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CLIENT SUPPORT ASSISTANT II
Care Resource
Ft. Lauderdale, FL
Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program.
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MCPP: Administrative Assistant
KBR Services, LLC
Jacksonville, FL
…administrative and clerical tasks in support of operations on the MCPP Program. You will provide technical assistance, guidance, or training to lower-level clerical employees and assist…
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Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist the HP Program Manager and/or Coordinator in developing and maintaining practice guidelines to ensure consistency of service across all Human Performance Training Centers (HPTCs).
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Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist the HP Program Manager and/or Coordinator in developing and maintaining practice guidelines to ensure consistency of service across all Human Performance Training Centers (HPTCs).
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Assistant Manager
Circle K
Anchorage, AK
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Food Prep
Circle K
Greene, ME
Deliveries are validated by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies…
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Store Assistant Manager
Circle K
Kennewick, WA
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Store Assistant Manager
Circle K
Mansfield, OH
We want you to join our team as an Assistant Manager. If you have the desire to be challenged, work in a fast-paced, fun environment and create a career in management – look no further.
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Internal MIT 5718
Circle K
Moraine, OH
The minimum qualifications for a Store Manager are:
Added just now
Internal MIT
Circle K
Moraine, OH
The minimum qualifications for a Store Manager are:
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Car Wash Assistant Manager 1
Circle K
Loves Park, IL
Function as the manager in charge when Site Manager is unavailable.
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CK
AM Production Worker
Circle K
Brooklyn Center, MN
- From $17.25 USD / hour
Notify Line Lead, Floor lead, Distribution Manager or Plant Manager of inferior product issues or equipment that is not working properly.
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Store Manager
Circle K
Cross Roads, TX
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
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AM
Community Manager [Part-Time]
ACC MANAGEMENT GROUP, INC.
Plymouth, WI
- Part-time
ACC Management Group is seeking an experienced Community Manager to oversee Hawthorne Woods in Kiel, WI. Candidates must have prior Affordable Housing experience, with Section 8 experience…
Added just now
WF
Meat Clerk
WinCo Foods
Wenatchee, WA
- $17.38 to $22.33 USD / hour
May participate in a Meat Cutter training program to learn basic meat cutting skills.
Added 1 min ago
AS
Cook - Avamere Bethany
Avamere Skilled Advisors, LLC
Portland, OR
- $18.89 to $24.65 USD / hour
Current ServSafe Manager certification (or willingness to obtain within 30 days of hire).
Added 1 min ago
SR
Registered Nurse (RN) | Full Time | Days - Ortho/Neuro
Singing River Health System Gulfport
Gulfport, MS
- Full-time
"New RN graduates and RNs in their first year of practice are required to participate in the Singing River Nurse Residency Program."
Added 2 mins ago
Production Supervisor, Military Coatings - 2nd shift
Sierracin/Sylmar Corporation
United States
This is a 2nd shift position, 1:00pm - 9:30pm Monday - Friday, with occasional Saturdays as needed. You will report to the Production Manager.
Added 2 mins ago
Pro Services Manager
Floor and Decor Outlets of America, Inc.
Roswell, GA
…with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to…
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Store Floor Lead (Sur La Table)
CSC Generation
King of Prussia, PA
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 2 mins ago
Seasonal Chef Instructor (Sur La Table)
CSC Generation
King of Prussia, PA
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 2 mins ago
AS
RESIDENTIAL MANAGER
Apis Services Inc
Philadelphia, PA
- $23.61 USD / hour
The Woodstock Family Center is seeking a compassionate, dependable, and experienced Residential Manager to oversee residential operations, support employees, and help maintain a safe,…
Added 3 mins ago
RH
Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $20.57 to $39.38 USD / hour
Our top priorities are the development of an institution delivering excellent client and patient care in addition to training graduates who are competent, confident, and ready for practice…
Added 3 mins ago
Chief Financial Officer
Lakeshore College
Cleveland, WI
…to the Government Finance Officers Association (GFOA) award…
Added 3 mins ago
MS Head Boys Basketball Coach (Reinstatement) - Brody
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DES MOINES, IA
To instruct participants in the fundamental skills, strategy and physical training necessary to realize a high degree of individual and team success. At the same time, the student athlete…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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