Jobs in the United States

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Environmental Health Specialist Supervisor
Tacoma-Pierce County Health Department
Tacoma, WA
- $46.28 to $62.61 USD / hour
This position is the supervisor level of the Environmental Health Specialist series and works under the direction of a Program Manager. An employee assigned to this classification works…
Added 3 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
…to develop a strong engineering team, shape the platform’s technical direction, and expand cloud-native and AI capabilities with direct patient and provider…
Added 3 mins ago
Field Engineer Lead I
General Atomics
Yuma, AZ
Must possess the ability to resolve supervisory and technical problems and s
Added 4 mins ago
Manager Informatics
CVS Health
Phoenix, AZ · Scottsdale, AZ
Build queries, dashboards, and data visualizations to effectively communicate data quality metrics, data availability, and clinical insights to technical and non-technical stakeholders.
Added 4 mins ago
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Manager, Digital Corporate Deployment
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
The Digital Deployment Manager drives the successful onboarding and deployment of American Express card and expense management solutions for new and existing customers. Partnering with…
Added 4 mins ago
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Construction Manager - Data Center
Actalent
Phoenix, AZ
- $70 to $80 USD / hour
Job Title: Construction Manager 3 Mission Critical / Data Center ConstructionJob Description
Added 5 mins ago
Income Franchise Tax Manager, State and Local Tax
BDO USA Experienced
NY
A Tax Manager, State and Local Tax is responsible for advising clients of the tax implications relating to their business objectives, recommending alternate courses of action, as well as…
Added 5 mins ago
Income Franchise Tax Manager, State and Local Tax
BDO USA Experienced
Milwaukee, WI · Chicago, IL
A Tax Manager, State and Local Tax is responsible for advising clients of the tax implications relating to their business objectives, recommending alternate courses of action, as well as…
Added 12 mins ago
DWM Watershed Manager II (OLIO - Collection)
City Of Atlanta
Atlanta, GA
Works under the general supervision of a Director. Depending on the organization structure, may work independently with responsibility for an assigned function or program.
Added 12 mins ago
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Pharmacy Technician
CVS Health
Findlay, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Foley, AL · Robertsdale, AL · Bay Minette, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Gadsden, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Lead Pharmacy Lead Technician
CVS Health
Haslet, TX
- $18.5 to $28 USD / hour
…and guide to the pharmacy team while supporting the Pharmacy Manager and all Pharmacist(s). As an individual contributor and participant-leader, Lead Technicians assist in ensuring that…
Added 12 mins ago
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Pharmacy Technician
CVS Health
Amarillo, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 15 mins ago
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Business Systems Training & Support Specialist
Cayuga Milk Ingredients, LLC
Auburn, NY
- $64,000 to $92,000 USD / year
Build a structured training program that scales as teams grow and survives staff turnover by using the Alchemy Learning Management System (LMS).
Added 17 mins ago
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 20 mins ago
Associate Engineer in the EDG - 37884
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 20 mins ago
Engineer in the EDG - Program Man 37883
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 21 mins ago
Clinical Laboratory Supervisor - Francis
Boston Children's Hospital
Brighton, MA
Supervises the technical and operational day to day activities and staff of area and/or shift assigned. Under the guidance and direction of leadership, ensures the delivery of laboratory…
Added 22 mins ago
Product Owner, IT
Navitus Health Solutions, LLC
Remote, United States
What our team expects from you? • Bachelor’s degree in business or information systems, or other relevant technical field of study, or equivalent work experience required.• Product Owner,…
Added 23 mins ago
Construction Consultant
The Vertex Companies LLC
Branchburg, NJ
…this position will perform detailed project reviews, develop technical analyses, prepare client deliverables, and contribute to expert consulting engagements across a broad range of…
Added 23 mins ago
Senior Manager, Capabilities and Deployment Lead
J&J Family of Companies
Titusville, NJ
We are searching for the best talent for a Senior Manager, Capabilities and Deployment Lead, to be based in Titusville, NJ; Raritan, NJ; or Spring House, PA. This is a hybrid position that…
Added 23 mins ago
Innovative Medicine Fleet Operations Manager
J&J Family of Companies
Titusville, NJ
Johnson & Johnson Innovative Medicine is recruiting for a Fleet Operations Manager to join our commercial operations organization, located at our Titusville, NJ site.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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Work requirements

Jobs in the United States