Jobs in the United States

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Branch Banking Management Military Apprentice (SAFE) Delaware County, PA
B10 Wells Fargo Bank, N. A.
MEDIA, PA · GLENOLDEN, PA · FOLSOM, PA · NEWTOWN SQUARE, PA · SPRINGFIELD, PA · BROOKHAVEN, PA
Apprentices within the U.S. Department of Labor accredited Apprenticeship program perform a variety of structured duties, including a combination of (however, not limited to) on-the-job…
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Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
Prepare and review technical reports and project documentation.
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Regional Test Manager
Actalent
Lewisville, TX
- $65 to $80 USD / hour
Job Title: Regional Test Manager Automotive Connectivity and TelematicsJob DescriptionOverview:Lead testing strategy, integration, and validation activities across multiple teams, serving…
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Project Coordinator
Tarian
Buffalo, NY
- $32 to $37 USD / hour
This is a project-support position, not a Project Manager position. The Project Coordinator works primarily behind the scenes to assist with project execution. The Project Manager remains…
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Industrial Engineer
Actalent
Omaha, NE
…problem-solver, change agent, resource, designer, and project manager within a large manufacturing environment. This role drives key manufacturing initiatives, including process flow…
Added 1 min ago
Teamcenter TCRA Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Make technical recommendations and implement overall system design of the solution.
Added 1 min ago
PLM Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Make technical recommendations and implement overall system design of the solution.
Added 1 min ago
University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Develop and carry out an ongoing assessment program for continuing and electronic resources using usage data, cost per use, overlap analysis, and curricular and research alignment
Added 1 min ago
Technology Product Manager (Platform/Infrastructure)
Viking Global Investors
CT · NY · Stamford, CT
The Technology Product Manager is a member of the Infrastructure team, which includes Platform Engineering and Core Infrastructure, and is primarily responsible for predictable delivery of…
Added 1 min ago
SO
Fiscal/Grant Mgmt Consultant
State of Kansas
KS
- $25.94 to $28.3 USD / hour
…specialist to manage the fiscal aspects of the State Part C program. This includes payment processing, budget monitoring, federal grant management and fiscal oversight of…
Added 1 min ago
Production Manager
Foremost Farms USA
Reedsburg, WI, WI
The Production Manager oversees and leads the production supervisory team and supports production activities. They will contribute to the organization's success by actively driving employee…
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Purchasing Agent, 26-082
Naval Academy Business
Annapolis, MD
…responsible for the administration of the NABSD purchase card…
Added 2 mins ago
Senior Manager Program Purchasing NA
Magna Powertrain of America Inc.
Troy, MI
Support the execution of Magna Powertrain or MPT’s Global Purchasing Process as applicable to each program. Lead, direct and coordinate Program Purchasing activities between suppliers and…
Added 2 mins ago
Quality Engineer
Nascote Industries, Inc.
Spring Hill, TN
Monitors and reacts to the quality performance on MESH production programs. Assists Quality Engineers in new program launch activity, and corrective action activities.
Added 2 mins ago
Staff Electrical Engineer - Water/Wastewater - Phoenix, AZ
Black & Veatch Family of Companies
Phoenix, AZ
Provide technical guidance on client standards and expectations to engineering and technician staff in the regional design centers that are supporting project detailed design.
Added 2 mins ago
Intensive Community Manager, Complex Care (RN)
ChenMed
Tampa, FL
The Intensive Community Care Manager (ICCM) is a Registered Nurse (RN) who works with our highest complexity patients, their primary care physicians, and other members of the care team that…
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Acute Nurse Case Manager
ChenMed
Bradenton, FL
Conducts hospital bedside discussion explaining our Care Management/Disease Management program with verbal introduction to their Community Care Manager for home visit once discharge to home…
Added 3 mins ago
MCPP: Administrative Assistant
KBR Services, LLC
Jacksonville, FL
…administrative and clerical tasks in support of operations on the MCPP Program. You will provide technical assistance, guidance, or training to lower-level clerical employees and assist…
Added 3 mins ago
AS
Cook - Avamere Bethany
Avamere Skilled Advisors, LLC
Portland, OR
- $18.89 to $24.65 USD / hour
Current ServSafe Manager certification (or willingness to obtain within 30 days of hire).
Added 4 mins ago
Production Supervisor, Military Coatings - 2nd shift
Sierracin/Sylmar Corporation
United States
This is a 2nd shift position, 1:00pm - 9:30pm Monday - Friday, with occasional Saturdays as needed. You will report to the Production Manager.
Added 5 mins ago
Lead Data Engineer
JPMC page
Irvine, CA
…solutions in a secure, stable, and scalable way. As a core technical contributor, you are responsible for maintaining critical data pipelines and architectures across multiple technical…
Added 5 mins ago
Seasonal Chef Instructor (Sur La Table)
CSC Generation
King of Prussia, PA
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 7 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 7 mins ago
Supv Sterile Processing
Beacon Health System
South Bend, IN
Supv Sterile Processing Reports to the Manager, Central Sterile Processing. Coordinates the daily workflow, delegates and supervises work assignments to CSP team members on assigned shift.…
Added 7 mins ago
Economic Development Project Manager, Northern Region
State of Indiana
Portage, IN
Provide technical assistance to identify appropriate IEDC programs and complete the program applications for business attraction and expansion projects;

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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