Jobs in the United States

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Added 2 mins ago
Lead Data Engineer
JPMC page
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You will design and build resilient, well-governed data products and pipelines that enable end-to-end lineage, high-quality analytics, and scenario generation to model technology resiliency…
Added 2 mins ago
Store Floor Lead (Sur La Table)
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With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 2 mins ago
AS
RESIDENTIAL MANAGER
Apis Services Inc
Philadelphia, PA
- $23.61 USD / hour
The Residential Manager is responsible for the overall management of assigned residential sites and the employees working within those locations. This position provides direct supervision,…
Added 4 mins ago
Import Customer Service Representative
MSC Mediterranean Shipping Company SA
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…Maintains productivity and service standards as established by the Manager and the…
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Senior Program Manager
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Clinical Pharmacy - Clinical Pharmacist - Formulary & PBM Oversight PC#146-2007
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…matter expert supporting formulary management, Pharmacy Benefit Manager (PBM) oversight, and pharmacy clinical programs across all lines of business. This position provides clinical…
Added 5 mins ago
CC
General Manager
Community Choice Financial Family of Brands
Cartersville, GA
- $19.25 USD / hour
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District…
Added 5 mins ago
CC
General Manager
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- $19.25 USD / hour
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Participate in audits and compliance reviews as directed by the corporate office or District…
Added 7 mins ago
Maintenance Technician
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Assist with Installation, repair, and maintenance of all manufacturing, facilities, and infrastructure machinery and systems. Perform necessary preventive maintenance to equipment and…
Added 7 mins ago
Case Manager
SENECA HEALTH SERVICES INC
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…health counseling. Essential functions may vary depending on program/area of…
Added 9 mins ago
Project Manager - Operations (Pharma)
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The Project Manager, Operations is responsible for the overall direction, coordination, implementation, execution, and completion of assigned client projects while ensuring consistency with…
Added 12 mins ago
Manager Customer Experience
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Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America,…
Added 12 mins ago
Manager, Procurement
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The Procurement Manager is responsible for managing day-to-day procurement activities to support site operational needs. This role supervises the procurement team and works closely with…
Added 12 mins ago
RN Trauma PI Coordinator
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Collaborates with the Trauma Medical Director and Trauma Program Manager to develop and maintain a set of quality indicators for the trauma program and to ensure that staff in all…
Added 12 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program…
Added 12 mins ago
T
Maintenance Manager
Techo-Bloc
Douglassville, PA
- $130,000 to $140,000 USD / year
We’re looking for a hands-on Maintenance Manager to lead our maintenance team at our Douglassville facility. This is a floor-driven leadership role in a highly automated plant - ideal for…
Added 13 mins ago
Marketing & Communications Manager
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The Marketing and Communications Manager is responsible for the management of social media, websites, and digital asset systems; project tracking; and campaign coordination. This role…
Added 14 mins ago
Associate Project Manager, Project Leader, Project Manager
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The Associate Project Manager position is the single point of accountability for small to routine medium projects supporting capital and maintenance projects (Transmission, Distribution and…
Added 14 mins ago
Specialty ASM
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All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Specialty Assistant Store…
Added 14 mins ago
Transmission & Distribution Department Manager (Albuquerque)
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…organizational consistency, and implementation of project management systems and specialized market offerings, including EPC and program management…
Added 16 mins ago
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Program Manager - Defense Programs
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- $140,000 to $180,000 USD / year
Experience with program scheduling, ERP, or product lifecycle management systems.
Added 17 mins ago
Mail Specialist - USPS/Postal Clerk
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…in the optimization of complex end-to-end business process systems for a multitude of business verticals including Financial Services, Digital Media, Healthcare, and Transportation…
Added 18 mins ago
HW
Registered Nurse Part-Time
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Memphis, TN
- $39.88 to $50.26 USD / hour
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…result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic…
Added 18 mins ago
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Licensed Practical Nurse
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- $22.01 to $28.99 USD / hour
Reports quality of care issues to Clinical Nurse Manager.
Added 18 mins ago
Software Engineering Manager
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At FMX, our Engineering Managers have a direct impact on our product, our people, and our culture. As manager of a Core Team, you’ll coach and mentor a talented group of software engineers,…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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