Jobs in the United States

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Added 1 min ago
RN - Day Surgery Center - Para Surgery - Days
Northwest Community Hospital
United States
Reporting to a Clinical Manager or designee, the Clinical Nurse utilizes the nursing process in the delivery of patient care including assessment, planning, implementation and evaluation of…
Added 1 min ago
Advanced Practice Provider - Family Medicine - Mundelein
Endeavor Health Medical Group
United States
Monday - Friday, hours to be determined with practice manager.
Added 1 min ago
CI
Samsung Field Sales Manager
Companies, Inc.
Charlotte, NC
- $27 USD / hour
2020 Companies, in partnership with Samsung Electronics America, is hiring a full-time Retail Field Sales Manager!
Added 1 min ago
Branch Manager
B10 Wells Fargo Bank, N. A.
BOCA RATON, FL · DELRAY BEACH, FL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 1 min ago
HW
Medical Case Manager
Housing Works
Brooklyn, NY
- $23 to $26.44 USD / hour
The Medical Case Manager (MCM) will provide all aspects of care coordination for the AIDS Institute (AI) Advancing Access Case Management clients: complete initial enrollment (all required…
Added 1 min ago
HW
Care Manager
Housing Works
Brooklyn, NY
- $52,000 to $55,000 USD / year
The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Using interventions such as…
Added 2 mins ago
Assistant Community Manager
Brighthaven
Kirkland, WA
The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community…
Added 2 mins ago
S
Study Manager I, Extractable and Leachable
SGS
Fairfield, NJ
- $65,000 to $90,000 USD / year
The Study Manager I, E&L will manage and coordinate projects for extractable and leachable (E&L) testing, including writing and reviewing study protocols and reports.
Added 2 mins ago
RM
Community Manager
Regency Management Service LLC
Noblesville, IN
- Up to $65,000 USD / year
About the Position: We're looking for an experienced Community Manager who loves connecting with people, staying organized, thrives in a fast-paced environment, and can lead a team to…
Added 2 mins ago
Assistant Community Manager
Avanath
Kirkland, WA
The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community…
Added 2 mins ago
EHS Lead Teacher
Ross County Community Action Commission
Chillicothe, OH
communicable diseases. Alert the Health & Nutrition Manager if a communicable disease is suspected
Added 3 mins ago
ST
Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
Participate in the on-call rotation for emergency response (paid on-call bonus program)
Added 3 mins ago
Project Manager, Medical Affairs
Acrotech Biopharma Inc
East Windsor, NJ
The Project Manager (PM) is part of the Medical Affairs team based in East Windsor, NJ, residing in Acrotech’s home office headquarters and reporting to the Head of Medical Affairs. The PM…
Added 3 mins ago
SH
Medical Assistant - Internal Medicine
Summit Health Management, LLC
Greenwich, CT
- $21.3 to $26.15 USD / hour
Effectively communicates problems, concerns or issues to the Supervisor and/or Manager appropriately and promptly.
Added 4 mins ago
EP Mapping Specialist CAS - Charlotte, NC
MDU Medtronic USA Inc
Remote, United States
Work in partnership with Account Manager, Regional Manager, and Area Directors to identify potential sales opportunities.
Added 4 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
The Clinical Specialist Manager (CSM) and National Sales Director may include primary responsibility for sales if no other sales representative is assigned to the business unit.
Added 4 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
MDU Medtronic USA Inc
Remote, United States
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.
Added 4 mins ago
Senior Clinical Research Specialist
AVE Medtronic Vascular Inc
Mounds View, MN
Added 4 mins ago
Senior Surgical Onsite Specialist - Western WA (Seattle/Tacoma)
CVS Covidien Sales LLC
Remote, United States
…assigned account alignment and in partnership with the territory manager. The Surgical Onsite Specialist plays a critical role in lead generation, sales support, and market expansion…
Added 4 mins ago
Supplier Quality Engineer II - Brooklyn Park, MN
MED Medtronic Inc
Brooklyn Park, MN
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 4 mins ago
School Based Therapist- Marion County
Where New Paths Begin
Marion, OH
The Therapist works under the supervision of the Clinical Supervisor/Manager and is responsible for providing diagnostic assessments, treatment planning, therapy, counseling, and support…
Added 4 mins ago
ST
Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
Participate in the on-call rotation for emergency response (paid on-call bonus program)
Added 5 mins ago
Quality Engineer
EOTECH
Plymouth, MI
Position Reports To: Product Assurance & Quality Assurance Manager / Director
Added 6 mins ago
Residential Sales Trainee
RNA Rentokil North America
United States
Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also…
Added 6 mins ago
Clinical Nurse Manager
Appalachian Regional Healthcare, Inc.
Middlesboro, KY
Neonatal Resuscitation Program (NRP) and AWHONN Fetal Monitoring certification required within six (6) months of hire for Maternal/Child units.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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