Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Systems Engineer, Ground Maneuver
Anduril Industries
Costa Mesa, CA
…Chief Engineer and work day to day with the product and program…
Added just now
Personal Banker Associate II - Ft. Harrison Branch - Indianapolis IN
Fifth Third Bank, National Association
Indianapolis, IN
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added just now
Personal Banker II - Concord, Ohio
Fifth Third Bank, National Association
United States
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added just now
FT
Float CSR/Teller - Columbus South - Full Time
Fifth Third Bank, National Association
Columbus, OH
- Full-time
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable…
Added just now
FT
Float CSR/Teller - Southeast Michigan - Full Time
Fifth Third Bank, National Association
United States
- Full-time
GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable…
Added just now
FT
Lead CSR/Teller- Sylvania, OH- Full Time
Fifth Third Bank, National Association
Sylvania, OH
- Full-time
Partner with Financial Center Manager to gather and report monthly FCA requests.
Added just now
FT
Lead CSR/Teller- Wilmington, OH- Full Time
Fifth Third Bank, National Association
Wilmington, OH
- Full-time
Partner with Financial Center Manager to gather and report monthly FCA requests.
Added just now
FT
Lead CSR /Teller- Anderson FC- Cincinnati, OH- Full Time
Fifth Third Bank, National Association
Cincinnati, OH
- Full-time
…Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that…
Added just now
FT
Lead CSR/Teller - Mint Hill, NC- Full Time
Fifth Third Bank, National Association
Mint Hill, NC
- Full-time
Partner with Financial Center Manager to gather and report monthly FCA requests.
Added just now
Senior Relationship Manager - Healthcare
Fifth Third Bank, National Association
Orlando, FL
The Sr. Commercial Relationship Manager-Middle Market is a senior, expert relationship manager responsible for profitable business development and relationship management of the Bank’s…
Added just now
Personal Banker Associate I - North Port
Fifth Third Bank, National Association
North Port, FL
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added just now
Personal Banker Associate I
Fifth Third Bank, National Association
Sarasota, FL
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added just now
Retail Personal Banker Associate I
Fifth Third Bank, National Association
Babcock Ranch, FL
Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
Added just now
B
Senior Energetics Engineer
Battelle
West Jefferson, OH · WEST JEFFERSON, OH
- $128,800 to $183,600 USD / year
This position is expected to support the division manager and HERLA manager in setting and achieving group, division, and business line strategic goals, as well as business planning and…
Added 1 min ago
Resident Care Manager
Regency Redmond Rehabilitation and Nursing Center
Redmond, OR
…of Regency’s philosophy of empowering employees. We wish to partner with you to achieve the professional goals you set for yourself and will work with you to identify opportunities within…
Added 1 min ago
Resident Care Manager
Regency Hermiston Nursing and Rehabilitation Center
Hermiston, OR
As Resident Care Manager you will assist the Director of Nursing to plan, organize, develop, and direct the overall operation of the facility's nursing department in accordance with current…
Added 1 min ago
Supplier Quality Engineer II - Brooklyn Park, MN
MED Medtronic Inc
Brooklyn Park, MN
…performance, address quality issues, conduct supplier audits, and partner with Component Engineering and other quality teams to ensure purchased components meet applicable quality and…
Added 1 min ago
HC
Senior Quality Engineer
Hexcel Corporation
Kent, WA
- $77,968 to $146,321 USD / year
The Senior Quality Engineer is responsible for leading high-impact quality programs, managing complex cross-functional initiatives, and driving improvements that support operational…
Added 1 min ago
EHS Manager - Paper Manufacturing
Dart Container
Leola, PA
Dart Container is looking for an EHS Manager to lead our Environmental, Health & Safety efforts at our Leola, PA paper plate manufacturing facility!
Added 1 min ago
Talent Acquisition and Development Specialist
Form Services Inc
Lansdowne, MD
Periodic travel is required to attend job fairs, recruiting events, training programs, manager meetings, and other company-related activities.
Added 2 mins ago
CF
Middle Market Relationship Manager Northern California
Citizens Financial Group, Inc.
San Francisco, CA
- $170,000 to $270,000 USD / year
The Relationship Manager/Sr. Relationship Manager is the central contact person for clients; he/she quarterbacks the delivery and maintenance of a wide array of diverse bank products and…
Added 2 mins ago
Associate Dean for Student Life, TWU Dallas - Student Life Dallas
Texas Woman’s University
Dallas, TX
Dotted line: Provides dotted-line guidance to the Student Success Case Manager embedded in the Come to Believe College. This position reports directly to the Founding Dean, who directs…
Added 3 mins ago
TB
Chief Operating Officer
Tina's Burritos
Vernon, CA
- $300,000 to $350,000 USD / year
…chain, production planning, warehousing, and logistics. You will partner closely with Finance, Human Resources, and Food Safety/Quality to deliver the annual operating, financial, and…
Added 3 mins ago
SH
Household Manager and Family Assistant
Sage Haus
Brooklyn, NY
- $35 to $40 USD / hour
Job Title: Household Manager and Family Assistant
Added 3 mins ago
Residential Sales Trainee
RNA Rentokil North America
United States
Partner with Branch Manager to identify revenue streams with our current base and service specialist engagement Develop proposals for customers to resolve existing pest issues while also…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

Report this job