Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Benefits Manager - Portfolio Strategy
Novo Nordisk
Plainsboro, NJ
…the benefit programs remain competitive, cost effective and support lasting health. Lead requests for proposals (RFPs) and implementation of new or modified employee benefits programs and…
Added just now
A
Healthcare Architect
Actalent
Cary, NC
- $120,000 to $180,000 USD / year
…deliver impactful environments that improve communities and support the future of healthcare.Approximately 80% of the firm's work is healthcare-focused, ranging from hospitals and specialty…
Added 1 min ago
MH
Licensed Practical Nurse (LPN)
Mental Health Association - Western MA
West Springfield, MA
- $33 to $35 USD / hour
The LPN position provides support for the Division of Recovery Services GRIT co-occurring programs. The LPN works in collaboration with the Nurse Manager, Medication Specialist, Prescriber,…
Added 1 min ago
MH
Licensed Practical Nurse (LPN)
Mental Health Association - Western MA
Holyoke, MA
- $33 to $35 USD / hour
The LPN position provides support for both the GRIT co-occurring programs and the DCF young adult supported living programs, as needed. The LPN works in collaboration with the Nurse…
Added 1 min ago
MH
Licensed Practical Nurse (LPN)
Mental Health Association - Western MA
West Springfield, MA
- $33 to $35 USD / hour
The LPN position provides support for the Division of Recovery Services GRIT co-occurring programs. The LPN works in collaboration with the Nurse Manager, Medication Specialist, Prescriber,…
Added 1 min ago
MH
Licensed Practical Nurse (LPN)
Mental Health Association - Western MA
Holyoke, MA
- $33 to $35 USD / hour
The LPN position provides support for both the GRIT co-occurring programs and the DCF young adult supported living programs, as needed. The LPN works in collaboration with the Nurse…
Added 2 mins ago
SF
Community Engagement Specialist (4586)
SRP FEDERAL CREDIT UNION
North Augusta, SC
- $62,770 to $78,462 USD / year
Under the general direction of the Manager, Community Impact, the Community Engagement Specialist supports and advances SRP’s community engagement and outreach initiatives in alignment with…
Added 3 mins ago
Maintenance Clerk
WASTE SERVICES OF PENNSYLVANIA, LLC
Carnegie, PA
POSITION SUMMARY: The Maintenance Clerk provides administrative support to the maintenance function.
Added 3 mins ago
Lead Driver - CDL (A)
KER BROTHERS WASTE, INCORPORATED
Union City, TN
…Lead Driver CDL (A) assists the Route Supervisor or Operations Manager in training new drivers on proper safety and driving…
Added 3 mins ago
Ops Supervisor Hauling
IED SERVICES, LLC
Jefferson City, MO
…oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 3 mins ago
Director of Admissions & Marketing
The Cortlands of Holland
Holland, MI
Support. At PLC we offer all of the tools and support you will need to ensure your success and the success of your community.
Added 4 mins ago
OC
Case Manager / Coordinator of Community Services (CCS)
Optimal Case Management
Reisterstown, MD
- $58,240 to $60,320 USD / year
At Optimal Case Management, we believe meaningful case management begins with listening. Our Coordinators of Community Services (CCS) partner with individuals with intellectual and…
Added 6 mins ago
HC
Voter Outreach and Engagement Division Manager (Internal Elections applicants only)
Hennepin County
Hennepin County, MN
- $83,142.88 to $131,859.26 USD / year
…in response to state and local election legislative changes, program area expansion, procedural changes, and expansion of operational responsibility within the department. To continue to…
Added 6 mins ago
District Manager
Securitas Security Services
Indianapolis, IN
As a District Manager, you will be responsible for leading a large, diverse, high-volume multi‑unit book of business, overseeing multiple sites while strengthening the business through…
Added 6 mins ago
Maintenance Associate-Camp Greenville (Summer 2027)
YMCA of Greenville
Cleveland, SC
Under the Direct Supervision of the Property Manager, the Maintenance Associate is responsible for performing duties related to housekeeping, facility maintenance, building repairs,…
Added 7 mins ago
TA
Day Habilitation Manager
The Arc Ontario
Canandaigua, NY
- $25.17 to $26.81 USD / hour
Join us as a Day Habilitation Manager at The Arc Ontario! You will undertake various supervisory, participant-related, and administrative tasks associated with providing habilitation…
Added 7 mins ago
(RN) Registered Nurse Unit Manager $10,000 sign on bonus
WeCare at Sycamore
Montoursville, PA
WeCare Centers at Sycamore Care Center is hiring an experienced RN Unit Manager to join our Long-Term Care community in Montoursville, PA. This leadership opportunity is ideal for an RN…
Added 7 mins ago
GR
Weekend Nursing Supervisor (LPN Unit Manager)
Greentree Ridge Health & Rehab Center
Asheville, NC
- $34 to $39 USD / hour
…2026! As an employee recently said, “I feel I have a lot of support. I feel like part of the…
Added 7 mins ago
Assortment Planner - Mens Tailored, Dress Shirts, Neckwear
Macy's
New York, NY · NY
Review receipt flow plan to support category needs, addressing variances with Financial Planning.
Added 8 mins ago
Phlebotomist
Humana
The Villages, FL
Collaborates with the Ancillary Services Supervisor and Manager, Clinical Training & Acute Care Services, to ensure lab staff are trained with consistent workflows and operations across…
Added 8 mins ago
Care Coordinator
Humana
Chicago, IL
The Humana IL FIDE Community Well Care Coordinator employs a variety of care coordination strategies and techniques to support members in managing their health and wellness needs. This role…
Added 8 mins ago
HH
Adult Health Home Care Coordinator
Helio Health
Utica, NY
- $21.5 to $23 USD / hour
To support the Mission of Helio Health, Inc., the Adult Health Home Care Coordinator will provide comprehensive care management and coordination of services to Health Home enrollees and…
Added 8 mins ago
HH
Licensed Counselor - Forensic Mental Health Unit
Helio Health
Utica, NY
- $32.5 to $35 USD / hour
…and also take into account information provided by the hiring manager and…
Added 8 mins ago
HH
Peer Specialist / Certified Recovery Peer Advocate (CRPA)
Helio Health
Utica, NY
- $20 to $23 USD / hour
…health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, the Peer Specialist / Certified Recovery Peer Advocate (CRPA) assists individuals in…
Added 8 mins ago
HH
Registered Nurse (RN) - Insights Residential Program
Helio Health
Utica, NY
- $35.72 to $39.69 USD / hour
…disorders, and other behavioral healthcare issues. In order to support our mission, Helio Health is seeking a Registered Nurse (RN) to work on a Per Diem basis for our Insights Residential…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

Report this job