Jobs in the United States

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Added 3 mins ago
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Diesel Technician (Ag / Heavy Equipment)
GPAC
Stanley, ND
- $27.5 to $38.5 USD / hour
Diagnose and repair engines, powertrains, hydraulics, electrical, and electronic systems on tractors, combines, sprayers, construction, and other heavy equipment
Added 3 mins ago
Senior Resident Engineer
The Port Authority of NY & NJ
Newark, NJ
Reporting to the Engineer of Construction (EOC), with support to the Chief and Deputy Chief of Construction, the Senior Resident Engineer will be responsible for the day-to-day management…
Added 4 mins ago
Maintenance Supervisor
Brighthaven
Kirkland, WA
…homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the…
Added 4 mins ago
Maintenance Supervisor
Avanath
Kirkland, WA
…homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the…
Added 5 mins ago
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Asset Manager - Public Works
Charleston County Government
North Charleston, SC
- $85,508 to $111,987 USD / year
…motivated and qualified professional to lead our Asset Management Program. This leadership role provides an exciting opportunity to oversee the planning, analysis, and management of…
Added 7 mins ago
Intern III
Spicer Group Inc.
East Lansing, MI
…assist with basic tasks that support the planning, design, and construction of transportation infrastructure at your level of experience. This hands-on opportunity provides exposure to…
Added 11 mins ago
AVP, Underwriting Manager - Construction General Liability, Remote
Crum & Forster
Remote, United States
As an experienced Construction General Liability underwriter and manager, you will be responsible for leading a dedicated team of East coast underwriters along with the review and analysis…
Added 11 mins ago
Sales Manager - New Home Sales
Sekisui House U.S.
Corona, CA
…processes, and collaborates with cross-functional partners including construction, marketing, and design. This position is responsible for driving consistent sales practices, coaching team…
Added 11 mins ago
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Construction Engineer
Hampton, Lenzini and Renwick, Inc.
Elgin, IL
- $95,000 to $120,000 USD / year
This Construction Engineer position earns a competitive salary, depending on experience. We also offer health insurance (PPO and HSA), a dental allowance, an employer health savings account…
Added 12 mins ago
Project Manager, Aviation
Leo A Daly LLC
Atlanta, GA
The Project Manager role is responsible for planning, executing, and finalizing projects according to deadlines and budget by coordinating resources, defining objectives, and overseeing…
Added 12 mins ago
Project Manager, Aviation
Leo A Daly LLC
Miami, FL
The Project Manager role is responsible for planning, executing, and finalizing projects according to deadlines and budget by coordinating resources, defining objectives, and overseeing…
Added 12 mins ago
Project Manager, Aviation
Leo A Daly LLC
Los Angeles, CA
The Project Manager role is responsible for planning, executing, and finalizing projects according to deadlines and budget by coordinating resources, defining objectives, and overseeing…
Added 14 mins ago
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Assistant Project Manager
Actalent
Fort Worth, TX
- $36 to $47 USD / hour
Assistant Project Manager - Onsite in Haskell, TX (Per Diem)
Added 14 mins ago
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Project Manager
Actalent
WASHINGTON, DC
- $140,000 to $160,000 USD / year
Job Title: General Contracting Project Manager (Interiors Construction)Job DescriptionWe are seeking an experienced General Contracting Project Manager to lead interior construction…
Added 14 mins ago
Assistant Project Manager
Actalent
Falls Church, VA
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager supports the successful delivery of new construction and interior renovation projects, including embassies,…
Added 14 mins ago
Project Manager
Actalent
Falls Church, VA
Job Title: Project ManagerJob DescriptionThis Project Manager role focuses on overseeing new construction and interior renovation projects, including embassies, multifamily, commercial…
Added 14 mins ago
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MEP Project Manager
Actalent
Minneapolis, MN
- $67 to $86 USD / hour
Job Title: MEP Project ManagerJob DescriptionThe MEP Project Manager will lead Mechanical, Electrical, and Plumbing (MEP) activities from preconstruction through commissioning and closeout.…
Added 14 mins ago
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Construction Manager
Actalent
Decatur, IL
- $40 to $57 USD / hour
Job DescriptionThe Site Construction Manager serves as the Project Managers primary on-site field representative, providing full-time oversight of solar and related infrastructure…
Added 14 mins ago
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Construction Manager
Actalent
Illiopolis, IL
- $40 to $57 USD / hour
Job DescriptionThe Site Construction Manager serves as the Project Managers primary on-site field representative, providing full-time oversight of solar and related infrastructure…
Added 15 mins ago
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Civil Project Manager
Actalent
Dallas, TX
- $40 to $43.25 USD / hour
Construction materials testing (soil, concrete, asphalt)
Added 15 mins ago
Project Manager
Actalent
Fort Worth, TX
Lead mechanical and MEP construction projects from preconstruction through closeout in commercial, mission critical, and data center environments. Responsible for planning, scheduling,…
Added 15 mins ago
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Project Coordinator
Tarian
Buffalo, NY
- $32 to $37 USD / hour
This is a project-support position, not a Project Manager position. The Project Coordinator works primarily behind the scenes to assist with project execution. The Project Manager remains…
Added 15 mins ago
MC
Field Service Technician - Milton Rents
Milton CAT
Ithaca, NY
- $27.5 to $37.5 USD / hour
…Technician to perform repairs and preventive maintenance on construction rental equipment within Ithaca NY and the surrounding areas. Experienced technicians will inspect, diagnose, repair,…
Added 16 mins ago
Staff Electrical Engineer - Water/Wastewater - Phoenix, AZ
Black & Veatch Family of Companies
Phoenix, AZ
…and our expertise in engineering, procurement, consulting and construction, together we are building a world of…
Added 18 mins ago
Distribution Center Warehouse Associate - Outbound 2:30pm - 11:00pm
Border States
Fargo, ND
Assists with other duties/projects as assigned by supervisor/manager.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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