Jobs in the United States

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Environmental Health Specialist Supervisor
Tacoma-Pierce County Health Department
Tacoma, WA
- $46.28 to $62.61 USD / hour
This position is the supervisor level of the Environmental Health Specialist series and works under the direction of a Program Manager. An employee assigned to this classification works…
Added 3 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
Lead the MinuteClinic Product Engineering team in building software that helps people access care at CVS MinuteClinic, part of a household name in U.S. healthcare. Your team’s work shapes…
Added 3 mins ago
Manager Informatics
CVS Health
Phoenix, AZ · Scottsdale, AZ
Added 4 mins ago
Brand Manager
Reyes Holdings
Phoenix, AZ
Engage in a collaborative, people-first culture with appreciation events, recognition programs, and team-building activities throughout the year.
Added 8 mins ago
Security Program Manager, Security Amer-C, AWS InfraSec - VAR
Amazon Data Services, Inc.
Jeffersonville, OH
AWS Data Center Security is seeking a highly talented and motivated Security Program Manager to join our team. AWS provides virtualized infrastructure, storage, networking, messaging, and…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Findlay, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Foley, AL · Robertsdale, AL · Bay Minette, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Gadsden, AL
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Lubbock, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 12 mins ago
CH
Lead Pharmacy Lead Technician
CVS Health
Haslet, TX
- $18.5 to $28 USD / hour
…and guide to the pharmacy team while supporting the Pharmacy Manager and all Pharmacist(s). As an individual contributor and participant-leader, Lead Technicians assist in ensuring that…
Added 12 mins ago
CH
Pharmacy Technician
CVS Health
Amarillo, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 13 mins ago
Product Line Manager Closures Americas
Corning
Charlotte, NC
…company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your…
Added 15 mins ago
Food & Beverage Manager
Stinker Store
Sinclair, WY
- 1-2 years of retail, food & beverage, or convenience store experience required
Added 17 mins ago
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 21 mins ago
Hallandale #31 Host
Flanigan's Enterprises
Hallandale, FL
…tables, manage the flow of seating, field inquiries, and greet people on the way out, just as nicely as on the way in. We’re always looking for the most friendly, hospitable people to join…
Added 22 mins ago
Associate Director – Oncology Patient Access Strategy and Marketing
Bristol Myers Squibb
Madison, NJ
…end-to-end development, launch, and optimization of patient support program materials and communications for healthcare providers, office staff, field teams, hubs, and vendor partners.…
Added 22 mins ago
Innovative Medicine Fleet Operations Manager
J&J Family of Companies
Titusville, NJ
Demonstrated experience leading people, programs, or cross-functional teams, with the ability to set priorities, coach others, and drive accountability for results.
Added 22 mins ago
PM
Nursing Assistant - Acute Rehab Unit - Full Time/Day Shift
Penn Medicine
Plainsboro, NJ
- $18.73 to $29.31 USD / hour
- Full-time
This role will work: three 12-hour shifts/week
Added 23 mins ago
W
(USA) Senior Manager, Creative
Walmart
Hoboken, NJ
- $108,000 to $216,000 USD / year
…subject to change and may be subject to a specific plan or program…
Added 23 mins ago
Senior Manager - Training & Quality Assurance
Dow Jones & Company Inc
Princeton, NJ
Added 23 mins ago
Case Manager RN - Field (Passaic County, NJ)
CVS Health
Union City, NJ · Jersey City, NJ · Bayonne, NJ · Passaic, NJ · North Bergen, NJ
Must have active and unrestricted RN license in the state of NJ · Must reside in Passaic County, NJ
Added 23 mins ago
Case Manager RN - Field (Hudson County, NJ)
CVS Health
Hoboken, NJ · Bayonne, NJ · Union City, NJ · North Bergen, NJ · Jersey City, NJ
Must have active and unrestricted RN license in the state of NJ · Must reside in Hudson County, NJ
Added 23 mins ago
Engineering Delivery Senior Manager with DevOps, GitHub and Cloud Experience
Deloitte
Morristown, NJ
As an Associate Vice President, you will have hands-on technical skills as well as program and project management experience to drive technical projects and programs working directly with…
Added 23 mins ago
AT
Manager - Information Security & Compliance
Auto Truck Group LLC
Trenton, NJ
- $120,730 to $187,130 USD / year
Holman is currently accepting applications for the position of Manager- Information Security & Compliance

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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Work requirements

Jobs in the United States