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CLIENT SUPPORT ASSISTANT II
Care Resource
Ft. Lauderdale, FL
…support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support,…
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist the HP Program Manager and/or Coordinator in developing and maintaining practice guidelines to ensure consistency of service across all Human Performance Training Centers (HPTCs).
Added just now
Special Operations Cognitive Performance Specialist (National Capital Region)
KBR Wyle Services, LLC
United States
Assist the HP Program Manager and/or Coordinator in developing and maintaining practice guidelines to ensure consistency of service across all Human Performance Training Centers (HPTCs).
Added just now
Assistant Manager
Circle K
Anchorage, AK
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Food Prep
Circle K
Greene, ME
Complies with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced…
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Store Assistant Manager
Circle K
Kennewick, WA
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Team Member
Circle K
Middlefield, OH
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
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Store Assistant Manager
Circle K
Mansfield, OH
You will assist the Store Manager with oversight of the Stationstore operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, bookkeeping and…
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Internal MIT 5718
Circle K
Moraine, OH
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
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Internal MIT
Circle K
Moraine, OH
Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
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Car Wash Assistant Manager 1
Circle K
Loves Park, IL
Function as the manager in charge when Site Manager is unavailable.
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Store Manager
Circle K
Cross Roads, TX
…of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
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AM
Community Manager [Part-Time]
ACC MANAGEMENT GROUP, INC.
Plymouth, WI
- Part-time
ACC Management Group is seeking an experienced Community Manager to oversee Hawthorne Woods in Kiel, WI. Candidates must have prior Affordable Housing experience, with Section 8 experience…
Added just now
WF
Meat Clerk
WinCo Foods
Wenatchee, WA
- $17.38 to $22.33 USD / hour
Ensure meat is wrapped, weighed, and priced properly. Operate wrapping machine. Provide customer service and ensures product quality and selection. Maintain cleanliness of department and…
Added 1 min ago
K
Lee Wrangler - PT Temporary Sales Associate
Kontoor
Edinburgh, IN
- $12 to $14 USD / hour
Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Added 1 min ago
Lee Wrangler- Seasonal Sales Associate
Kontoor
Williamsburg, IA
Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
Added 1 min ago
SR
Registered Nurse (RN) | Full Time | Days - Ortho/Neuro
Singing River Health System Gulfport
Gulfport, MS
- Full-time
Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office…
Added 1 min ago
Distribution Center Warehouse Associate - Outbound 2:30pm - 11:00pm
Border States
Fargo, ND
Assists with other duties/projects as assigned by supervisor/manager.
Added 1 min ago
Distribution Center Warehouse Associate - Outbound 2:30pm - 11:00pm
Border States
Fargo, ND
Assists with other duties/projects as assigned by supervisor/manager.
Added 1 min ago
Customer Marketing Manager
McCormick & Company
HUNT VALLEY, MD
We are looking to hire a Customer Marketing Manager immediately in a Hybrid (50/50) capacity at our Global Headquarters in Hunt Valley, Maryland.
Added 2 mins ago
SJ
Library Assistant
St. Joe County Public Library
South Bend, IN
- $16.39 to $22.95 USD / hour
Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the City Branch Assistant Manager, and with…
Added 2 mins ago
Pro Services Manager
Floor and Decor Outlets of America, Inc.
Roswell, GA
…with the Chief Executive Merchant and Regional Pro Services Manager. Review pertinent Pro customer satisfaction results to understand customers' perspectives, and use the information to…
Added 2 mins ago
Store Floor Lead (Sur La Table)
CSC Generation
King of Prussia, PA
…leadership role, the Store Floor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, Store Floor…
Added 2 mins ago
Seasonal Chef Instructor (Sur La Table)
CSC Generation
King of Prussia, PA
Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales. Performance is measured by key KPIs such as second-class…
Added 2 mins ago
MH
Assistant General Manager
Mammoth Holdings LLC
Evansville, IN
- $20 to $22 USD / hour
As an Assistant Manager on our team, you'll play a key role in leading our car wash to success, ensuring every vehicle that passes through is treated with the highest level of care. This…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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