Jobs in the United States

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Added just now
Teamcenter TCRA Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Support project management activities to control scope, cost, schedule and quality.
Added just now
PLM Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Support project management activities to control scope, cost, schedule and quality.
Added 1 min ago
Director of Development, GWSB
George Washington University
DC
The George Washington University Advancement Division seeks a Director of Development for the GW School of Business (GWSB). Reporting to the Assistant Vice President for Development, this…
Added 1 min ago
Technology Product Manager (Platform/Infrastructure)
Viking Global Investors
CT · NY · Stamford, CT
The Technology Product Manager is a member of the Infrastructure team, which includes Platform Engineering and Core Infrastructure, and is primarily responsible for predictable delivery of…
Added 1 min ago
Senior Manager Program Purchasing NA
Magna Powertrain of America Inc.
Troy, MI
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 min ago
Quality Engineer
Nascote Industries, Inc.
Spring Hill, TN
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 1 min ago
Staff Electrical Engineer - Water/Wastewater - Phoenix, AZ
Black & Veatch Family of Companies
Phoenix, AZ
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
Added 2 mins ago
PB
Sr. Manager, Creative Operations
Panera Bread
Newton, MA
- $119,634 to $143,561 USD / year
…frictionless customer experience. We are actively seeking a Sr. Manager, Creative Operations to join the Brand Marketing Team. This role will manage the tools, vendors, systems and…
Added 2 mins ago
Communications Specialist - PSNA Converting
IP Global
Memphis, TN
The position reports directly to the Senior Communications Manager – PS NA, Converting and works closely with communications colleagues, business leaders, project teams and functional…
Added 2 mins ago
RN - Med Surg - Lakeside Women's Hospital PRN
INTEGRIS Health
OK
The Staff Registered Nurse reports to the appropriate manager, director, or vice president.
Added 2 mins ago
IH
RN - Circulator - Lakeside Women's Part-Time
INTEGRIS Health
OK
- Part-time
The Staff Registered Nurse reports to the appropriate manager, director, or vice president.
Added 3 mins ago
Remote - Financial Clearance Coordinator
Mosaic Health System
Remote, United States
Under the direction of the Patient Access Services and Special Project Director, responsible for assisting patient with inquiries related to pre-service patient financial responsibility,…
Added 4 mins ago
Customer Marketing Manager
McCormick & Company
HUNT VALLEY, MD
McCormick is seeking a full-time Customer Marketing Manager for the US Branded Foodservice team. The Customer Marketing Manager owns customer marketing strategy for the assigned segment and…
Added 4 mins ago
Project Executive
Batson-Cook Texas, LLC.
Dallas, TX
Assists the Project Manager with problem or conflict resolution
Added 4 mins ago
Pro Services Manager
Floor and Decor Outlets of America, Inc.
Roswell, GA
…with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to…
Added 4 mins ago
Internal Audit Compliance Manager
First American Bank
Elk Grove Village, IL
The Internal Audit Compliance Manager leads and performs risk-based internal audit activities focused on regulatory compliance across the Bank. The position develops and executes the…
Added 5 mins ago
Manager, BCE Visual Strategy and Design
Charles Schwab Inc.
Lone Tree, CO
…graphics for a variety of assets, copy layout, and other asset development such as PowerPoint presentations, infographics, collateral, videos, and interactive and fillable PDFs for internal…
Added 5 mins ago
Director of Sponsorship Operations - ShopTalk
Hyve Group Ltd
United States
Reporting to the Head of Global Sponsor Operations, this is a senior operational leadership role with a strong focus on project management, team leadership and development, and operational…
Added 5 mins ago
ServiceNow Developer
Bespoke Technologies
Chantilly, VA
They will also provide development support to applications that will interface with the ServiceNow platform to ensure a seamless integration and work with a team to develop and deploy…
Added 5 mins ago
Senior Manager, Bank Finance Transformation
Highspring
Nashville, TN
Assess and define the role of AI in finance transformation, including identification of practical AI use cases and development of AI enabled finance strategies
Added 7 mins ago
Senior Project Manager (Data Centers)
Suffolk
Houston, TX
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 7 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 7 mins ago
Supv Sterile Processing
Beacon Health System
South Bend, IN
Supv Sterile Processing Reports to the Manager, Central Sterile Processing. Coordinates the daily workflow, delegates and supervises work assignments to CSP team members on assigned shift.…
Added 7 mins ago
Economic Development Project Manager, Northern Region
State of Indiana
Portage, IN
The Project Manager serves as the key Indiana Economic Development Corporation (IEDC) representative for select counties of the Northern Indiana Region. Responsible for management of IEDC…
Added 8 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
Support lifecycle cost analyses during project development.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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