Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Operations/Technical Program Manager, Huntsville, AL
Serco USA
Huntsville, AL
Are you an Operations/Technical Program Manager that can keep some of the nation’s most specialized range instrumentations ready for the next mission, then Serco has your next mission.
Added just now
Security Manager, Huntsville, AL
Serco USA
Huntsville, AL
Are you a Program Security Manager and ready to lead a mission where operational readiness, technical delivery, and disciplined program execution matter every day.
Added just now
Senior Recruiter
RONCELLI INC
Sterling Heights, MI
Driver's License: Valid driver's license required
Added just now
CS
Construction Project Manager
CEI Services
Remote, United States
- $125,000 to $160,000 USD / year
You must have the ability to drive and have proper licensing
Added just now
Assistant Project Manager
Rosendin Electric, Inc
United States
The Assistant Project Manager is an entry-level project management position and is expected to learn and develop competency in the Essential Duties and Responsibilities. In addition, the…
Added just now
Assistant Project Manager
Rosendin Electric, Inc
United States
The Assistant Project Manager is an entry-level project management position and is expected to learn and develop competency in the Essential Duties and Responsibilities. In addition, the…
Added just now
RE
Assistant Project Manager
Rosendin Electric, Inc
United States
- $79,600 to $104,500 USD / year
The Assistant Project Manager is an entry-level project management position and is expected to learn and develop competency in the Essential Duties and Responsibilities. In addition, the…
Added 1 min ago
Clinical Manager
Life Flight Network
Hilo, HI · Waimea, HI · Kailua-Kona, HI
Maintains licensure and certification required for Paramedic or Nurse for assigned location in accordance with LFN policy
Added 1 min ago
01980 Inside Sales
SBH
Santa Clarita, CA
Ability to execute knowledge from product knowledge training to support with customer service
Added 1 min ago
HVAC Cooling Customer Engineer - Meridian
Vertiv
Meridian, MS · Jackson, MS
…continuous communication with Area/District Offices, and direct…
Added 1 min ago
Experiential Learning Manager
Lexington Public Library
LEXINGTON, KY
Must have a valid driver’s license, with a safe driving record and reliable transportation
Added 1 min ago
MW
Assistant Sales Manager
MY WIRELESS
Pearland, TX
- $26,500 to $51,500 USD / year
My Wireless Assistant Retail Store Manager, your ability to assist and support the Retail Store Manager in coaching and leading your team members to provide the best customer experience and…
Added 1 min ago
01980 Inside Sales
Sally
Santa Clarita, CA
Ability to execute knowledge from product knowledge training to support with customer service
Added 1 min ago
Finance Manager - Treasury and Capital Management
City of Houston
Houston, TX
Demonstrated customer service skills; ability to establish and maintain effective working relationships with employees, internal and external stakeholders.
Added 1 min ago
RB
Construction Project Manager
Ragnar Benson, LLC
Remote, United States
- $125,000 to $160,000 USD / year
You must have the ability to drive and have proper licensing
Added 2 mins ago
IT Support Specialist
ExactCare Pharmacy, LLC
Lewisville, TX
…outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions…
Added 2 mins ago
Commissioning Manager
Skanska USA
Atlanta, GA
Skanska's values - Be Better Together, Act Ethically and Transparently, Commit to Customer, and Care for Life - are deeply engrained in how we work, which is why our values support and…
Added 2 mins ago
Lead EAP Counselor
Koniag Government Services
Bethesda, MD
Koniag Operations Services, LLC a Koniag Government Services company, is seeking a Lead EAP Counselor to support KOS and our government customer in Bethesda, MD. This position is for a…
Added 2 mins ago
Case Manager I
SAFY
Greenville, SC
SAFY is seeking a Full-time Case Manager I for our Greenville division in South Carolina. As a Case Manager, you will be responsible for providing in-home support services for foster…
Added 2 mins ago
CM
Leasing Agent - PIP
Cambridge Management Inc.
Jacksonville, FL
- $18.63 USD / hour
Must have excellent computer skills and have industry software experience
Added 2 mins ago
Transmission Maintenance Specialist I or II
Otter Tail Corporation
Fergus Falls, MN
Join Otter Tail Power Company and help support the safe, reliable, economical, and environmentally responsible operation of our transmission system. As a Transmission Maintenance Specialist…
Added 2 mins ago
OT
Energy Efficiency Technical Specialist
Otter Tail Corporation
Fergus Falls, MN
- $76,000 to $105,000 USD / year
…engineering analysis, measurement and verification (M&V), and program management support of conservation, energy efficiency, demand-side management (DSM), electrification, and load…
Added 2 mins ago
CR
Director - Built Environment and Infrastructure
Control Risks
Chicago, IL · Washington, DC
- $170,000 to $185,000 USD / year
…commercial and technical quality of BE&I projects through consultant support, mentoring, peer review, and quality oversight, applying Control Risks methodologies, quality standards, and…
Added 2 mins ago
PD
Water Damage Repair Technician
Paul Davis Restoration of the Triad - East NC
Greensboro, NC
- $20 to $28 USD / hour
…we will pay for you to get trained by International Training Program only for mitigation professionals. You will be able to sell your skills and advance in a rapidly growing…
Added 2 mins ago
SS
Teller/Customer Service Miami Gardens North
SCCU Simple
Miami Gardens, FL
- $17.91 to $18.97 USD / hour
As a Member Service Specialist (Teller/Customer Service) in our Miami Gardens North Branch, you will deliver exceptional service by assisting members with deposits, loans, and new account…

