Jobs in the United States

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Added 1 min ago
I
Piping Designer
ITAC
Raleigh, NC
- $85,000 to $125,000 USD / year
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 1 min ago
I
Construction Manager
ITAC
Waco, TX
- $90,000 to $140,000 USD / year
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 1 min ago
I
Senior Project Manager - Industrial Capital Projects
ITAC
Waco, TX
- $110,000 to $170,000 USD / year
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 1 min ago
I
Project Manager - Industrial Capital Projects
ITAC
Waco, TX
- $90,000 to $140,000 USD / year
ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems…
Added 2 mins ago
Staff Software Engineer, DeepMind
DeepMind
Mountain View, CA · New York, NY
…Your responsibilities will include everything from creating systems for agent testing using 2D and 3D games to developing test problems within physics simulators. You will create graphical…
Added 2 mins ago
DO
PRODUCTION SHOP PLANNER (GENERAL)
Department of the Navy
Philadelphia, PA · Naval Shipyard, Portsmouth, VA
- $39 to $52 USD / hour
…as working knowledge of quality assurance, testing, combat systems, engineering and planning practices imposed on the shipyard. | You will communicate both orally and in writing and must…
Added 2 mins ago
UA
Construction Control Representative
U.S. Army Corps of Engineers
Corona, CA
- $58,827 to $113,185 USD / year
…contractorâs quality assurance and quality control (QA/QC) systems. | Gather field data to negotiate contract modifications and claims. | Compile data and prepare a variety of…
Added 2 mins ago
SA
Market Data Statistician
Securities and Exchange Commission
Washington, DC
- $93,561 to $158,507 USD / year
…following: physical or biological sciences, medicine, education, or engineering; or in the social sciences including demography, history, economics, social welfare, geography, international…
Added 2 mins ago
NS
DISTINGUISHED SCIENTIST/ENGINEER FOR ELECTRO-OPTIC/INFRARED SENSOR TECHNOLOGIES
Naval Sea Systems Command
Crane, IN
- $170,138 to $209,600 USD / year
…support, test and evaluation, and in-service support for EO/IR systems. | You will provide technical leadership for EO/IR systems, guiding long-term capability roadmaps, facilities,…
Added 3 mins ago
Technology Equity Analyst – Software & Hardware
Columbia Mgmt Invst Adv LLC
Boston, MA · NY
Technical background in software engineering, systems architecture, or electrical engineering.
Added 5 mins ago
HA
TRANSPORTATION SPECIALIST
Headquarters, Air Force Reserve Command
Maxwell AFB, AL
- $67,970 to $88,356 USD / year
…administration, business or commercial law, commerce, economics, engineering, finance, industrial management, statistics, traffic management, transportation, motor mechanics, or other…
Added 5 mins ago
US
ORDNANCE EQUIPMENT MECHANIC SUPERVISOR I
United States Fleet Forces Command
Naval Weapons Station, Yorktown, VA
- $47 to $55 USD / hour
…unsafe work conditions. | You will consult with supervisors and Engineering personnel regarding technical problems and details. | You will consult with support planners regarding funds and…
Added 5 mins ago
HA
AIRFIELD MANAGEMENT SPECIALIST
Headquarters, Air Force Reserve Command
Grissom AFB, IN
- $61,722 to $80,243 USD / year
Education - Undergraduate and Graduate Education: Major study -- engineering, industrial arts, property management, or business administration.
Added 5 mins ago
DO
LOGISTICS MANAGEMENT SPECIALIST
Department of the Air Force
Patrick AFB, FL
- $107,228 to $139,398 USD / year
…technical knowledge of materials collection processes and R&D systems. Extensive comprehensive knowledge of logistics system management policies, principles, and practices to adjust…
Added 5 mins ago
NA
GENERAL ENGINEER
National Air and Space Intelligence Center
Wright-Patterson AFB, OH
- $132,751 to $172,578 USD / year
1. With no assistance applies engineering knowledge within their analysis and assessments to perform all-source C4ISR intelligence analysis on an adversaries' capabilities and…
Added 5 mins ago
DI
Interdisciplinary - CES Recent Graduate
Defense Information Systems Agency
Fort Meade, MD
- $57,736 to $111,087 USD / year
…successfully perform the duties of the position. | Performs engineering solution analyses, by integrating dynamic, state-of-the-art queries and performance analysis techniques. | Perform…
Added 5 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Minot AFB, ND
- $107,048 to $139,166 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 5 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Rapid City, SD
- $104,502 to $127,443 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 7 mins ago
FA
Aerospace Engineering Technician
Federal Aviation Administration
Sacramento, CA · Oklahoma City, OK
- $53,528 to $82,976 USD / year
The Aerospace Engineering Technician will perform a mix of routine and varying assignments associated with analyzing, installing, repairing, fabricating, or trouble-shooting electronic,…
Added 7 mins ago
FA
Aerospace Engineering Technician
Federal Aviation Administration
Sacramento, CA · Oklahoma City, OK
- $53,528 to $82,976 USD / year
The Aerospace Engineering Technician will perform a mix of routine and varying assignments associated with analyzing, installing, repairing, fabricating, or trouble-shooting electronic,…
Added 7 mins ago
NS
SUPERVISORY IT SPECIALIST (STRAGETY/PLANNING)
Naval Special Warfare Command
Little Creek Amphibious Base, VA
- $108,019 to $140,426 USD / year
You will direct the life cycle replacement, engineering, and implementation of enterprise AIS assets. | You will manage IT requirements and network integration for Military Construction…
Added 7 mins ago
NA
SUPERVISORY GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $143,913 to $197,200 USD / year
You will serve as a Supervisory General Engineering Branch Head in the SYSTEMS ACQUISITION GROUP, SYSTEMS ENGINEERING DEPT, Reliability and Maintainability Engineering (R&ME) Division of…
Added 7 mins ago
OO
IT Program Manager for FAME & Identity Intelligence
Office of the Director of National Intelligence
Bethesda, MD
- $173,146 to $197,200 USD / year
…national security threats from foreign access to facilities, systems, and personnel. The IT PM will oversee development, implementation, and operations, aligning with NCSC objectives and…
Added 7 mins ago
Summer 2027 SEC Scholars Business Program- HQ (Volunteer)
Securities and Exchange Commission
Washington, DC
Added 7 mins ago
VH
Utility Systems Operator
Veterans Health Administration
Richmond, VA
- $30 to $35 USD / hour
…Integrated Service Network (VISN 6), Richmond VA Medical Center, Engineering Service, Utility Plant, Richmond,…

Closed listing

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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