Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
A
Assistant Project Manager
Actalent
Newburyport, MA
- $35 to $44 USD / hour
…office and field. Utilize project management and construction software to track job progress and maintain accurate information. Work collaboratively with project managers, field personnel,…
Added 1 min ago
A
Mep Coordinator
Actalent
Boston, MA
- $100,000 to $140,000 USD / year
…comprehensive schedules addressing all project phases, including engineering, coordination, installation, start-up, testing, commissioning, and turnover. Coordinate onsite MEP activities…
Added 1 min ago
A
Project Manager
Actalent
Teaneck, NJ
- $52.88 to $62.5 USD / hour
Job Title: Project Manager Heavy Civil ConstructionJob DescriptionThis role leads the planning, coordination, and oversight of heavy civil and underground utilities construction projects.…
Added 1 min ago
A
Packaging Engineer
Actalent
East Hanover, NJ
- $43.26 to $45 USD / hour
…equipment, design for transit, and product lifecycle management…
Added 2 mins ago
Principal Engineer, MEP & Building Systems
Anduril Industries
Costa Mesa, CA
…shape design solutions that meet operational needs without over-engineering. From first site walk through construction closeout, you will lead the definition of engineered system scope to…
Added 2 mins ago
Engineering Manager
Clover Health
Remote, United States
We're looking for an Engineering Manager to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary…
Added 2 mins ago
Data Center Administrator
athenahealth, Inc.
Remote, United States
athenahealth, Inc. as a web-based practice management and electronic health record (EHR) software product, is a large and ever-changing ecosystem. We maintain thousands of servers,…
Added 4 mins ago
HP
Retail Project Manager (50092)
HOLLY POULTRY
Hanover, MD
- $90,000 to $100,000 USD / year
The Project Manager will oversee facility-related projects, support Production Maintenance Department, and ensure smooth coordination across maintenance, facilities operations, safety, and…
Added 6 mins ago
Electrical Engineering Power Delivery Intern
HDR
Syracuse, NY
In the role of Electrical Engineering Power Delivery Intern, we'll count on you to:
Added 7 mins ago
SM
Software Engineer
Stanley Martin Homes, LLC
Reston, VA
- $111,800 to $125,300 USD / year
Bachelor’s degree in Computer Science, Software Engineering, Human Computer Interaction, or a related field
Added 8 mins ago
Laboratory Manager, Chemical & Biomolecular Engineering
University of Delaware
Newark, DE
Under limited direction of the Senior Business Administrator and the Chair, the Laboratory Manager: (1) assists in the construction, fit-out and startup of the undergraduate and faculty…
Added 11 mins ago
Software Integration Manager - Warehouse Management Systems ( WMS )
Exotec
Atlanta, GA
As a Software Integration Manager, you'll lead the team responsible for making those connections possible. You'll help build the processes, methodologies, and organizational structure…
Added 12 mins ago
ENGINEERING SOURCER
Platform Aerospace
Hollywood, MD · Blackstone, VA
Demonstrated success sourcing highly specialized engineering and configuration management talent, including software, systems, network, electrical, mechanical, aerospace, and configuration…
Added 13 mins ago
Construction Assistant Project Manager - Hospitality
AECOM
Miami, FL
AECOM Hunt is seeking an Assistant Project Manager to be based in Miami, FL.
Added 13 mins ago
A
Customer Support Manager (Remote)
AECOM
Remote, United States
- $80,000 to $95,000 USD / year
AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will…
Added 16 mins ago
Information Technology Manager
Isys Technologies
Fairbanks, AK
…exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your…
Added 16 mins ago
Engineering Manager
Counterpart Health
Remote, United States
We're looking for an Engineering Manager to join our team. Our managers take on a player/coach role, balancing technical leadership, execution, and people management. The primary…
Added 17 mins ago
Solar Project Manager
WESTWOOD PROFESSIONAL SERVICES INC
Fort Worth, TX
As a Project Manager, you will be responsible for managing a multidisciplinary team to deliver comprehensive engineering and permitting projects. The Project Manager also provides…
Added 19 mins ago
O
Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
Collaborates with vendor engineering and account manager to address current business or operational issues. Participates in the development of RFQ/RFPs. May lead the adoption of new vendor…
Added 19 mins ago
DevOps Engineer / Site Reliability Engineer
Council on Foreign Relations
New York, NY · Washington, DC
…make sure we learn from them. You will work closely with the software engineering team and report to the associate vice president of product, design, and…
Added 20 mins ago
Mgr Infrastructure Solutions
CPS Energy
San Antonio, TX
The Manager of Infrastructure Solutions develops strategy, identifies IT changes that impact business process and unifies merging technologies in the enterprise. This would include Cloud,…
Added 20 mins ago
H
Lead Maintenance Technician
Heatherwood
Manorville, NY
- $33 to $36 USD / hour
Serves as the primary support to the Maintenance Manager and assumes leadership
Added 20 mins ago
H
Senior Maintenance Manager
Heatherwood
Manorville, NY
- $100,000 to $125,000 USD / year
…inspire a genuine sense of community. As a Senior Maintenance Manager, you are responsible for leading the maintenance operations of the community while ensuring excellent service delivery,…
Added 20 mins ago
H
Maintenance Manager
Heatherwood
Moriches, NY
- $70,000 to $90,000 USD / year
Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Manager, you are responsible for leading the maintenance operations of…
Added 21 mins ago
H
BIM Coordinator
HireVenture
Miami, FL
- $80,000 to $85,000 USD / year
Work closely with the BIM Manager, architects, engineers, project managers, superintendents, contractors, construction teams, and other specialists.

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

Report this job