Jobs in the United States

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MCPP: Administrative Assistant
KBR Services, LLC
Jacksonville, FL
Coordinate administrative activities between functional offices and keeps manager’s direct reports aware and informed of pertinent information needed for day-to-day operations.
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Document work performed, utilization, referrals, and all other information in the HP Enterprise- wide database (i.e., Smartbase), as directed by HP program Manager and/or Coordinator and…
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Document work performed, utilization, referrals, and all other information in the HP Enterprise- wide database (i.e., Smartbase), as directed by HP program Manager and/or Coordinator and…
Added 1 min ago
K
Lee Wrangler - PT Temporary Sales Associate
Kontoor
Edinburgh, IN
- $12 to $14 USD / hour
Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Added 1 min ago
Lee Wrangler- Seasonal Sales Associate
Kontoor
Williamsburg, IA
Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Added 1 min ago
SR
Registered Nurse (RN) | Full Time | Days - Ortho/Neuro
Singing River Health System Gulfport
Gulfport, MS
- Full-time
"New RN graduates and RNs in their first year of practice are required to participate in the Singing River Nurse Residency Program."
Added 2 mins ago
SJ
Library Assistant
St. Joe County Public Library
South Bend, IN
- $16.39 to $22.95 USD / hour
…materials. Under the direct supervision of the City Branch Assistant Manager, and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant…
Added 2 mins ago
Vice President Client Onboarding Implementation Manager
JPMC page
Irvine, CA
Develop and execute strategic plans for the onboarding program, aligning with the firm's objectives and leveraging data and technology to drive impact, while managing conflicts and…
Added 2 mins ago
Lead Data Engineer
JPMC page
Irvine, CA
…lineage, high-quality analytics, and scenario generation to model technology resiliency and recovery risk (per provided job specifications). You will partner closely with cybersecurity,…
Added 2 mins ago
Manager, BCE Visual Strategy and Design
Charles Schwab Inc.
Lone Tree, CO
Schwab Advisor Services, a division of Charles Schwab & Co., Inc. is the leading provider of custody, trading, technology and practice management to registered independent advisory firms…
Added 3 mins ago
Chief Financial Officer
Lakeshore College
Cleveland, WI
For additional information on our vast array of benefits, read through our benefits guide.
Added 4 mins ago
General Laborer
WM
Roebuck, SC
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
Added 4 mins ago
Senior Project Manager (Data Centers)
Suffolk
Houston, TX
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 4 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 5 mins ago
Economic Development Project Manager, Northern Region
State of Indiana
Portage, IN
Core industries to the State of Indiana such as aerospace and defense, manufacturing, life sciences, logistics, information technology, microelectronics, mobility
Added 6 mins ago
Engineer (Transmission Line)
AEP Service Corporation
Roanoke, VA
This role is responsible to the assigned manager for performing intermediate level engineering work activities and projects requiring the application of engineering knowledge in a safe,…
Added 7 mins ago
TD
Professional Engineer 1 (Civil/Transportation) NYHELPS
Transportation, Department of
Long Island City, NY
- $121,170 to $133,939 USD / year
…position will be within Design Squad Leader and/or Consultant Job Manager for highway/bridge rehabilitation and reconstruction projects. Under the general direction of higher-level staff…
Added 7 mins ago
TD
Professional Engineer 1 (Civil/Transportation) (NYHELPS)
Transportation, Department of
Long Island City, NY
- $121,270 to $133,939 USD / year
Under the supervision of higher-level staff, the incumbent of this position will provide support to Bridge Capital Program in Region 11 Structures Group.
Added 9 mins ago
Program and Operations Manager, Ethical and Applied AI Hub
Fordham University
NY
Reporting to the Executive Director, Ethical and Applied AI Hub, the Program and Operations Manager serves as the operational backbone of the Ethical and Applied AI Hub.
Added 9 mins ago
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Assistant Manager
Peachy
Oak Brook, IL
- $25 USD / hour
🍑 Peachy is Growing! We're Opening a Brand-New Studio in Oak Brook, IL! We're excited to bring Peachy to Oak Brook and are looking for an Assistant Studio Manager to join our newest studio!
Added 9 mins ago
NH
Communications Manager
Noble Hearts HR Consulting
Sacramento, CA
- $125,000 to $165,000 USD / year
NHHRC, in partnership with REJ Solutions, is seeking a Communications Manager to prepare, review, and approve communications engineering deliverables through design, construction, and…
Added 10 mins ago
Information System Security Officer
ENSCO, Inc.
Colorado Springs, CO
ENSCO, Inc. has an opportunity for a motivated Information System Security Officer (ISSO) in Colorado Springs, Colorado. The ISSO will support the Information System Security Manager (ISSM)…
Added 10 mins ago
Med/Surg Registered Nurse Graduate
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…adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you…
Added 10 mins ago
Supply Chain Project Manager (B4)
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Ensures that all phases of project, program and/or process development are documented and that information required in other functional areas is reported, disseminated, or transferred, as…
Added 10 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
BS/MS Information Technology or similar degree or equivalent experience

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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