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Behavioral Health Clinician II
UCFS Healthcare
Colchester, CT
- $60,000 to $64,000 USD / year
…Center, we specialize in integrated care which means having access to essential services to meet the complex needs of those we serve. We work collaboratively across programs at our agency…
Added 1 min ago
Dentist
Cherry Health (Cherry Street Services) DBA
Grand Rapids, MI
Frequent use of the telephone and computer, requiring manual dexterity for writing and data entry.
Added 1 min ago
Operations Manager
MINIAT HOLDINGS LLC
South Holland, IL
Use operating data, floor observations, and structured problem solving to identify gaps, assign countermeasures, and verify sustained results.
Added 1 min ago
SS
Travel Cath Lab Technologist - Pearland, TX
Sunbelt Staffing
Pearland, TX
- $2,299 to $2,432 USD / week
…known for its friendly community, vibrant food scene, and easy access to both cultural hotspots and outdoor adventures. Working here as a travel Cath Lab Tech offers the perfect mix of…
Added 1 min ago
Behavior Technician
EARLY AUTISM SERVICES LLC
Leeds, AL
Instant pay options to access pay through Rain
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Behavior Technician
EARLY AUTISM SERVICES LLC
Nampa, ID
Instant pay options to access pay through Rain
Added 2 mins ago
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Digital Product Marketing Manager, USP–NF (REMOTE)
USP
Rockville, MD
- $101,042 to $142,429.5 USD / year
…We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect…
Added 2 mins ago
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Senior Software Engineer
Xplor
Remote, United States
- $150,000 to $170,000 USD / year
…forms, loyalty, and referrals, all built on a shared customer data platform that connects to Xplor's business management…
Added 3 mins ago
Senior Director, AI for Clinical Intelligence & Evidence Breast & Gynaecology
AstraZeneca
Gaithersburg, MD · Gaithersburg
External Collaboration: Work with external organisations where appropriate to access Real-World Data, expertise and capabilities that strengthen evidence generation, including healthcare…
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Manager, Resource Planning
CareMetx
Remote, United States
From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy…
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Market Implementation Specialist
Scan.com
Remote, United States
…how to check its output and use it responsibly with sensitive…
Added 3 mins ago
Manager Database Administrator
Amerihealth Caritas
Newtown Square, PA
For roles that are 100% remote or hybrid, you must have access to a reliable high-speed internet connection to support daily job responsibilities. A minimum bandwidth of 50 Mbps download…
Added 3 mins ago
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Laboratory Technician
Actalent
Johnston, IA
- $20 USD / hour
…performing routine and specialized laboratory procedures, managing data, and maintaining accurate documentation to advance research and development objectives. This role requires strong…
Added 3 mins ago
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Senior Manufacturing Engineer
Actalent
Wilmington, MA
- $80 to $90 USD / hour
Define build instrumentation and data capture strategies to maximize learning from each build cycle, and translate build observations into actionable process feedback.
Added 3 mins ago
A
Quality Assurance Technician 1
Actalent
Westborough, MA
- $30 to $32 USD / hour
Capture complete, structured data for every test event, including test results, failure symptoms, serial numbers, and actions taken, ensuring accurate documentation for traceability and…
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Packaging Engineer
Actalent
East Hanover, NJ
- $43.26 to $45 USD / hour
Analyze data with fundamental technical understanding to reach clear conclusions.
Added 3 mins ago
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Integration And Test Engineer
Actalent
Endicott, NY
- $35 to $55 USD / hour
Familiarity with avionics interfaces, communication protocols, or data buses.
Added 3 mins ago
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Automation Engineer
Actalent
Reading, PA
- $90,000 to $100,000 USD / year
…implementation that results in improved manufacturing processes and data analysis. Support implementation and rollout as…
Added 4 mins ago
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Controls Engineer
Actalent
Sterling, VA
- $39.42 to $50 USD / hour
Experience in industrial, pharmaceutical, manufacturing, GMP, or data center environments
Added 4 mins ago
Senior Mold Design Engineer
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Winston-Salem, NC
…procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular…
Added 4 mins ago
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Manufacturing Manager
Actalent
Philipsburg, PA
- $80,000 to $120,000 USD / year
Utilize ERP systems to manage production scheduling, track performance, and support data-driven decision-making.
Added 4 mins ago
A
Lead Process Engineer
Actalent
Philipsburg, PA
- $90,000 to $140,000 USD / year
Ability to present technical data concisely and in a timely manner.
Added 4 mins ago
A
Project Manager
Actalent
Conyers, GA
- $48 to $65 USD / hour
…Project Manager to lead large mechanical piping projects in Data Centers, Healthcare/Hospitals, Industrial, and Mission-Critical facilities. This role manages projects from preconstruction…
Added 4 mins ago
A
Specimen Processor
Actalent
Saint Paul, MN
- $17.75 USD / hour
Inspect specimens and packaging for any damage, remove and dispose of packaging materials appropriately, and move specimens forward in the workflow for data entry.
Added 4 mins ago
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Management Analyst
Constellation Inc
Washington, DC, DC
- $100,000 to $120,000 USD / year
Tier 1 support includes troubleshooting of system access, elevating issues to the Tier 2 level support provided by a non-federal IT system developer company as required.

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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