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University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Reporting to the Associate Dean for Collection Strategy, this position supervises the Serial and e-Resource Management, a unit of four, and coordinates closely with the Head of Monograph…
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Supervisor, Utilities Operations (NIGHTS)
Novo Nordisk
Clayton, NC
Manage team, to include interviewing/hiring talent, providing coaching, mentoring, career development guidance & performance management addressing performance/behavioral & related…
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Retail Assistant Manager (Assistant Brand Experience Leader)-TUTWILER FARMS
Bath & Body Works
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401k with company match and Associate Stock Purchase program with discount.
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Restaurant Cook
BBL Hospitality
Rensselaer, NY
- $17 to $18 USD / hour
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Intensive Community Manager, Complex Care (RN)
ChenMed
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Provides home visits to perform field nursing interventions, assess patient, and the development of care plan to identify the goals, barriers, and interventions that will be addressing…
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M
Retail Sales Associate, Wheaton Plaza - Full Time
Macy's
Wheaton, MD
- Full-time
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using…
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Retail Merchandising Support Associate, Wheaton Plaza - Part Time
Macy's
Wheaton, MD
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
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Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown - Full Time
Macy's
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- Full-time
…selling, genuine hospitality, and active use of our clientele…
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Retail Sales Associate, Boston - Downtown - Full Time
Macy's
Boston, MA
- Full-time
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using…
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Retail Commission Sales Associate, Southcenter - Full Time
Macy's
Tukwila, WA
- Full-time
As a Retail Sales Associate, also known as a Sales General Utility colleague, you are an integral part of bringing the Macy’s magic, and the Macy’s shopper is your highest priority. Your…
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Retail Sales Associate, Boston - Downtown - Part Time
Macy's
Boston, MA
- Part-time
They always Finish Strong - sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using…
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Retail Commission Sales Associate, Queens Center - Full Time
Macy's
Elmhurst, NY
- Full-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 2 mins ago
Corporate Closing Trainer
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Indian Land, SC
…experience, as well as supporting continuing education and development for existing…
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Licensed Physical Therapist Assistant (PTA)
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Education: Associate’s degree in Physical Therapist Assisting from an accredited program.
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Certified Occupational Therapist Assistant
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- $30 to $35 USD / hour
Education: Associate’s degree in Occupational Therapy Assistant program from an accredited school.
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Pro Services Manager
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Roswell, GA
Develop pricing and business development strategies in collaboration with and under the direction of company and/or location management
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Associate Product Engineer
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The Associate Product Engineer is an entry-level role supporting the design, development, validation, and launch of transportation safety products and systems. This role focuses on building…
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U.S. Private Bank - AWM Program Analyst
JPMC page
Miami, FL
As a Program Banker Analyst in the U.S. Private Bank, you will work on an integrated team with our bankers, global investment specialists, capital advisors, and trust and estate experts to…
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DIRECT SUPPORT PROFESSIONAL
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- $17.5 USD / hour
At Resources for Human Development, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We are seeking compassionate, dependable…
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Patient Access Associate
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Inova Alexandria Hospital - Oakville ED is looking for a dedicated Patient Access Associate to join the team. This role will be Part-time, Saturday and Sunday 3pm - 11:30pm.
Added 4 mins ago
Patient Access Specialist
Inova
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Inova Alexandria Hospital - Outpatient is looking for a dedicated Patient Access Associate to join the team. This role will be Full-Time, 10:00AM - 6:30PM.
Added 4 mins ago
Patient Access Associate
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Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be Full-time, Monday-Friday with every other weekend, shift 11:00 pm to 7:30…
Added 4 mins ago
Patient Access Associate
Inova
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Inova Alexandria Hospital is looking for a dedicated Patient Access Associate to join the team. This role will be Full-Time, 7:00 am - 3:30pm, every other weekend.
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Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
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Our top priorities are the development of an institution delivering excellent client and patient care in addition to training graduates who are competent, confident, and ready for practice…
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Parents as Teachers Educator
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A two-year associate degree or two-year certificate program in Early Childhood Education, Child Development, or Nursing and demonstrated ability in working with young children and their…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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