Jobs in the United States

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Added 2 mins ago
Project Director
PCL Construction
Houston, TX
As a Project Director for PCL Industrial Construction Co. in Houston, Texas, you’ll have the opportunity to shape the success of our business by leading complex projects, building trusted…
Added 2 mins ago
Laboratory Client Services Specialist
Eurofins
Columbia, MO
You don't need to have held a traditional Project Manager title to be successful. Experience in laboratory operations, pharmaceutical services, research coordination, or technical client…
Added 4 mins ago
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Assistant Project Manager
Actalent
Newburyport, MA
- $35 to $44 USD / hour
Job DescriptionAssist with the day-to-day management and coordination of mechanical construction projects. Track project schedules, documentation, materials, subcontractors, and outstanding…
Added 4 mins ago
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Project Manager
Actalent
Teaneck, NJ
- $52.88 to $62.5 USD / hour
Job Title: Project Manager Heavy Civil ConstructionJob DescriptionThis role leads the planning, coordination, and oversight of heavy civil and underground utilities construction projects.…
Added 4 mins ago
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Sterile Construction Project Manager
Actalent
King of Prussia, PA
- $65 to $95 USD / hour
Job Title: Sterile Construction Project ManagerJob DescriptionThe Sterile Construction Project Manager acts as the owner representative responsible for ensuring the general contractor (GC)…
Added 5 mins ago
Tooling Manager
Actalent
Philipsburg, PA
Work EnvironmentThe Toolroom Manager leads a growing team of 12 or more direct reports in a dynamic environment focused on building the future footprint of the companys tooling…
Added 5 mins ago
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Healthcare Architect
Actalent
Cary, NC
- $120,000 to $180,000 USD / year
Our client is a multidisciplinary architecture and engineering firm with a strong reputation in healthcare design. With projects spanning 38 states and a team-oriented, collaborative…
Added 5 mins ago
A
Project Manager
Actalent
Conyers, GA
- $48 to $65 USD / hour
Job Title: Mechanical Project ManagerJob DescriptionWe are seeking an experienced Mechanical Project Manager to lead large mechanical piping projects in Data Centers, Healthcare/Hospitals,…
Added 5 mins ago
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Project Manager
Actalent
Milwaukee, WI
- $50 to $60 USD / hour
Project Manager - needs to be located in Milwaukee/Madison, Wisconsin Job DescriptionWe are seeking two project managers to join our team on a temporary basis to support commercial fire and…
Added 5 mins ago
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Traveling MEP Project Manager
Actalent
Oklahoma City, OK
- $67 to $86 USD / hour
Job Title: MEP Project ManagerJob DescriptionThe MEP Project Manager will lead Mechanical, Electrical, and Plumbing (MEP) activities from preconstruction through commissioning and closeout.…
Added 5 mins ago
Senior Product Manager - Cloud
The Squires Group
Washington, DC
Our client is a financial institution providing the United States with a safe, flexible, and stable monetary system. They are seeking a Product Manager. In this role, you will you will lead…
Added 8 mins ago
Mission Critical - Quality Manager
Suffolk
Turkey, TX
The Quality Manager is responsible for project-level planning, implementation, independent verification, and reporting of the Mission Critical (MC) Quality Program in accordance with…
Added 8 mins ago
Mission Critical - Assistant Quality Manager
Suffolk
Turkey, TX
The Assistant Quality Manager supports implementation and independent verification of the Mission Critical (MC) Quality Program on assigned projects, systems, areas, trades, or scopes in…
Added 8 mins ago
Change Management Manager
Corning
Charlotte, NC · Corning, NY
Partners with Division HR Manager/Director and client business team to identify and implement a compelling employee value proposition that enables them to attract and retain the number and…
Added 9 mins ago
Sr. Project Manager I (6870)
MetroStar
Reston, VA
As a Sr. Project Manager I, you’ll have a deep passion leading DevSecOps, Cloud, and Cyber projects within the National Security business unit specifically supporting the Intel account. If…
Added 10 mins ago
Assistant Portfolio Manager
Esplanade Equity LLC
Lutz, FL
The Assistant Portfolio Manager (APM) supports Community Association Management operations in the daily administration, operations, and field management of assigned community associations.…
Added 10 mins ago
DC
Assistant Project Manager
Doyle Construction Company
Chattanooga, TN
- $85,000 to $95,000 USD / year
Doyle Construction is looking for an Assistant Project Manager to join our southeastern construction division in Chattanooga, Tennessee. We provide our Assistant Project Managers with hands…
Added 10 mins ago
Sr. Design Project Manager - Large Projects
Arcadis
Dallas, TX · Miami, FL · FL · VA · DC · TX · Phoenix, AZ
The Senior Design Manager leads integrated design delivery for large, complex, multidisciplinary projects. The role is responsible for aligning design teams, client requirements, technical…
Added 12 mins ago
HA
Facilities Program Manager - HSC
Howmet Aerospace
Hampton, VA
- $120,000 to $130,000 USD / year
The Facilities Program Manager will lead programs for the Plant developing milestone plans, identifying required resources, providing cadence to ensure Capital milestones are met and…
Added 13 mins ago
Data Scientist
EA Engineering, Science, and Technology, Inc., PBC
Hunt Valley, MD
We are seeking a highly skilled, detail-oriented Scientist/Data Manager to support environmental data management efforts for Superfund investigations, sediment dredging projects, risk…
Added 14 mins ago
Senior Manager, Contracts – Secret Clearance ($190,000 to $210,000)
Intermedia Group, Inc.
Northampton, MA
We are seeking an experienced Senior Manager to join our client’s Contracts organization. This role requires a recognized expert and thought leader who will manage large, complex project…
Added 14 mins ago
Service Account Manager
Exotec
Atlanta, GA
As a client advocate, understand the clients' operational objectives and how their use of Exotec's solutions support those objectives.
Added 14 mins ago
Deployment Project Manager - Warehouse Robotics & Automation
Exotec
Atlanta, GA
As a Project Manager, you will play a critical role in transforming warehouse operations through the successful deployment of Exotec’s automation solutions. You won’t just manage timelines…
Added 14 mins ago
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Land Development Team Lead, Senior Project Manager
VHB
Charlotte, NC
- $150,000 to $180,000 USD / year
We’re hiring a Land Development Team Lead, Senior Project Manager to join our Land Development Planning & Design team in Charlotte, NC.
Added 15 mins ago
UG
Capability Manager for AI Modernization
UnitedHealth Group
Dallas, TX · Hartford, CT · Minneapolis, MN · Phoenix, AZ · Tampa, FL
- $91,700 to $163,700 USD / year
We are seeking a strategic and execution-oriented individual with strong program delivery and project management skills to join our AI Modernization efforts. This is an opportunity to join…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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