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Engineer Principal – Embedded Software
BAE Systems
Boulder, CO · Westminster, CO · Broomfield, CO
The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact…
Added just now
Engineer II – Embedded Software
BAE Systems
Broomfield, CO · Westminster, CO · Boulder, CO
The Engineering, Science and Analysis (ESA) Strategic Capabilities Unit comprises the technical talent and organizational leadership that enables the successful delivery of high-impact…
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Senior Systems Engineer
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Beavercreek, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
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Director, Operations SCADA & OT
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Support project design reviews and incorporate operating lessons learned into future designs and fleet-wide technical standards.
Added 11 mins ago
Senior Consultant - Network Security
Converge Technology Solutions
United States
This role is responsible for implementing, supporting, and providing design assistance for complex network and security solutions across enterprise client environments. The ideal candidate…
Added 12 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design…
Added 14 mins ago
Technologist, Workday Environment Release Manager
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Lewisville, TX
Own Platform Deployment Readiness Governance: design and operate the deployment readiness criteria, pre-flight checklists, risk assessments, and approval workflows that gate all Workday…
Added 14 mins ago
Associate Project Manager, Project Leader, Project Manager
PPL Corporation
Montoursville, PA · Bloomsburg, PA · Scranton, PA
The Project Manager position is the single point of accountability for large PPL Electric Utilities capital projects (Transmission, Distribution and Substation). Responsible for the…
Added 15 mins ago
Forensic Civil/Structural Engineer - Northeast USA
Rimkus
East Providence, RI · New London, CT · Newport, NH
Must have knowledge of a variety of computer software applications including but not limited to, Microsoft Office Applications and computer-assisted engineering and design software.
Added 18 mins ago
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Facilities Specialist
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Remote, United States
- $65,000 to $80,000 USD / year
Experience in facility management, building engineering, HVAC/mechanical technology, construction, project management, or maintenance supervision is a plus.
Added 18 mins ago
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Manager, Facilities & General Affairs
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Hillsboro, OR
- $110,089 to $151,372 USD / year
· Lead facility projects from initial business requirements and planning through design, construction, commissioning, and employee move-in.
Added 21 mins ago
Distribution Designer - Wisconsin
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As a Distribution Designer at Atwell, you will play a crucial role in supporting project teams through meticulous design work on both overhead and underground distribution electrical…
Added 21 mins ago
Distribution Designer - Wisconsin
Atwell, LLC
WI
As a Distribution Designer at Atwell, you will play a crucial role in supporting project teams through meticulous design work on both overhead and underground distribution electrical…
Added 24 mins ago
Energy Project Manager
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MA
The Energy Project Manager (RPIII) will plan and manage projects to support DCAMM’s Zero Carbon Initiative, the agencywide carbon reduction effort. Projects are focused on energy and water…
Added 24 mins ago
R&D Project Manager
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Remote, United States
Remote role with travel and cross-functional engagement across engineering, operations, and program teams.
Added 25 mins ago
Director of Customer Support
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United States
…for the inbound queue and live calls, and Tier 2 for deeper, project-managed work, including root-cause resolution of chronic hardware issues. The team focuses on hardware support, and its…
Added 26 mins ago
Productivity Data Science, Analytics & AI Specialist
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Experience in project-based, engineering, manufacturing, industrial, or operational environments.
Added 27 mins ago
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- $80,000 to $90,000 USD / year
…an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 31 mins ago
Civil Engineering Intern - Land Development
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Weatherford, TX
Kimley-Horn is looking for Engineering students to join our Weatherford, Texas (TX) office! This is not a remote position.
Added 31 mins ago
Civil Engineering Intern - Water/Wastewater
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Kimley-Horn is looking for Engineering graduates to join our Lubbock, Texas (TX) office in 2027! This is not a remote position.
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Entry-Level Civil Engineer - Roadway
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Kimley-Horn is looking for Engineering graduates to join our Fort Worth, Texas (TX) office in 2027! This is not a remote position.
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Entry-Level Civil Engineer - Water/Wastewater
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Kimley-Horn is looking for Engineering graduates to join our Fort Worth South office in 2027! This is not a remote position.
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Kimley-Horn is looking for Engineering students to join our Westlake, Texas (TX) office! This is not a remote position.
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Civil Engineering Analyst
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Kimley-Horn is looking for Engineering graduates to join our Westlake, Texas (TX) office in 2027! This is not a remote position.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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