Jobs in the United States

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NBC News Group Technology Internships – Summer 2027
NBCUniversal
New York, NY
- $30 to $40 USD / week
Your future in media starts here. The NBCUniversal Summer Internship Program is your chance to help shape what’s next in media and entertainment. Whether you’re supporting major news…
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Telemundo Production & Operations Internships – Summer 2027
NBCUniversal
Miami, FL
- Up to $19 USD / hour
Telemundo Project Management: leads projects from initial planning through completion, managing scope, timelines, budgets, and stakeholder needs across Operations & Technology. As part of…
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Teamcenter TCRA Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Support project management activities to control scope, cost, schedule and quality.
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PLM Developer
SABEL SYSTEMS TECHNOLOGY SOLUTIONS LLC
Eglin AFB, FL
Support project management activities to control scope, cost, schedule and quality.
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Academic Department Administrator II
George Washington University
DC
This senior administrative support position provides enhanced administrative support to an academic department. This role is a key contributor to providing high quality customer service to…
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Director of Development, GWSB
George Washington University
DC
Strong organizational, project management, and database management skills, with exceptional attention to detail.
Added 1 min ago
Robotics Product Researcher
Mujin
Suwanee, GA
Collect, analyze, and interpret research data, performance metrics, test results, and customer feedback to support evidence-based product decisions.
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Project Engineer
Uniform Color
Holland, MI
Three+ experience in project management of capital engineering projects.
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Work Based Learning Advisor
Virginia Community Colleges
VA
…employment outcomes. Through rigorous data analysis, you will support grant reporting, program assessment, and continuous improvement initiatives, alongside taking on additional career…
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Senior Manager Program Purchasing NA
Magna Powertrain of America Inc.
Troy, MI
Support SQD and report out supplier launch readiness to Purchasing Leadership & Program Management on a regular base
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Quality Engineer
Nascote Industries, Inc.
Spring Hill, TN
Preferred – Knowledge of SPC, DOE, inspection and testing; project management.
Added 1 min ago
Staff Electrical Engineer - Water/Wastewater - Phoenix, AZ
Black & Veatch Family of Companies
Phoenix, AZ
Lead projects including management of project schedules, budgets, and staffing on the Water Solution team.
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Lead Mainframe Developer
Infosys
United States
Seeking a highly experienced Mainframe Lead Developer to provide technical leadership, guidance, and oversight for the support and maintenance of mainframe-based Tax System. The MF Support…
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Sr. Manager, Loyalty & Subscription
Panera Bread
Newton, MA
- $119,634 to $143,561 USD / year
Responsible for leading project management of new pilot programs and national roll-outs of loyalty-related campaigns and benefits, managing related cross-functional project meetings,…
Added 2 mins ago
Engineer Principal – Embedded Software
BAE Systems
Boulder, CO · Westminster, CO · Broomfield, CO
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per…
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Quality Leadership Development Program (QLDP)
BAE Systems
Endicott, NY
The Quality Leadership Development Program (QLDP) is a three-year rotational program designed to develop high potential, entry-level individuals into future leaders in Quality Engineering.…
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Engineer II – Embedded Software
BAE Systems
Broomfield, CO · Westminster, CO · Boulder, CO
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per…
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Automation Technician, Engineering
BAE Systems
North Charleston, SC · Dallas, TX · Phoenix, AZ · Pittsburgh, PA
We are seeking a highly skilled Engineering Technician to join the Case Officer team in support of the Automated Fuel Systems Program. This role integrates high-level technical subject…
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Senior Systems Engineer
KBR Wyle Services, LLC
Beavercreek, OH
KBR, Inc. is seeking a highly skilled and experienced System Engineering SME to support the Air Force’s Advanced Battle Management System (ABMS) Division. You will be responsible for…
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Community Manager [Part-Time]
ACC MANAGEMENT GROUP, INC.
Plymouth, WI
- Part-time
ACC Management Group is seeking an experienced Community Manager to oversee Hawthorne Woods in Kiel, WI. Candidates must have prior Affordable Housing experience, with Section 8 experience…
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Controls Engineer
BorgWarner Turbo Systems LLC
Arden, NC
Tuition Reimbursement Program after 18 months
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Customer Marketing Manager
McCormick & Company
HUNT VALLEY, MD
Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
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Associate Product Engineer
INDIANA MILLS & MANUFACTURING INC
Westfield, IN
Collaborate cross-functionally with Testing, Manufacturing, Quality, Purchasing, and Program Management teams to meet project time, cost, and performance goals and to gain exposure to…
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Vice President Client Onboarding Implementation Manager
JPMC page
Irvine, CA
…product implementations for our global clients. Leverage your project management expertise to create seamless onboarding experiences, build strong relationships, and drive innovation within…
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Financial Health Coach - Community & Business Development
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Strong project management skills supporting multiple initiatives at once

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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