Jobs in the United States

25+ jobs

Save this search

Added just now
CLIENT SUPPORT ASSISTANT II
Care Resource
Ft. Lauderdale, FL
The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery…
Added just now
MCPP: Administrative Assistant
KBR Services, LLC
Jacksonville, FL
The Marine Corps Prepositioning Program (MCPP) is based in Jacksonville, Florida. We provide maintenance and logistic services to the U.S. Marine Corps (USMC) in support of this program.…
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Support research conducted under supervision of the HP program Manager and/or Coordinator.
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Support research conducted under supervision of the HP program Manager and/or Coordinator.
Added just now
Car Wash Assistant Manager 1
Circle K
Loves Park, IL
Support the Site Manager during monthly team meetings.
Added just now
AM
Community Manager [Part-Time]
ACC MANAGEMENT GROUP, INC.
Plymouth, WI
- Part-time
ACC Management Group is seeking an experienced Community Manager to oversee Hawthorne Woods in Kiel, WI. Candidates must have prior Affordable Housing experience, with Section 8 experience…
Added just now
WF
Meat Clerk
WinCo Foods
Wenatchee, WA
- $17.38 to $22.33 USD / hour
…Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our…
Added 1 min ago
K
Lee Wrangler - PT Temporary Sales Associate
Kontoor
Edinburgh, IN
- $12 to $14 USD / hour
The Part Time Sales Associate is responsible for supporting sales performance, delivering exceptional customer experience, and executing day-to-day store operations. The Sales Associate…
Added 1 min ago
Lee Wrangler- Seasonal Sales Associate
Kontoor
Williamsburg, IA
…work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources…
Added 1 min ago
Customer Marketing Manager
McCormick & Company
HUNT VALLEY, MD
We are looking to hire a Customer Marketing Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.
Added 1 min ago
Production Supervisor, Military Coatings - 2nd shift
Sierracin/Sylmar Corporation
United States
This is a 2nd shift position, 1:00pm - 9:30pm Monday - Friday, with occasional Saturdays as needed. You will report to the Production Manager.
Added 2 mins ago
Store Floor Lead (Sur La Table)
CSC Generation
King of Prussia, PA
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 2 mins ago
Seasonal Chef Instructor (Sur La Table)
CSC Generation
King of Prussia, PA
With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 3 mins ago
Chief Financial Officer
Lakeshore College
Cleveland, WI
…payroll, employee records, and other employer related needs to support the college and employees. Provide an exceptional customer service experience to both internal and external customers…
Added 4 mins ago
General Laborer
WM
Roebuck, SC
Performs shredding operations in support of Shred-it’s off-site shredding program
Added 4 mins ago
Import Customer Service Representative
MSC Mediterranean Shipping Company SA
Charleston
…Maintains productivity and service standards as established by the Manager and the…
Added 4 mins ago
Wireless Sales Manager - Clovis, NM
at Acosta
Santa Fe, NM · Clovis, NM
…3,000 Wireless Sales Pros. We are currently seeking a Sales Manager to join our Wireless…
Added 4 mins ago
Senior Project Manager (Data Centers)
Suffolk
Houston, TX
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 4 mins ago
Senior Program Manager
General Dynamics Mission Systems, Inc
Scottsdale, AZ
General Dynamics Mission Systems has an immediate opening for a Senior Program Manager, within the Space Systems Business Area and Assured PNT & Communications business segment. The Senior…
Added 4 mins ago
Supv Sterile Processing
Beacon Health System
South Bend, IN
Addressing any team member issues relating to job performance and behavior of team members on assigned shift with support from CSP Manager.
Added 5 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
…is responsible for ensuring safe, reliable, efficient, and customer-focused operation of all campus facilities through effective management of building systems, infrastructure, facilities…
Added 6 mins ago
Consultant - VDL Semiconductor Office
Quest Global
Austin, TX
We are seeking a Senior Technical Program Manager (TPM) to lead strategic semiconductor design and silicon development programs for key US-based customers. This role serves as the primary…
Added 6 mins ago
CR
Leasing Specialist / Agent
Conifer Realty LLC
Camden, NJ
- $18 to $22 USD / hour
Under direction of the Community Manager, the Leasing Specialist is responsible for assisting in all operations of the leasing office. The Leasing Specialist should work to minimize…
Added 6 mins ago
NG
Receiving Assistant
Natural Grocers
Temple, TX
- $16 USD / hour
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.
Added 6 mins ago
NG
Vitamin Manager
Natural Grocers
Dubuque, IA
- $20 USD / hour
Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

Apply About employer

More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

Report this job