Jobs in the United States

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Branch Manager
B10 Wells Fargo Bank, N. A.
BOCA RATON, FL · DELRAY BEACH, FL
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 1 min ago
Manager, Culture & Capability
anglogold
Greenwood Village, CO
The Manager, Culture & Capability manages the planning, design, development, and delivery of diverse and contemporary culture, capability, learning and IDE programs across the Region.…
Added 2 mins ago
Project Manager, Medical Affairs
Acrotech Biopharma Inc
East Windsor, NJ
The Project Manager (PM) is part of the Medical Affairs team based in East Windsor, NJ, residing in Acrotech’s home office headquarters and reporting to the Head of Medical Affairs. The PM…
Added 3 mins ago
Supplier Quality Engineer II - Brooklyn Park, MN
MED Medtronic Inc
Brooklyn Park, MN
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work…
Added 5 mins ago
Residential Sales Trainee
RNA Rentokil North America
United States
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted…
Added 8 mins ago
Sr. Human Resources Manager
Kimpton Palladian Hotel
Seattle, WA
…company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin…
Added 8 mins ago
Sales Manager - New Home Sales
Sekisui House U.S.
Corona, CA
…brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to…
Added 9 mins ago
Director of Forecast & Production Control
Airbus Helicopters, Inc.
Grand Prairie, TX
Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Added 9 mins ago
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Senior GTM Systems Analyst
Sprout General Referrals
Remote, United States
- $90,400 to $113,000 USD / year
In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. Just as importantly, we believe in the power of…
Added 10 mins ago
Project Manager, Commercialization
Sol de Janeiro
NY
The Project Manager, Commercialization independently manages a portfolio of product initiatives from project kickoff through Commercialization Readiness. This role converts business…
Added 11 mins ago
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Project Manager
Actalent
WASHINGTON, DC
- $140,000 to $160,000 USD / year
Partner with senior leadership, including the VP and senior Project Manager, to develop project strategies and contribute to overall business growth.
Added 11 mins ago
Renewals Specialist - Splunk (Remote)
Cisco Systems, Inc.
Remote, United States
This role engages early and frequently with customers and partners, together with the Renewals Manager, to help solve technology challenges, address competitive risks, evaluate multiple…
Added 11 mins ago
ABDG Regional Sales Manager - AAG South
Ameriprise Financial Services, LLC.
Remote, United States
…are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our…
Added 13 mins ago
Technology Product Manager (Platform/Infrastructure)
Viking Global Investors
CT · NY · Stamford, CT
Founded in 1999, Viking Global Investors (“Viking”) is a global investment firm with a long-term, fundamental, research-intensive approach to investing. Viking manages more than $54 billion…
Added 16 mins ago
Lead Data Engineer
JPMC page
Irvine, CA
…and recovery risk (per provided job specifications). You will partner closely with cybersecurity, technology controls, engineers, and business stakeholders to deliver pragmatic solutions…
Added 18 mins ago
Import Customer Service Representative
MSC Mediterranean Shipping Company SA
Charleston
MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC…
Added 19 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 19 mins ago
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Associate Manager Full-time
Tumi
Coral Gables, FL
- Full-time
Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which…
Added 21 mins ago
Consultant - VDL Semiconductor Office
Quest Global
Austin, TX
We are seeking a Senior Technical Program Manager (TPM) to lead strategic semiconductor design and silicon development programs for key US-based customers. This role serves as the primary…
Added 23 mins ago
Project Manager - Operations (Pharma)
Clinigen
Remote, United States
Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment…
Added 25 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
…and experienced entrepreneurial team, RayzeBio aims to be the global leader in…
Added 26 mins ago
Manager Customer Experience
Nexeo Plastics
The Woodlands, TX
The Customer Experience Manager serves as a trusted partner to the Senior Manager Customer Experience Manager by proactively communicating risks, opportunities, employee concerns, and…
Added 26 mins ago
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Business Management
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ · NY
- $136,000 to $177,000 USD / year
The Business Manager is responsible for planning, tracking, forecasting, governance, and executive reporting for technology investments across “run” and “grow” initiatives. This role…
Added 26 mins ago
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Senior Project Manager - Nuclear Power Generation
AECOM
Pittsburgh, PA
- $150,000 to $185,000 USD / year
…to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and…
Added 26 mins ago
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Resident Engineer
AECOM
New York, NY
- $190,000 to $210,000 USD / year
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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