Jobs in the United States

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Added 1 min ago
Controls Engineer
BorgWarner Turbo Systems LLC
Arden, NC
Ability to work on project teams as a technical representative and possesses good communication skills.
Added 2 mins ago
Associate Product Engineer
INDIANA MILLS & MANUFACTURING INC
Westfield, IN
Collaborate cross-functionally with Testing, Manufacturing, Quality, Purchasing, and Program Management teams to meet project time, cost, and performance goals and to gain exposure to…
Added 3 mins ago
RI
CTE-Business Ed/Construction Teacher @ Royal Junior High
Royal Independent School District
Brookshire, TX
- From $60,500 USD / year
…high level, serving as the entry point to Royal ISD's Business Management program of study. The teacher delivers high school credit instruction in Principles of Business, Marketing, and…
Added 3 mins ago
Financial Analyst I - Product
Arthrex
Naples, FL
Gather, organize, and present financial data for the applicable area for management reporting and in preparation for regular leadership reviews
Added 4 mins ago
Advanced Software Systems Engineer
General Dynamics Mission Systems, Inc
Boulder, CO
Be a clear and enthusiastic communicator to customers, users, subcontractors, and cross functional project teams to define, analyze, and meet project goals. You will coordinate across…
Added 4 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
Owns program risk and opportunity management, with particular emphasis on schedule compression, technical maturity, parts availability, supplier performance, payload integration, test…
Added 4 mins ago
Supv Sterile Processing
Beacon Health System
South Bend, IN
…equivalent. Completion of the Certified Central Service Technician program from the International Association of Healthcare Central Service Materials Management (IAHSCMM) or other…
Added 4 mins ago
Economic Development Project Manager, Northern Region
State of Indiana
Portage, IN
The Project Manager serves as the key Indiana Economic Development Corporation (IEDC) representative for select counties of the Northern Indiana Region. Responsible for management of IEDC…
Added 5 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
…customer-focused operation of all campus facilities through effective management of building systems, infrastructure, facilities support services, skilled trades, contract services, asset…
Added 6 mins ago
Consultant - VDL Semiconductor Office
Quest Global
Austin, TX
12+ years of semiconductor industry experience, with at least 5 years in technical program management or customer-facing leadership roles.
Added 6 mins ago
TD
Professional Engineer 1 (Civil/Transportation) (NYHELPS)
Transportation, Department of
Long Island City, NY
- $121,270 to $133,939 USD / year
Under the supervision of higher-level staff, the incumbent of this position will provide support to Bridge Capital Program in Region 11 Structures Group.
Added 7 mins ago
Roadway Design Engineer
Arcadis
New York, NY · Paramus, NJ · NY
…AD&D, life insurance, paid parental leave, reward & recognition program and optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement. We offer nine paid…
Added 8 mins ago
16335 - Lead Interface & Interoperability Analyst
Smith Johnson Tech
Jackson, MS
…FHIR-based healthcare interfaces. These interfaces require ongoing management, optimization, documentation, and governance to ensure accurate, reliable, and compliant data exchange.…
Added 9 mins ago
NH
Communications Manager
Noble Hearts HR Consulting
Sacramento, CA
- $125,000 to $165,000 USD / year
…construction, and testing and commissioning; supports requirements management, system architecture development, and interface definition; and review supplier and contractor designs for…
Added 9 mins ago
Information System Security Officer
ENSCO, Inc.
Colorado Springs, CO
…(ISSM) with implementing and maintaining a strong cybersecurity program for ongoing contracts with the US Space Force. The successful candidate will have the opportunity to contribute to…
Added 10 mins ago
Senior Systems Engineer
R.J. Corman Railroad Group
Nicholasville, KY
…complex electrical and signaling systems and serves as the technical lead for production support, root cause analysis, product improvements, and system redesign…
Added 10 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
Proven technical leadership and management experience.
Added 10 mins ago
Draper Scholar
The Charles Stark Draper Laboratory, Inc.
United States
The Draper Scholars Program provides a unique opportunity for post-graduate students to conduct their research under the supervision of both a university faculty advisor and a Draper…
Added 10 mins ago
Director, Business Development
Net Power LLC
Houston, TX
The Director of Business Development will build the prospective-customer pipeline beyond the current anchor program, lead PPA/offtake structuring and negotiation, and drive siting strategy,…
Added 11 mins ago
Project Manager, Digital Enablement
Duke Health
Durham, NC
Four years of related program / project management experience, preferably in healthcare IT or digital delivery, including experience working in Agile / sprint-based teams.
Added 11 mins ago
Program Director
Chickasaw Service Solutions, LLC
Colorado Springs, CO
The Program Director is responsible for managing the implementation of multiple enterprise initiatives and ensuring their alignment with business strategies and objectives. The position is…
Added 12 mins ago
A
Senior Project Manager - Nuclear Power Generation
AECOM
Pittsburgh, PA
- $150,000 to $185,000 USD / year
…programs. ISO 9001, 10 CFR 50 Appendix B, NQA-1, configuration management, document control, records retention) as required by contract and project…
Added 12 mins ago
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Resident Engineer
AECOM
New York, NY
- $190,000 to $210,000 USD / year
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…
Added 12 mins ago
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer…
Added 12 mins ago
A
Mechanical Engineering Intern
AECOM
Roanoke, VA
- $18.05 to $24 USD / hour
…world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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