Jobs in the United States

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Added 1 min ago
HW
Care Manager
Housing Works
Brooklyn, NY
- $52,000 to $55,000 USD / year
The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Using interventions such as…
Added 1 min ago
IS
Systems Administrator - Security & Patch Management
Illinois State Toll Highway Authority
Downers Grove, IL
- $90,000 USD / year
…service for our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and…
Added 2 mins ago
SG
Associate Business Analyst - Enterprise Advisory & Transformation
SC&H Group
Columbia, MD
- $72,000 to $82,000 USD / year
Work closely with Manager to manage any required changes in project scope.
Added 3 mins ago
B
Senior Energetics Engineer
Battelle
West Jefferson, OH · WEST JEFFERSON, OH
- $128,800 to $183,600 USD / year
…The selected candidate will be responsible for current client program execution, development of new business, and mentorship of…
Added 3 mins ago
EP Mapping Specialist CAS - Charlotte, NC
MDU Medtronic USA Inc
Remote, United States
We are seeking a committed professional to joining our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within…
Added 3 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the…
Added 3 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
MDU Medtronic USA Inc
Remote, United States
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the…
Added 3 mins ago
Senior Surgical Onsite Specialist - Western WA (Seattle/Tacoma)
CVS Covidien Sales LLC
Remote, United States
We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the…
Added 7 mins ago
TURNDOWN ATTENDANT
MDM Group Marriotts
Miami, FL
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Added 8 mins ago
AVP, Underwriting Manager - Construction General Liability, Remote
Crum & Forster
Remote, United States
As an experienced Construction General Liability underwriter and manager, you will be responsible for leading a dedicated team of East coast underwriters along with the review and analysis…
Added 9 mins ago
HL
Construction Engineer
Hampton, Lenzini and Renwick, Inc.
Elgin, IL
- $95,000 to $120,000 USD / year
…fitness allowance, a student loan paydown, an employee assistance program (EAP), flexible hours, continuing education, professional license expense reimbursement, professional…
Added 9 mins ago
Director of Forecast & Production Control
Airbus Helicopters, Inc.
Grand Prairie, TX
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Added 9 mins ago
Quality Technical Analyst
Airbus Aerosystems Kinston, Inc
Kinston, NC
Work/Life Balance: Paid time off including personal time, holidays and a paid parental leave program.
Added 9 mins ago
Unit Manager - Group Benefits: Eligibility Management - Remote
Symetra
United States
Symetra has an exciting opportunity to join our group benefits/operations team a Unit Manager!
Added 10 mins ago
SG
Senior GTM Systems Analyst
Sprout General Referrals
Remote, United States
- $90,400 to $113,000 USD / year
Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the…
Added 10 mins ago
Manager Transaction Management (On-site)
Newrez LLC - Servicing
Tempe, AZ · Houston, TX · Coppell, TX
Manager Transaction Management position is responsible for management and support of Newrez/Shellpoint’s mortgage purchase, whole loan sale and/or securitization transactions. This position…
Added 11 mins ago
A
Project Manager
Actalent
WASHINGTON, DC
- $140,000 to $160,000 USD / year
Job Title: General Contracting Project Manager (Interiors Construction)Job DescriptionWe are seeking an experienced General Contracting Project Manager to lead interior construction…
Added 12 mins ago
Renewals Specialist - Splunk (Remote)
Cisco Systems, Inc.
Remote, United States
This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple…
Added 13 mins ago
MC
Field Service Technician - Milton Rents
Milton CAT
Ithaca, NY
- $27.5 to $37.5 USD / hour
Reports daily to the service manager and branch manager with workflow and schedule.
Added 19 mins ago
Import Customer Service Representative
MSC Mediterranean Shipping Company SA
Charleston
…Maintains productivity and service standards as established by the Manager and the…
Added 22 mins ago
Case Manager
SENECA HEALTH SERVICES INC
Summersville, WV
…balance. Some of our offerings include flexible schedules, remote work options (when possible), retirement, generous paid time off, lifestyle spending account, professional development,…
Added 24 mins ago
P
Assistant Manager
Peachy
Oak Brook, IL
- $25 USD / hour
🍑 Peachy is Growing! We're Opening a Brand-New Studio in Oak Brook, IL! We're excited to bring Peachy to Oak Brook and are looking for an Assistant Studio Manager to join our newest studio!
Added 26 mins ago
Dealer Credit Analyst
Daimler Truck Financial Services USA LLC
Charlotte, NC
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks…
Added 27 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be…
Added 28 mins ago
Marketing & Communications Manager
YMCA of Western North Carolina
Asheville, NC
…support the community. We do this through seven YMCAs, dozens of program sites, and YMCA Camp Watia. As the state’s largest provider of licensed school-age childcare, we give more than…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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