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HP Retail Sales Representative
Companies, Inc.
Saint Petersburg, FL
- $16 USD / hour
Bonus program is subject to change at the company's discretion
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HP Retail Sales Representative
Companies, Inc.
Victor, NY
- $17.5 USD / hour
Bonus program is subject to change at the company's discretion
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HP Retail Sales Representative
Companies, Inc.
Charleston, WV
- $17.5 USD / hour
Bonus program is subject to change at the company's discretion
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HP PC Sales Representative
Companies, Inc.
Woodburn, OR
- $19 USD / hour
Become a part-time HP PC Sales Representative!
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HP PC Sales Representative
Companies, Inc.
Santa Rosa, CA
- $19 USD / hour
Become a part-time HP PC Sales Representative!
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Leave Replacement Teacher - Middle School Mathematics (Grade 6)
Nutley Board of Education
Nutley, NJ
- $130 to $337 USD / day
Position Summary: Teaching staff members will instruct children in their charge in accordance with the curriculum and program of study adopted by the Board of Education. It is the teacher's…
Added 1 min ago
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Associate Counsel
Indygo
Indianapolis, IN
- $115,000 to $125,000 USD / year
The requirements listed below are representative of the knowledge, skills, and/
Added 2 mins ago
Thrift Shop Clerk
MorseLife Health Systems
West Palm Beach, FL
…healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams…
Added 2 mins ago
Housing Billing Specialist
MorseLife Health Systems
West Palm Beach, FL
…healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams…
Added 2 mins ago
Executive Chef
MorseLife Health Systems
West Palm Beach, FL
…healthcare professionals. Through our robust clinical rotation program, students gain valuable hands-on experience while working alongside experienced clinicians and interdisciplinary teams…
Added 3 mins ago
EP Mapping Specialist CAS - Charlotte, NC
MDU Medtronic USA Inc
Remote, United States
Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
Added 3 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
Added 3 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
MDU Medtronic USA Inc
Remote, United States
Serves as an effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
Added 3 mins ago
Senior Clinical Research Specialist
AVE Medtronic Vascular Inc
Mounds View, MN
Added 3 mins ago
Senior Surgical Onsite Specialist - Western WA (Seattle/Tacoma)
CVS Covidien Sales LLC
Remote, United States
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential…
Added 3 mins ago
Supplier Quality Engineer II - Brooklyn Park, MN
MED Medtronic Inc
Brooklyn Park, MN
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential…
Added 3 mins ago
Customer Care Representative II
Quest Diagnostics
Southfield, MI
Customer Care Representative II - Monday to Friday with rotational weekends, 9:00AM-5:30PM Eastern
Added 4 mins ago
Quality Engineer
EOTECH
Plymouth, MI
Interface with internal design and manufacturing personnel as well as program managers, supplier quality and supply chain functions. Assist in technical quality requirements, as needed.
Added 5 mins ago
BI
Sheet Metal Fabricator
Bergstrom Inc
Rockford, IL
- $18.5 to $19.5 USD / hour
The budgeted range for this role is $18.50 USD - $19.50 per hour. The salary range provided is a good faith estimate representative of the desired level of experience for the position.…
Added 5 mins ago
Regional Nurse RN/LPN
Caregiver
Greenfield, IN
…affecting persons with disabilities. Responsible for ensuring that program services are appropriately rendered to meet the medical needs of consumers consistent with DSA, Inc. policies and…
Added 5 mins ago
Truck Driver - Class A Floater - Penske Logistics
Penske
Newnan, GA
Driver referral bonus program up to $5000 per referral
Added 5 mins ago
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Truck Driver - CDL Class A - Penske Logistics
Penske
Bolingbrook, IL
- $28 USD / hour
Driver referral bonus program up to $5000 per referral
Added 5 mins ago
Truck Driver - CDL Class A - Penske Logistics
Penske
Jacksonville, FL
Driver referral bonus program up to $5000 per referral
Added 5 mins ago
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Truck Driver - Class A Yard - Penske Logistics
Penske
Bolingbrook, IL
- $28 USD / hour
Driver referral bonus program up to $5000 per referral
Added 5 mins ago
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Diesel Technician Mechanic III Entry Level
Penske
New Bedford, MA
- $32.45 USD / hour
Strong, well-rounded training on a variety of OEM equipment (Penske’s Technician Certification Program is certified as a Continuing Automotive Service Education provider)

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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