Jobs in the United States

25+ jobs

Save this search

Added just now
U
Performance Marketing Manager II, App Campaigns (UAC)
Uber
San Francisco, CA · New York City, NY
- $159,000 to $177,000 USD / year
We’re looking for a Performance Marketing Manager II to lead the strategy, execution, and optimization of Google App Campaigns (UAC) across Uber’s global businesses. This role will focus on…
Added 2 mins ago
IT Enterprise Risk Senior Analyst
Holland & Knight LLP
United States
…tooling, partnering with the IT Enterprise Risk Management Manager and CIO on program strategy and…
Added 10 mins ago
VS
Accounts Receivable/Cash Applications Specialist
Venturi Supply LLC
Fort Worth, TX
- $27 USD / hour
· Support center management and the A/R Manager with respect to any relevant issues relating to cash receipts, applications, collections, bankruptcies
Added 11 mins ago
U
Digital Product Marketing Manager, USP–NF (REMOTE)
USP
Rockville, MD
- $101,042 to $142,429.5 USD / year
USP is seeking a Digital Product Marketing Manager to own and scale the email and lifecycle marketing engine behind our online subscription products, including USP–NF. You will set strategy…
Added 12 mins ago
Manager, Resource Planning
CareMetx
Remote, United States
While reporting to the Vice President – Business Optimization, the Manager, Resource Planning will lead a team responsible for forecasting, staffing modeling, scheduling, real-time…
Added 12 mins ago
A
Sterile Construction Project Manager
Actalent
King of Prussia, PA
- $65 to $95 USD / hour
Job Title: Sterile Construction Project ManagerJob DescriptionThe Sterile Construction Project Manager acts as the owner representative responsible for ensuring the general contractor (GC)…
Added 13 mins ago
Principal Engineer, MEP & Building Systems
Anduril Industries
Costa Mesa, CA
…utility upgrades or new service extensions required to meet program needs based on the specific Anduril Division and Business Line…
Added 15 mins ago
Field Technician - Lawrenceville, GA
Lawrenceville, GA
Participates in all training programs directed by Manager.
Added 15 mins ago
Field Technician - Kennesaw, GA
Kennesaw, GA
Participates in all training programs directed by Manager.
Added 18 mins ago
Operations Manager
Eastman
Fieldale, VA
Join our Martinsville team as an experienced Operations Manager. Reporting to the Site Manager, you’ll play a key role in creating a safe, reliable, and efficient operation - while…
Added 19 mins ago
SM
Software Engineer
Stanley Martin Homes, LLC
Reston, VA
- $111,800 to $125,300 USD / year
Complete all other duties as assigned by manager.
Added 22 mins ago
Service Account Manager
Exotec
Atlanta, GA
Some exposure to the industrial automation, materials handling, warehousing and/or logistics sectors would be highly beneficial
Added 25 mins ago
A
Customer Support Manager (Remote)
AECOM
Remote, United States
- $80,000 to $95,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 30 mins ago
O
Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…coordinating effort of two or three engineers. Advises project/program manager and coordinates with immediate and skip-level leadership. Collaborates across teams within same org (same VP).…
Added 30 mins ago
DevOps Engineer / Site Reliability Engineer
Council on Foreign Relations
New York, NY · Washington, DC
Identify opportunities to use automation, testing, and deployments.
Added 32 mins ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 34 mins ago
Demand Generation Lead
Polywater Corporation
Stillwater, MN
Strong experience with paid media, email marketing, content marketing, and marketing automation tools (e.g. HubSpot).
Added 37 mins ago
General Manager, Subscription
EVERYTABLE, PBC
City of Industry, CA
Everytable is looking for a General Manager to own its direct-to-consumer subscription business end to
Added 45 mins ago
Regional Marketing Manager, US National Security
Elastic
United States
Elastic is hiring a Regional Marketing Manager to own and grow our US National Security business through targeted, high-impact marketing programs. You’ll sit at the intersection of field…
Added 46 mins ago
Sr. Manager, Global Partner Marketing Campaigns & Programs
Mimecast North America, Inc.
United States of America, MA
…programs, help define and deliver the global partner marketing program framework, and lead the build-out and ongoing management of our Through-Channel Marketing Automation (TCMA) platform.…
Added 47 mins ago
Manager, Facilities
Canaveral Port Authority
Cape Canaveral, FL
The manager will be primarily responsible for all areas of maintenance, repair and renovation of Port real estate assets and major repairs, renovations and other improvements as needed.
Added 49 mins ago
SI
D365 Software Developer
Smithsonian Institution
Washington, DC
- $120,000 USD / year
…employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death…
Added 50 mins ago
FullStack DevOps Engineer
Interclypse, Inc.
Annapolis Junction, MD
Position Summary: We are looking for a FullStack DevOps Engineer to drive security configuration automation across our deployed enterprise security infrastructure. This role focuses on…
Added 51 mins ago
VS
Fabrication Associate - General Labor
Venturi Supply LLC
Dallas, TX
- $17 to $19 USD / hour
The Fabrication Associate is responsible for creating finished products based on drawings and material cut lists provided by the Manufacturing Project Manager.
Added 57 mins ago
Senior Product Manager, Member Growth
Wider Circle
Remote, United States
We’re looking for a Senior Product Manager, Member Growth to own how people go from lead to enrolled, engaged member. Leads come from different channels (direct outreach, paid social, and…

AECOM

Customer Support Manager (Remote)

Remote, United States

$80,000 to $95,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

6 years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

Report this job