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Teamcenter TCRA Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Sabel Systems designs and delivers digital engineering ecosystems for DoW programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our…
Added just now
PLM Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Sabel Systems designs and delivers digital engineering ecosystems for DoW programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our…
Added 1 min ago
Supervisor, Utilities Operations (NIGHTS)
Novo Nordisk
Clayton, NC
Develop training program for Utility Systems & ensure all mandatory training requirements for the team is met
Added 1 min ago
PARKING CASHIER
ABM US
Detroit, MI
Relay customer concerns and/or information to shift lead or Operations Manager as necessary
Added 1 min ago
Technology Product Manager (Platform/Infrastructure)
Viking Global Investors
CT · NY · Stamford, CT
The Technology Product Manager is a member of the Infrastructure team, which includes Platform Engineering and Core Infrastructure, and is primarily responsible for predictable delivery of…
Added 1 min ago
Senior Manager Program Purchasing NA
Magna Powertrain of America Inc.
Troy, MI
Support the execution of Magna Powertrain or MPT’s Global Purchasing Process as applicable to each program. Lead, direct and coordinate Program Purchasing activities between suppliers and…
Added 1 min ago
Quality Engineer
Nascote Industries, Inc.
Spring Hill, TN
Monitors and reacts to the quality performance on MESH production programs. Assists Quality Engineers in new program launch activity, and corrective action activities.
Added 1 min ago
Staff Electrical Engineer - Water/Wastewater - Phoenix, AZ
Black & Veatch Family of Companies
Phoenix, AZ
Requires a bachelor's degree in engineering from either a recognized accredited program in their home country or the country in which the professional is practicing.
Added 2 mins ago
MCPP: Administrative Assistant
KBR Services, LLC
Jacksonville, FL
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
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Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist and advise the HP Program Manager and/or Coordinator in matters relating to mental performance, exercise and sports psychology.
Added 2 mins ago
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist and advise the HP Program Manager and/or Coordinator in matters relating to mental performance, exercise and sports psychology.
Added 3 mins ago
Customer Marketing Manager
McCormick & Company
HUNT VALLEY, MD
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Added 4 mins ago
Lead Data Engineer
JPMC page
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…strategic goals, with a strong bias toward production-grade engineering discipline and measurable operational outcomes (per provided job specifications, supplemented with hiring manager…
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Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
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- $20.57 to $39.38 USD / hour
…Assistants and Veterinary Technicians to join our new veterinary program and teaching hospital. The hospital is located 1.5 miles from our main Glassboro…
Added 6 mins ago
Senior Program Manager
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Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 8 mins ago
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Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
Direct the preventive maintenance program and the dedicated PM team to increase planned work and PM compliance across campus buildings.
Added 8 mins ago
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…position will be within Design Squad Leader and/or Consultant Job Manager for highway/bridge rehabilitation and reconstruction projects. Under the general direction of higher-level staff…
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Professional Engineer 1 (Civil/Transportation) (NYHELPS)
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Under the supervision of higher-level staff, the incumbent of this position will provide support to Bridge Capital Program in Region 11 Structures Group.
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Supply Chain Project Manager (B4)
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Manager, Procurement
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The Procurement Manager is responsible for managing day-to-day procurement activities to support site operational needs. This role supervises the procurement team and works closely with…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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