Jobs in the United States

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Health Informatics Specialist I- Hybrid - Delaware, Penn, Maryland
Trinity Health
Newtown Square, PA
*Must live near Trinity Location · Must possess a comprehensive knowledge of Health Informatics through a combination of education and experience
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Mechanical Engineer
Actalent
Charlotte, NC
- $65 to $70 USD / hour
…You will apply advanced mechanical engineering expertise to design, specify, and integrate HVAC systems, coordinate multidisciplinary design efforts, manage vendor interactions, and support…
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Control Systems Engineer
Atlantic Sapphire
Miami, FL
Design and implement standardized data collection structures across PLCs, SCADA system to SQL servers.
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Quality Sr Engineer II
Actalent
Warsaw, IN
- $45 to $58 USD / hour
…quality-related problems by gathering and analyzing relevant data, applying technical expertise, and leveraging established precedents. This role leads quality engineering projects,…
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Design Quality Engineer
Actalent
Warsaw, IN
- $38 to $44 USD / hour
…and Operations Transfer teams. The role requires working on design changes to existing products, supporting development workflows, and facilitating product/process transfers into…
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Mechanical Designer
Actalent
Maple Grove, MN
…components. This role focuses on thermal cooling systems and data center applications, working closely with the engineering team to develop production and installation manuals and to ensure…
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Project Manager
Actalent
Lubbock, TX
…and fire protection scopes on complex mission critical and data center projects. This role manages all MEP activities from preconstruction through commissioning and closeout, ensuring safe,…
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Associate, Buyer and Merchandiser
EMINENT, INC.
Los Angeles, CA
The Owned Brand division within REVOLVE is an industry-leading fashion design and production house based in Los Angeles. Leveraging the power of REVOLVE’s data driven merchandising,…
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Configuration Control/Data Management Co-op - Spring & Summer 2027
CACI
Danbury, CT · Danbury
…creating application extensions that help manage engineering design data throughout the product…
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SQL Database Administrator / Database Performance Engineer – ServiceNow Platform
CACI
Chantilly, VA · Chantilly
Identify performance bottlenecks and recommend improvements to queries, table structures, data models, archival strategies, and application design.
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Database Administrator - DSS/EODIDS
EHS TECHNOLOGIES CORPORATION
United States
The selected applicant must have a DoD 8570/5239 IAT Level 2 Certification (Security + CE) or IAT Level 3 Certification (Security X, CISSP, etc.)
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Senior Hardware Build Reliability Engineer
Varda Space Industries
El Segundo, CA
The Senior Hardware Build Reliability Engineer partners closely with the design and manufacturing teams to right-size processes and controls to enable scaling the production of spacecraft…
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Manager, Knowledge Management
Fiserv Solutions LLC
Berkeley Heights, NJ
Lead continuous improvement (CI) initiatives by analyzing workflow data and stakeholder feedback, identifying root causes, and implementing process changes that produce measurable gains in…
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Senior Civil Engineer
HDR
Houston, TX
…part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people work, connect, and thrive.…
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Principal Engineer
Autodesk
Remote, United States
Lead technical design reviews with development, integration, data, and platform teams; ensure solution alternatives minimize risk, dependencies, operational impact, and performance concerns.
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Full Stack Developer
Meridian Systematics
St. Louis, MO
- $150,000 to $175,000 USD / year
We are seeking an experienced Full Stack Developer with strong Python and JavaScript/TypeScript expertise to design, develop, deploy, and maintain secure, scalable web applications. The…
Added 1 min ago
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Full Stack Developer
Meridian Systematics
Springfield, VA
- $165,000 to $185,000 USD / year
We are seeking an experienced Full Stack Developer with strong Python and JavaScript/TypeScript expertise to design, develop, deploy, and maintain secure, scalable web applications. The…
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Compensation Analyst Sr
CommonSpirit Health
CHICAGO, IL
- $43.1 to $64.11 USD / hour
…analyst, demonstrating a deep understanding of compensation plan design, market pricing, job evaluation methodologies, and regulatory compliance. You will exhibit exceptional analytical…
Added 2 mins ago
Associate Account Executive (2-5 years exp)
iPipeline Inc
Wayne, PA
…and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital…
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Catering & Conference Services Coordinator
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Honolulu, HI
Must have ability to multi-task, excellent attention to detail, and providing excellent customer service · Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, and Microsoft PowerPoint
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Chief of Staff to the Chief Credit Officer
Mulligan Funding
San Diego, CA
- $265,200 to $419,400 USD / year
…credit underwriting and analytics expertise, combined with rich data from almost a million applications and billions of dollars funded via a wide loan size of $10k to $10 million. We are a…
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Motor Test Technician
MRA Recruiting Services
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…dielectric fluids, high-voltage electronics and precision mechanical design. We are a small, fast-moving team where every person's work shapes the product.The role: Motor Test…
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Entry-Level Construction Materials Testing (CMT) Professional
S&ME, Inc.
Lexington, KY
…field logging of soil samples, perform engineering calculations/design, prepare proposals and reports, and provide project and client…
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Customer Experience Specialist
Otter Tail Corporation
Devils Lake, ND · Fergus Falls, MN · Jamestown, ND · Milbank, SD · Bemidji, MN
- $69,000 to $87,000 USD / year
…journey-mapping efforts, translate feedback and operational data into actionable insights, and help create experiences that are simple, accessible, consistent, and responsive to customers’…
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Transmission Maintenance Specialist I or II
Otter Tail Corporation
Fergus Falls, MN
Develop maintenance plans using inspection data, outage schedules, field input, regulatory requirements, asset conditions, customer considerations, and available budgets.

AECOM

Customer Support Manager

Rocky Hill, CT, United States

$80,000 to $95,000 USD / year

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Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

7+ years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

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Work requirements

Jobs in the United States