Jobs in the United States

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RN - Med Surg - Lakeside Women's Hospital PRN
INTEGRIS Health
OK
INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
Added just now
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RN - Circulator - Lakeside Women's Part-Time
INTEGRIS Health
OK
- Part-time
INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives.
Added 2 mins ago
Retail Assistant Store Manager - Front Operations
Goodwill Industries of Middle Tennessee
Franklin, TN
The Retail Assistant Store Manager – Front Operations is responsible for delivering consistently high-quality shopper experience by ensuring a clean, organized, well merchandised, and…
Added 2 mins ago
Lead Data Engineer
JPMC page
Irvine, CA
…and recovery risk (per provided job specifications). You will partner closely with cybersecurity, technology controls, engineers, and business stakeholders to deliver pragmatic solutions…
Added 2 mins ago
RF
Assistant Store Manager
Royal Farms
Yorktown, VA
- $42,000 to $55,000 USD / year
When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team, ensuring continuity of service, results, and culture. By focusing on both execution and…
Added 2 mins ago
RF
Assistant Store Manager
Royal Farms
Wallace, NC
- $42,000 to $55,000 USD / year
When acting on behalf of the Store Manager, the Assistant Store Manager leads the store team, ensuring continuity of service, results, and culture. By focusing on both execution and…
Added 2 mins ago
Manager, BCE Visual Strategy and Design
Charles Schwab Inc.
Lone Tree, CO
…graphics for a variety of assets, copy layout, and other asset development such as PowerPoint presentations, infographics, collateral, videos, and interactive and fillable PDFs for internal…
Added 3 mins ago
Director of Sponsorship Operations - ShopTalk
Hyve Group Ltd
United States
…all sorts of socials, inclusion workshops and professional development opportunities to get your teeth into. And then there are the benefits. From gym memberships to private medical care,…
Added 4 mins ago
Director of Revenue Cycle Management
Plum Dental Group
Plum Dental, RI
Lead the Revenue Cycle Department with a strategic and oversight role across billing, collections, coding, compliance, planning, analysis, and policy development
Added 4 mins ago
Senior Program Manager
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Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 4 mins ago
Clinical Pharmacy - Manager Medical Drug Utilization Management PC#146-5000
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Tulsa, OK
The Manager Medical Drug Utilization Management is a working pharmacist leader responsible for daily operations, clinical quality, staff performance, and operational compliance. The Manager…
Added 5 mins ago
T
Associate Manager Full-time
Tumi
Coral Gables, FL
- Full-time
…learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal…
Added 6 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
…operational excellence, continuous improvement, innovation, workforce development, and exceptional customer…
Added 6 mins ago
Accounts Payable Specialist
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Blue Ash, OH
Overall knowledge/partner of Element lab assigned and their vendors for AP related topics
Added 6 mins ago
TP
Assistant Maintenance Manager - Arrive North Shore
Trinity Property Consultants
Highwood, IL
- $30 to $32 USD / hour
As an Assistant Maintenance Manager, you’ll partner closely with the Maintenance Manager to maintain the physical integrity of the property, deliver excellent service to residents, and…
Added 6 mins ago
Consultant - VDL Semiconductor Office
Quest Global
Austin, TX
We are seeking a Senior Technical Program Manager (TPM) to lead strategic semiconductor design and silicon development programs for key US-based customers. This role serves as the primary…
Added 6 mins ago
HRA Account Manager
Gallagher
Bellevue, WA
Added 8 mins ago
Product Manager - Hospitality & Guest Experience SaaS
Uniguest
Remote, United States
…their guests. Uniguest is seeking an entrepreneurial Product Manager to own and evolve our Hub product for hotel and resort properties, turning customer insights into capabilities that…
Added 9 mins ago
Program and Operations Manager, Ethical and Applied AI Hub
Fordham University
NY
Serves as the Hub’s day-to-day point of contact for participants and partner organizations in pillar programming outside the CoLab structure, including workforce and credentialing partners…
Added 9 mins ago
Project Manager - Operations (Pharma)
Clinigen
Remote, United States
The Project Manager, Operations is responsible for the overall direction, coordination, implementation, execution, and completion of assigned client projects while ensuring consistency with…
Added 9 mins ago
P
Assistant Manager
Peachy
Oak Brook, IL
- $25 USD / hour
🍑 Peachy is Growing! We're Opening a Brand-New Studio in Oak Brook, IL! We're excited to bring Peachy to Oak Brook and are looking for an Assistant Studio Manager to join our newest studio!
Added 9 mins ago
IP
Bus Driver - IDEA Health Professions (Immediate Opening)
IDEA Public Schools
Austin, TX
- $25 to $28.75 USD / hour
…and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA…
Added 9 mins ago
Director of Farming Innovations
Rodale Institute
Kutztown, PA
…Research, Education, and the regional campuses together, and will partner with Marketing to tell the story of how Rodale tests, integrates, and scales new farming…
Added 9 mins ago
Member Engagement Representative, Titusville YMCA Family Center
YMCA of Central Florida
Titusville, FL
Partner with membership and program staff to connect members to YMCA offerings, promoting engagement across wellness, aquatics, youth, and community programs.
Added 10 mins ago
Human Resources Manager
New Flyer
Anniston, AL
Reporting to the HR Director, the Human Resources Manager is a trusted business partner responsible for leading the delivery of people strategies and HR services that support organizational…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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