AECOM

Customer Support Manager

Rocky Hill, CT, United States

$80,000 to $95,000 USD / year

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $80,000 to $95,000 USD / year
Experience: BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Manager to lead the CTrides customer support center. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The role centers on three things: developing the team, controlling the quality of what customers get, and making the operation work better over time. The Customer Support Manager is accountable for the full customer experience, including training, quality, procedures, scheduling, and service improvement. The goal is a support operation that runs efficiently, meets project and customer expectations, and builds customer satisfaction, loyalty, and retention. The successful candidate will lead the Customer Support team and hold it to clear standards for service quality and accountability. The selected individual will be the point of contact for onboarding and ongoing training so staff know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Coach and mentor each team member through regular one-on-ones, performance feedback, and clear development goals. Use QA findings and performance data to decide where training and coaching are needed most.
Prepare and lead team meetings, training sessions, performance reviews, and operational updates. Run a structured QA program that reviews a consistent sample of calls, emails, chats, web inquiries, and case documentation against defined service standards.
Maintain the QA scorecard and standards and hold calibration sessions so reviewers score consistently. Review automated responses, including the AI agent and chat automation, and flag errors and gaps for correction.
Track trends in QA scores, customer feedback, and performance metrics, and report findings to leadership. Use what QA turns up to fix problems, whether that means coaching someone, updating training, or correcting the knowledge base.
Work with the Program Director to identify ways to improve support tools, workflows, and automated customer responses, and help set priorities for changes. Give input and help test during system changes and rollouts, and train staff on what’s different afterward.
Own the content of the knowledge base, standard operating procedures, job aids, FAQs, and training materials, and keep it accurate and current. Monitor how the AI agent and chat automation perform with customers and identify where they fall short.
Use Zendesk, databases, reporting tools, and standard office software to track service levels, workload, and quality results. Build a strong understanding of Connecticut transportation programs, services, routes, schedules, and mobility resources. Make sure staff know CTrides policies, practices, and service standards, including how to handle service alerts and disruptions.
Work with transportation providers, partners, and stakeholders to gather, verify, and keep current route, schedule, and service information. Take ownership of escalated and complex customer issues, see them through to resolution, and communicate outcomes clearly to customers and stakeholders.
Support representatives with day-to-day challenges. Provide accurate, courteous support by phone, email, web platforms, and other channels, and step in as a representative when needed.
Build and maintain team schedules with enough staffing to cover service.
Manage workload and resources, and monitor attendance, time-off requests, and schedule changes to protect service levels. Keep accurate records of customer interactions, resolutions, quality reviews, and departmental activity.

Qualifications

MINIMUM REQUIREMENTS:

BA/BS + 6 years of related experience or demonstrated equivalency of experience and/or education
Valid U.S Driver's License and as a condition of employment, must pass AECOM's Motor Vehicle Records Review

PREFERRED QUALIFICATIONS:

7+ years of customer service experience, including at least 2 years in a supervisory or management role leading a customer support team
Experience helping improve support tools, workflows, or knowledge content
Demonstrated experience training, coaching, and developing staff, including running onboarding programs
Demonstrated experience running QA reviews and using the results to improve coaching and processes
Experience with customer support platforms such as Zendesk or similar ticketing and case management systems
Proficiency in Microsoft Office or Google Workspace
Proven experience using management methods and techniques
Familiarity with AI agents or chat automation in a customer service setting.
Awareness of current customer service technology, trends, and applications

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position
Relocation assistance is not available
Primarily weekday hours. Some weekend work required to support service coverage, QA, and training
Primarily a general office environment, with occasional travel to project or client sites
Ability to lift up to 30 lbs

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply on jobs.smartrecruiters.com About employer

More about this job

Skills

Customer service
Customer experience
Scheduling
Onboarding
Coaching
Documentation
Zendesk
Office software
Develop staff
Case management
Microsoft Office
Google Workspace
Heavy lifting
Leadership

Report this job

Work requirements

Jobs in the United States