · PENSACOLA, FL · FL · TALLAHASSEE, FL · TAMPA, FL
Join our quality assurance team in the Forensic Services Program Office as we continue to advance excellence across our laboratory system. We are seeking a motivated individual to fill the…
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Manufacturing Manager
Actalent
Philipsburg, PA
- $80,000 to $120,000 USD / year
Job Title: Manufacturing ManagerJob DescriptionThe Manufacturing Manager leads all aspects of the Metal Injection Molding (MIM) manufacturing operation, ensuring on-time delivery, high…
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Healthcare Architect
Actalent
Cary, NC
- $120,000 to $180,000 USD / year
Develop architectural concepts, layouts, and technical design solutions for healthcare facilities.
Added 1 min ago
Principal Engineer, MEP & Building Systems
Anduril Industries
Costa Mesa, CA
…workspaces, giving our team exposure to a uniquely wide variety of technical and operational…
Added 1 min ago
Engineering Manager
Clover Health
Remote, United States
We're looking for an Engineering Manager to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary…
Added 1 min ago
Senior Product Manager - Cloud
The Squires Group
Washington, DC
Candidates whose experience is limited to project or program management without technical product management experience will not be considered.
Added 3 mins ago
SF
Community Engagement Specialist (4586)
SRP FEDERAL CREDIT UNION
North Augusta, SC
- $62,770 to $78,462 USD / year
Under the general direction of the Manager, Community Impact, the Community Engagement Specialist supports and advances SRP’s community engagement and outreach initiatives in alignment with…
Added 3 mins ago
Field Technician - Lawrenceville, GA
Lawrenceville, GA
The Field Technician manages all on-site installation, repair, maintenance, and test tasks, diagnosing technical problems and determining proper solutions while delivering service and…
Added 3 mins ago
Field Technician - Kennesaw, GA
Kennesaw, GA
The Field Technician manages all on-site installation, repair, maintenance, and test tasks, diagnosing technical problems and determining proper solutions while delivering service and…
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Maintenance Clerk
WASTE SERVICES OF PENNSYLVANIA, LLC
Carnegie, PA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…
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Lead Driver - CDL (A)
KER BROTHERS WASTE, INCORPORATED
Union City, TN
…Lead Driver CDL (A) assists the Route Supervisor or Operations Manager in training new drivers on proper safety and driving…
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Ops Supervisor Hauling
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Jefferson City, MO
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
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Mission Critical - Quality Manager
Suffolk
Turkey, TX
The Quality Manager may be designated as the Lead Quality Manager for an assigned project or may serve under another designated Lead Quality Manager on larger or more complex assignments.…
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Mission Critical - Assistant Quality Manager
Suffolk
Turkey, TX
The role develops the technical judgment, Quality Program knowledge, stakeholder-management capability, and project leadership experience required to progress into a Quality Manager role.…
Added 6 mins ago
Security Guard B Shift (Female)
Seaboard Corporation
Guymon, OK
…damage to any property. Report all incidents to the Safety Manager immediately. Practice proper loss prevention and reaction procedures. Report all incidents properly and…
Added 6 mins ago
HC
Voter Outreach and Engagement Division Manager (Internal Elections applicants only)
Hennepin County
Hennepin County, MN
- $83,142.88 to $131,859.26 USD / year
…in response to state and local election legislative changes, program area expansion, procedural changes, and expansion of operational responsibility within the department. To continue to…
Added 6 mins ago
Field Maintenance Supervisor
Survival Flight
Dothan, AL
…bases. This role works closely with the Part 135 Maintenance Manager and Director of Maintenance to coordinate maintenance activities, ensure regulatory compliance, promote technician…
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Sr. Design Project Manager - Large Projects
Arcadis
Dallas, TX · Miami, FL · FL · VA · DC · TX · Phoenix, AZ
The Senior Design Manager leads integrated design delivery for large, complex, multidisciplinary projects. The role is responsible for aligning design teams, client requirements, technical…
Added 6 mins ago
Operations Manager
Eastman
Fieldale, VA
Join our Martinsville team as an experienced Operations Manager. Reporting to the Site Manager, you’ll play a key role in creating a safe, reliable, and efficient operation - while…
Added 7 mins ago
Manager Site - Integrated Supply
Vallen Distribution, Inc
DALLAS, TX
Vallen's Integrated Supply Site Manager is a staff management position integrated within a customer's location to drive program growth and manage the day-to-day activities of a team of…
Added 7 mins ago
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Maintenance Technician
Blt Management LLC
Norwalk, CT
- $18 to $22 USD / hour
Performs preventive maintenance and regular community inspections as requested by the Maintenance Manager
Added 7 mins ago
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Software Engineer
Stanley Martin Homes, LLC
Reston, VA
- $111,800 to $125,300 USD / year
Document technical decisions and processes for future reference and knowledge sharing.
Added 7 mins ago
Senior Data Technical Product Manager - Quantitative Sports
Hard Rock Digital
Remote, United States
We are looking for a Senior Data Product Manager to join our Quantitative Sports (QS) team, reporting to the Director of Quantitative Sports. QS builds and owns the in-house pricing models…
Added 8 mins ago
Inventory Control Specialist - Lawrenceville, GA
Woodgrain
Lawrenceville, GA
The position reports directly to the Operations Manager of the branch. This role is responsible for implementing and ensuring adherence to all standard operating procedures related to the…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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