Jobs in the United States

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Brand Advertising Production Specialist
Subaru
Camden, NJ
- $76,000 to $90,000 USD / year
…campaigns, sales events, incentives, and Subaru digital advertising support and platform content, including social content. Leads the coordination of advertising production and marketing…
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UH
Behavioral Health Clinician II
UCFS Healthcare
Colchester, CT
- $60,000 to $64,000 USD / year
Provide clinical assessment, diagnosis, and treatment utilizing client-centered, evidence-based practices consistent with quality standards of care to support improved health outcomes.
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Paramedic - IFT
AmeriPro Health LLC
Defuniak Springs, FL
…partners, dispatch, hospitals, and other public safety agencies to support exceptional patient outcomes and uphold AmeriPro’s commitment to service…
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Supply Chain Manager
Aston Carter
Patterson, NY
- $48.07 to $57.69 USD / hour
Drive inventory planning, demand forecasting, and material availability to support production goals.
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Accountant
Aston Carter
Middle River, MD
- $35 to $40 USD / hour
AccountantJob DescriptionThis role provides fiscal support to the fiscal supervisor, director, and other food service administrators. The accountant manages grant awards and compliance…
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Temporary Tax Accountant
Aston Carter
Rockville, MD
- $52.89 to $57.7 USD / hour
The Tax Accountant will support the Tax team across tax reporting, compliance, research, planning, and accounting activities. This position is ideal for a well-rounded tax professional who…
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Paramedic IFT- Lake City
AmeriPro Health LLC
Lake City, FL
…partners, dispatch, hospitals, and other public safety agencies to support exceptional patient outcomes and uphold AmeriPro’s commitment to service…
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Dentist
Cherry Health (Cherry Street Services) DBA
Grand Rapids, MI
Contribute to the development and management of the Dental Quality Assurance program.
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Director, National Retail
Girl Scouts of the USA
New York, NY
Develop dashboards, reporting, and performance management tools, partnering with Analytics & Insights, Technology, and Finance to provide actionable Council performance insights and support…
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Intern - Logistics Analyst
PODS
Clearwater, FL
- $25 to $30 USD / hour
Plan and optimize loads and routes. Support middle mile and first/last mile planning, and use optimizers, solvers and scenario tools to test routing and consolidation options against the…
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Intern - Operations Planning & Optimization
PODS
Clearwater, FL
- $25 to $30 USD / hour
Support S&OP. Help prepare the weekly and monthly demand, capacity and labor inputs, and learn how they reconcile into a single plan.
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Intern - Operations Analyst
PODS
Clearwater, FL
- $25 to $30 USD / hour
Support leadership. Prepare analysis for weekly and monthly business reviews and answer the questions field leaders bring you.
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RN Home Health - PRN
CommonSpirit Health at Home Houston
Houston, TX
Collaborate and coordinate. Work seamlessly with a multidisciplinary team – physicians, therapists, and support staff – to ensure holistic care.
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Cytotechnologist
Eurofins
Carmel, IN
- $45 to $65 USD / hour
…pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing…
Added 1 min ago
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Accounts Receivable/Cash Applications Specialist
Venturi Supply LLC
Fort Worth, TX
- $27 USD / hour
· Support center management and the A/R Manager with respect to any relevant issues relating to cash receipts, applications, collections, bankruptcies
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Branch Sales Associate
Watsco Inc.
Fayetteville, NC
…providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent…
Added 1 min ago
Teacher - Infant - Educare Center
Sheltering Arms
Atlanta, GA
Assess program supplies and materials needed prior to implementing activities.
Added 1 min ago
Supervisor, Utilities Operations (NIGHTS)
Clayton
…coaching, mentoring, career development guidance & performance management addressing performance/behavioral & related disciplinary actions. performance…
Added 1 min ago
Senior Benefits Manager - Portfolio Strategy
Plainsboro
…on ensuring benefits remain competitive, cost effective and support lasting health. Develop specific recommendations for review by management based on the…
Added 1 min ago
Program Manager 2 (4040)
Navarro Inc.
Los Alamos, NM
The Pit Infrastructure (PIT-INFRA) team at the Los Alamos Duty Station is seeking a nontechnical Program Manager 2 to lead and manage an assigned portfolio of infrastructure program…
Added 1 min ago
Facilities Quality & Standards Senior Manager - Travel
Aramark
Dallas, TX
Provide national support to our proprietary computerized maintenance management system relative to development upgrades and enhancements
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Digital Product Marketing Manager, USP–NF (REMOTE)
USP
Rockville, MD
- $101,042 to $142,429.5 USD / year
…high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work…
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Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $170,000 USD / year
…shared customer data platform that connects to Xplor's business management…
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Staff ASL Interpreter
Virginia Community Colleges
VA
Collect and provide feedback regarding service delivery, student needs, and emerging trends to support program evaluation and strategic planning.
Added 2 mins ago
Program Director, Squash Programs/Head Coach
Woodberry Forest School
Woodberry Forest, VA
Program Director of Squash Programs and Head Coach

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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