Jobs in the United States

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Business Relationship Support Associate
B10 Wells Fargo Bank, N. A.
IRVING, TX
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
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Project Manager
Actalent
Fort Worth, TX
Support business development and client relationship management.
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Lead Structural Engineer
Actalent
Fort Worth, TX
- $50 to $65 USD / hour
Mentor junior engineers and support business development efforts.
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Project Coordinator
Tarian
Buffalo, NY
- $32 to $37 USD / hour
The Project Coordinator provides administrative and logistical support to Project Managers, field technicians, and internal operations teams. This role helps keep project information,…
Added 1 min ago
Cold Chain Sales Specialist
Veritiv Operating Company
Statewide, SC
● Educate and support Sales Organization on cold chain fundamentals to uncover opportunities to qualify, manage, and close.
Added 1 min ago
Senior Administrative Associate, School of Health and Human Sciences
The University of Texas at Austin
United States
…Administrative Associate to provide high-level administrative support to the faculty, students, and staff of the…
Added 1 min ago
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NBC News Bureau Internships – Summer 2027
NBCUniversal
Universal City, CA
- Up to $19 USD / week
At our Universal City office interns will have access to the NBCUCommutes program, which provides fully subsidized transit passes to full-time lower lot employees, good for unlimited rides…
Added 1 min ago
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NBC Sports Olympic Digital & Production Internships – Summer 2027
NBCUniversal
Stamford, CT
- Up to $19 USD / hour
Your future in media starts here. The NBCUniversal Summer Internship Program is your chance to help shape what’s next in media and entertainment. Whether you’re supporting major news…
Added 1 min ago
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Telemundo Production & Operations Internships – Summer 2027
NBCUniversal
Miami, FL
- Up to $19 USD / hour
Your future in media starts here. The NBCUniversal Summer Internship Program is your chance to help shape what’s next in media and entertainment. Whether you’re supporting major news…
Added 1 min ago
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NBC Sports Programming Internships – Summer 2027
NBCUniversal
Stamford, CT
- Up to $19 USD / hour
…The team works across major sports properties and partners to support program scheduling, event guidelines, and day-to-day programming operations. This group plays an important role in…
Added 1 min ago
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Advertising & Program Standards Internships – Summer 2027
NBCUniversal
Universal City, CA
- Up to $19 USD / hour
At our Universal City office interns will have access to the NBCUCommutes program, which provides fully subsidized transit passes to full-time lower lot employees, good for unlimited rides…
Added 1 min ago
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NBC Sports Marketing Internships – Summer 2027
NBCUniversal
Stamford, CT
- Up to $19 USD / hour
Your future in media starts here. The NBCUniversal Summer Internship Program is your chance to help shape what’s next in media and entertainment. Whether you’re supporting major news…
Added 1 min ago
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Advertising & Program Standards Internships – Summer 2027
NBCUniversal
New York, NY
- Up to $19 USD / hour
Advertising & Program Standards: NBCUniversal’s Advertising and Program Standards Department is responsible for reviewing advertisements and program content that airs across NBCUniversal’s…
Added 1 min ago
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Studio Operations, Data Analytics Internships – Summer 2027
NBCUniversal
Universal City, CA
- Up to $22 USD / hour
…Systems team and gain exposure to how technology, data, and business processes support day-to-day studio operations. They will have opportunities to collaborate with different operational…
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Universal Film Production IT Support Internships – Summer 2027
NBCUniversal
North Hollywood, CA
- $19 USD / hour
At our Universal City office interns will have access to the NBCUCommutes program, which provides fully subsidized transit passes to full-time lower lot employees, good for unlimited rides…
Added 1 min ago
University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Review, negotiate, and renew license agreements, working with the Office of General Counsel and University procurement as institutional policy requires
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Early Careers: Corporate Risk and Broking - Internship - Client Advocacy, Commercial Lines - New York, Chicago and Atlanta -2027
WTW
New York, NY · NY · Chicago, IL · Atlanta, GA
- $31 to $34 USD / hour
In addition to core program components, interns are aligned to a specialized business area that will begin to build a technical foundation of knowledge and provide exposure to our clients…
Added 1 min ago
Academic Department Administrator II
George Washington University
DC
This senior administrative support position provides enhanced administrative support to an academic department. This role is a key contributor to providing high quality customer service to…
Added 1 min ago
Supervisor, Utilities Operations (NIGHTS)
Novo Nordisk
Clayton, NC
Oversee & support process equipment validation activities, to include implementation of upgrades & new projects
Added 1 min ago
HH
Lead Medical Assistant - Urology - Erie - Full Time
Highmark Health
Erie, PA
- Full-time
Oversee the training and onboarding process for newly hired medical assistants, as well as students and interns. Provides continuous training to the department medical assistants on new…
Added 1 min ago
Robotics Product Researcher
Mujin
Suwanee, GA
…complex technical findings clearly to product, engineering, and business…
Added 2 mins ago
Work Based Learning Advisor
Virginia Community Colleges
VA
…employment outcomes. Through rigorous data analysis, you will support grant reporting, program assessment, and continuous improvement initiatives, alongside taking on additional career…
Added 2 mins ago
Purchasing Agent, 26-082
Naval Academy Business
Annapolis, MD
One (1) year of specialized experience providing purchasing or procurement support in a professional office or retail business environment that has equipped you with the particular…
Added 2 mins ago
Senior Manager Program Purchasing NA
Magna Powertrain of America Inc.
Troy, MI
Support the execution of Magna Powertrain or MPT’s Global Purchasing Process as applicable to each program. Lead, direct and coordinate Program Purchasing activities between suppliers and…
Added 2 mins ago
PB
Sr. Manager, Loyalty & Subscription
Panera Bread
Newton, MA
- $119,634 to $143,561 USD / year
Direct and oversee program forecasting, program reporting, and business analysis through management of the P&L

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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