Jobs in the United States

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Added 1 min ago
Engineering Technician
Tindall Corporation
Spartanburg, SC
Associate's degree in engineering, Engineering Technology, Engineering Design, or a related field with a structural emphasis preferred.
Added 2 mins ago
Associate Product Engineer
INDIANA MILLS & MANUFACTURING INC
Westfield, IN
The Associate Product Engineer is an entry-level role supporting the design, development, validation, and launch of transportation safety products and systems. This role focuses on building…
Added 3 mins ago
RH
Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $20.57 to $39.38 USD / hour
These positions will support the clinical services in the veterinary teaching hospital treating patients and educating students. Selected candidates will be able to:
Added 4 mins ago
PD
Full Time OSA Senior Prototype Mechanics (443)
Performance Driven Workforce
Warren, MI
- $25 to $35 USD / hour
- Full-time
Performance Driven Workforce (PDW) is now hiring Full Time OSA Senior Prototype Mechanic to support an automotive Tier 1 supplier in a prototype development and vehicle testing environment…
Added 4 mins ago
PD
Full Time OSA Senior Prototype Mechanics (432)
Performance Driven Workforce
Orlando, FL
- $25 to $35 USD / hour
- Full-time
Performance Driven Workforce (PDW) is now hiring Full Time OSA Senior Prototype Mechanic to support an automotive Tier 1 supplier in a prototype development and vehicle testing environment…
Added 8 mins ago
Supplier Quality Specialist
Diamond Mowers, LLC
Sioux Falls, SD
Partner with Purchasing, Engineering, Operations, and suppliers to contain defects, determine root cause, implement corrective action, and verify recurrence is prevented.
Added 9 mins ago
Operations Shift Supervisor - Can Fill
Silver King Beverage Company
Salt Lake City, UT
Associate degree in Business, engineering, or related field with at least 3 - 5 years of experience in a supervisory role or equivalent combination of education and experience in food…
Added 9 mins ago
UG
Data Engineering Specialist
UnitedHealth Group
United States
- $20 to $36 USD / hour
We are seeking a motivated and detail-oriented Data Engineering Specialist to join our team. In this role, you will play a key part in assisting with the remediation of technical incidents…
Added 9 mins ago
ZS
IT/OT Security Intern
Zoetis Services LLC
United States
- $16 USD / hour
The IT/OT Security Intern will support the global Operational Technology (OT) Security program by helping assess cybersecurity risks, strengthen security governance, analyze security data…
Added 12 mins ago
A
Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote…
Added 12 mins ago
A
Safety, Health & Environment Site Officer II
AECOM
Bloomfield, NJ
- $120,000 to $150,000 USD / year
…and Environmental Health and Safety Plan (EHASP) as well as support the CM in preparation of Job Hazard Analyses (JHAs) in accordance with BEDC’s…
Added 12 mins ago
Lead AI Engineer - NBA
Humana
Jefferson City, MO
The Lead AI Engineer owns the design and delivery of the NBA platform's agentic AI capabilities. This is a hands-on engineering role first - you are expected to be a significant individual…
Added 14 mins ago
Admin Svcs Partner II
General Dynamics Ordnance & Tactical Systems
Hampton, AR
General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around…
Added 14 mins ago
Merchandise Shipping/Receiving Associate
Resideo
St Louis, MO
…broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations,…
Added 14 mins ago
Associate Project Manager, Project Leader, Project Manager
PPL Corporation
Montoursville, PA · Bloomsburg, PA · Scranton, PA
The Associate Project Manager position is the single point of accountability for small to routine medium projects supporting capital and maintenance projects (Transmission, Distribution and…
Added 15 mins ago
Summer 2027 AI Design Intern for Facility Design
The Haskell Company
Jacksonville, FL
Added 20 mins ago
Physics & Engineering Lab Assistant
BCCC Bucks County Community College
Newtown, PA
Bucks County Community College is seeking a Physics & Engineering Laboratory Assistant to support the Engineering and Physics Area within the STEM Department.
Added 20 mins ago
Junior Service Desk Technician
CI Azumano
Virginia Beach, VA
Bachelor's degree in computer science or engineering. Candidates with high school diploma, associate degree with technical certifications (Microsoft, CompTIA, Security+) will be considered.
Added 23 mins ago
Associate Director for Course Support Services
University of North Carolina at Charlotte
NC
The Associate Director for Course Support Services provides strategic leadership, administrative oversight, and vision for all course-based learning assistance programs within the…
Added 23 mins ago
CO
Crew Supervisor- Sewer Field Operations
City of Titusville
Titusville, FL
- $21.73 to $35.86 USD / hour
…experience including Public Works operations. Possession of an associate or bachelor’s degree in business administration, computer science, engineering, public administration or a closely…
Added 24 mins ago
ES
Chemical Scale Up Tech
Element Solutions Inc
Piscataway, NJ
- $28.9 to $37.36 USD / hour
We're looking for a hands-on, detail-oriented Chemical Scale Up Technican to support production and testing in our Nano Scale-Up Laboratory. This role suits someone who thrives in a…
Added 26 mins ago
Director, Cross Segment Platform Engineering
Humana Inc.
Louisville, KY · Frisco, TX · Dallas, TX
The Director, Cross-Segment Platform Engineering provides strategic, engineering, and delivery leadership for enterprise platforms that enable critical business capabilities across multiple…
Added 26 mins ago
AU
Solutions Architect
Allied Universal
Wilmington, MA
- $80,000 to $90,000 USD / year
High school diploma required; Associate's or Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field preferred; equivalent experience may be considered
Added 29 mins ago
Supervisor, Utilities Operations (NIGHTS)
Clayton
Associate’s degree in engineering or related field of study from an accredited university preferred
Added 31 mins ago
A
Laboratory Technician
Actalent
Johnston, IA
- $20 USD / hour
Support a variety of laboratory and data management activities within the Global Genotyping team based on business needs and workflow priorities.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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