Jobs in the United States

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Added just now
Shipping and Receiving Associate II - 1st Shift
Cadrex Dresser, Osceola & Westminster
Osceola, WI
Cadrex is searching for a Shipping and Receiving Associate II to manage shipping/receiving responsibilities as defined, to ensure accurate data entry and transactions, and product and…
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IT Support Associate II, Ops Tech Solutions (OTS)
Amazon.com Services LLC
Fort Myers, FL
…worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new…
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Site IT Support Analyst I
Lear Corporation
Auburn Hills, MI
As a member of the IT team, the Plant IT Technician provides best in class Information Technologies in direct support of the manufacturing plant (production, materials, and shipping) while…
Added 1 min ago
GS
Senior Manager - Project FT (Commercial Grounds Maintenance) (35474)
Goodwill San Antonio
San Antonio, TX
- $67,059.72 to $75,434.11 USD / year
…logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with…
Added 1 min ago
Radiologic Technologist
All-Stat Portable
New Castle, PA
Education: Certificate or Associate Degree in Radiologic Technology.
Added 1 min ago
CI
HP Retail Sales Representative
Companies, Inc.
Saint Petersburg, FL
- $16 USD / hour
Become a Part-Time HP Retail Sales Associate!
Added 1 min ago
CI
HP Retail Sales Representative
Companies, Inc.
Victor, NY
- $17.5 USD / hour
Become a Part-Time HP Retail Sales Associate!
Added 1 min ago
CI
HP Retail Sales Representative
Companies, Inc.
Charleston, WV
- $17.5 USD / hour
Become a Part-Time HP Retail Sales Associate!
Added 2 mins ago
IS
ServiceNow ITOM Administrator
Illinois State Toll Highway Authority
Downers Grove, IL
- $90,000 to $100,000 USD / year
Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field. In lieu of a bachelor’s degree, an Associate's degree or high school…
Added 3 mins ago
Certified Surgical Tech Coordinator (CST)
Tenet Healthcare Corporation
El Paso, TX
Required- Graduate of CAAHEP accredited surgical technology program
Added 3 mins ago
Client and Business Cyber Services Associate Director - BISO
Deloitte US
Birmingham, AL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Davenport, IA · Dayton, OH · Des Moines, IA · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tulsa, OK · Wichita, KS · Williamsville, NY
The Associate Director, Government & Public Services (GPS) Business Information Security Officer (BISO) is a leadership role within the DT-US Cyber Security function, with a matrixed…
Added 3 mins ago
Emergency Credentialed Veterinary Technician (Relief) - The Woodlands, TX
Veterinary Emergency Group (VEG)
Spring, TX
High school diploma or equivalent required; associate’s degree or higher in veterinary technology from an AVMA accredited program strongly preferred
Added 4 mins ago
CC
Legal Assistant I - Solicitor 11/9/26
Charleston County Government
Charleston, SC
- $35,900 to $47,028 USD / year
Performs a variety of general office clerical and confidential administrative legal support duties for related legal personnel; performs directly related work as required. The work is…
Added 4 mins ago
Program Associate
USAGING
Washington, WA
The Program Associate has a supporting role in Understanding, Evaluating, and Testing Caregiver Navigation Services at USAging. The goal of USAging and our partners in Caregiver Navigation…
Added 4 mins ago
UG
Data Engineering Specialist
UnitedHealth Group
Basking Ridge, NJ
- $20 to $36 USD / hour
Associate’s degree or higher, or coursework in Computer Science, Information Technology, or a related field
Added 4 mins ago
Foreclosure Support Specialist
Schneiderman & Sherman, P.C.
Blue Ash, OH
…corporate compliance. Our continued commitment to advancing default technology has provided significant value and savings to our clients nationwide. Moreover, the education, experience, and…
Added 4 mins ago
EP Mapping Specialist CAS - Charlotte, NC
MDU Medtronic USA Inc
Remote, United States
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 4 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
Bring your clinical talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We…
Added 4 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
MDU Medtronic USA Inc
Remote, United States
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 4 mins ago
Senior Clinical Research Specialist
AVE Medtronic Vascular Inc
Mounds View, MN
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 4 mins ago
UH
Revenue Cycle Supervisor, Patient Financial Services-Billing -Follow-Up, Full Time, First Shift
UC Health
Cincinnati, OH
- Full-time
Plans and deploys resources to deliver desired results, ensuring the required financial, human, information, technology, and material resources needed to deliver the expected results are in…
Added 4 mins ago
C
House Manager- (Leafydale) & (Howard) Tues-Sat 8a-4p or Sun-Thurs
Chimes
Pikesville, MD
- $52,000 USD / year
Supervises the Lead Staff and Direct Support Professionals working within their assigned residence and ensures accountability. In collaboration with the Division Manager is responsible for…
Added 5 mins ago
Scheduling Assistant
ComForCare Home Care - Oklahoma City
Oklahoma City, OK
…comfortable making quick decisions while knowing when to ask for support. If you are someone who stays level-headed under pressure, enjoys problem-solving, and can turn a challenging…
Added 5 mins ago
SO
NMRLC - Biomedical Equipment Technician III (Lead) (2323)
SOLUTION ONE INDUSTRIES
Williamsburg, VA
- $64,480 to $70,720 USD / year
Completed the DOD Biomedical Equipment Technician program or associate degree in biomedical Electronics Technology, or associate degree in Electronics Technology.
Added 5 mins ago
Project Manager
Worley
AB, CA
Provide day-to-day guidance to Project Engineers, Associate Project Engineers, discipline engineers, designers and project support personnel.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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