Jobs in the United States

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Added 1 min ago
Manager, Customer Service Warehouse & Operations
Winnebago Industries Inc
Bristol, IN
…confidence. As the Customer Service Warehouse & Operations Manager, you will lead the service parts warehouse and support our factory service operation, ensuring every order, shipment, and…
Added 6 mins ago
DWM Watershed Manager II (OLIO - Collection)
City Of Atlanta
Atlanta, GA
Works under the general supervision of a Director. Depending on the organization structure, may work independently with responsibility for an assigned function or program.
Added 6 mins ago
CH
Lead Pharmacy Lead Technician
CVS Health
Haslet, TX
- $18.5 to $28 USD / hour
…providing pharmacy team performance feedback to the Pharmacy Manager, as needed, to contribute to their growth and…
Added 7 mins ago
Product Line Manager Closures Americas
Corning
Charlotte, NC
The Product Line Manager, Closures-Americas is responsible for leading the cross-functional Product Team consisting of colleagues from Operations, Manufacturing, Technology, Engineering and…
Added 9 mins ago
Manager, Corporate Development
Ford Motor Company
Cheyenne, WY
The Corporate Development team plays a central role in identifying and executing opportunities that accelerate Ford's strategic priorities. We are looking for a highly analytical and…
Added 9 mins ago
PH
Ruconest Account Manager - Northern California
Pharming Healthcare
Cheyenne, WY
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 9 mins ago
VP – Software Delivery
Maximus
Cheyenne, WY
Work directly with the Program Manager and Technology Delivery Leader to document how scope changes impact contractual delivery; ensure clear and concise communications between all impacted…
Added 9 mins ago
SS
Guest Service Cashier Part-Time
Stinker Store
Rawlins, WY
- Part-time
…earned wages before your regular payday. - Employee Assistance Program - Employee referral bonuses - $0.50/hour overnight premium for hours worked between 10:00 p.m. and 6:00 a.m. - Ongoing…
Added 9 mins ago
PH
Ruconest Account Manager - Upper Midwest
Pharming Healthcare
Cheyenne, WY
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 9 mins ago
Senior Manager, Software Development
CVS Health
Remote, United States
reliability, technical debt, and team development. Define measurable outcomes for each initiative, including patient or provider value, production performance, and operational readiness.
Added 9 mins ago
SS
Guest Service Cashier Part Time Closing
Stinker Store
RAWLINS, WY
- Part-time
…earned wages before your regular payday. - Employee Assistance Program - Employee referral bonuses - $0.50/hour overnight premium for hours worked between 10:00 p.m. and 6:00 a.m. - Ongoing…
Added 9 mins ago
Assistant Store Manager
Stinker Store
Rawlins, WY
or law) - Must have valid driver's license and proof of insurance
Added 9 mins ago
PH
Ruconest Account Manager - Central California/Nevada
Pharming Healthcare
Cheyenne, WY
- $155,000 to $175,000 USD / year
This is a field/remote role: must have the ability to travel within mentioned territory
Added 10 mins ago
Manager In Training
Raymour & Flanigan
Natick, MA
Candidates must have authorization to work in the U.S
Added 10 mins ago
Case Manager-Human Services
Shared Living Collaborative
Merrimac, MA
Job Description: Case Manager for Adult Programs
Added 11 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 11 mins ago
KF
Manager Trainee (MT)
Kinsmith Finance
North Charleston, SC
- $14 to $15 USD / hour
The Manager in Training program prepares motivated individuals to become branch managers within our company.
Added 11 mins ago
KF
Manager Trainee (MT)
Kinsmith Finance
North Charleston, SC
- $14 to $15 USD / hour
The Manager in Training program prepares motivated individuals to become branch managers within our company.
Added 11 mins ago
CME Coordinator
Parkview Health
Fort Wayne, IN
Valid driver's license required
Added 12 mins ago
eCommerce Sales Manager-North America
Evolution Power Tools LLC
Chicago, IL
We are seeking a highly driven and strategic eCommerce Manager to lead performance across our North American digital channels, including Retail eCommerce (Home Depot, Lowe’s, etc.), Amazon,…
Added 13 mins ago
Associate Engineer in the EDG - 37884
The MathWorks, Inc.
Natick, MA
You will receive extensive training, mentoring, and coaching to prepare for a Program Manager role within the MathWorks Program Management organization. Program Managers at MathWorks work…
Added 13 mins ago
Engineer in the EDG - Program Man 37883
The MathWorks, Inc.
Natick, MA
The Engineering Development Group (EDG) is a technical and leadership development program at MathWorks that builds strong leaders and innovators in the organization.
Added 14 mins ago
Restaurant Manager
California Pizza Kitchen, Inc.
MA
Comprehensive eight-week training program utilizing several methods of learning including online, book and shoulder-to-shoulder teaching.
Added 14 mins ago
General Manager MetroBus
Bi-State Development Agency of the Missouri-Illinois Metropolitan District
St. Louis, MO
Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
Added 14 mins ago
Clinical Laboratory Supervisor - Francis
Boston Children's Hospital
Brighton, MA
Working with the laboratory manager to assure that adequate numbers of fully trained and competent staff are scheduled to perform the work of the laboratory.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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Work requirements

Jobs in the United States