Jobs in the United States

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Added 1 min ago
Associate Marketing Manager, Bantam Books, Mystery/Thriller/Fiction (Hybrid)
Apply now!
NY
The Bantam marketing team is seeking an Associate Marketing Manager to lead and execute dynamic marketing campaigns across a wide list of fiction titles, including mystery, thriller,…
Added 2 mins ago
Senior Program Coordinator, Questrom, M
Boston University
Boston, MA
After probationary period, eligible for up to 2 remote days per week with supervisor's approval
Added 2 mins ago
Senior Associate Director, Alumni Networks, Advancement
Boston University
Boston, MA
As a member of the Alumni Relations team, the Senior Associate Director, Alumni Networks is responsible for regional volunteer management across key domestic and international markets. Key…
Added 2 mins ago
Fair Hearing Specialist - Limited Service
State of Vermont
Waterbury, VT
Responsibilities and assignments may vary based on organizational priorities, program changes, special projects, and evolving staff experience and operational needs.
Added 4 mins ago
CF
CFCE Childcare Specialist
Collaborative for Educational Services
North Amherst, MA
- $22 USD / hour
…individual to manage and coordinate aspects of this critical program, ensuring services are delivered effectively and in compliance with professional standards and funding expectations. The…
Added 4 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Bennettsville, SC
- Part-time
Join our team as a Retail Sales Associate, where you'll play a key role in delivering WOW! Customer Service by exceeding expectations and making a real difference for our customers. Whether…
Added 4 mins ago
Transaction Specialist I – Mail Extractor / 1st shift
JPMC page
Van Buren Twp, MI
Escalate exceptions such as cash, foreign items, and unimageable/bulk/merchandise items to the designated associate, team lead, or supervisor per procedure.
Added 4 mins ago
Consumer Experience Readiness Lead
Humana
Cheyenne, WY
Must have ability to support occasional after-hours deployments based on business need (may include weekends)
Added 4 mins ago
EXECUTIVE CHEF - Oxford, NC
Compass Group, North America
Cheyenne, WY
Added 4 mins ago
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(USA) Backroom Associate - Sam's Club
Walmart
CASPER, WY
- $17 to $25 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 4 mins ago
Food & Beverage Manager
Stinker Store
Sinclair, WY
- 1-2 years of retail, food & beverage, or convenience store experience required
Added 4 mins ago
Senior Consumer Engagement Professional
Humana
Cheyenne, WY
…resources, and provide research-based recommendations that inform program execution and continuous improvement. Working with limited supervision, you will apply specialized wellness,…
Added 5 mins ago
CM
Business Systems Training & Support Specialist
Cayuga Milk Ingredients, LLC
Auburn, NY
- $64,000 to $92,000 USD / year
Build a structured training program that scales as teams grow and survives staff turnover by using the Alchemy Learning Management System (LMS).
Added 5 mins ago
Manager In Training
Raymour & Flanigan
Natick, MA
Candidates must have authorization to work in the U.S
Added 6 mins ago
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 8 mins ago
NM
Registered Nurse BSN-Breast Imaging Casual Days
Northwestern Memorial Healthcare
Lake Forest, IL
- $34.5 to $55.2 USD / hour
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 9 mins ago
Associate Engineer in the EDG - 37884
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 10 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
North Charleston, SC
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 10 mins ago
Associate Project Controls Specialist II
Fluor Careers
Greenville, SC
Implement procedures for a project scheduling/cost program
Added 10 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Waterbury, CT
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 10 mins ago
CT Technologist - Computed Tomography Technologist
Supplemental Health Care
Hilo, HI
Associate’s or Bachelor’s degree from an accredited Radiologic Technology program
Added 11 mins ago
MI Systems Maintainer Integrator II
CACI
Fort Belvoir, VA · Fort Belvoir
CACI is seeking a MI Systems Maintainer Integrator II to support our program in Fort Belvoir, VA.
Added 12 mins ago
CC
OCCUPATIONAL THERAPY ASSISTANT (COTA/L) - Harter Elementary
Canton City School District
Canton, OH
- From $27.55 USD / hour
Completion of an Occupational Therapy Assistant Education program approved by the American Physical Therapy Association along with all the fieldwork requirements
Added 12 mins ago
Medical Office Associate II, Per Diem - 8am-4pm, Orthopedic Surgery, Rockaway
Atlantic Health System
Rockaway, NJ
Fertility Benefits, Healthy Pregnancy Program
Added 12 mins ago
CG
LINE SERVER (PART TIME)
Compass Group, North America
West Long Branch, NJ
- $16.5 to $17.5 USD / hour
- Part-time
Full-time and part-time positions offer: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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Work requirements

Jobs in the United States