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Personal Banker Associate II - Ft. Harrison Branch - Indianapolis IN
Fifth Third Bank, National Association
Indianapolis, IN
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker II - Concord, Ohio
Fifth Third Bank, National Association
United States
…Banker II after completing a 9 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I - North Port
Fifth Third Bank, National Association
North Port, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Personal Banker Associate I
Fifth Third Bank, National Association
Sarasota, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Retail Personal Banker Associate I
Fifth Third Bank, National Association
Babcock Ranch, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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Part Sales Manager – Part Time
AutoZone
Harrisburg, NC
- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
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Part Sales Manager – Full Time
AutoZone
Waynesboro, PA
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
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Part Sales Manager – Full Time
AutoZone
Philadelphia, PA
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
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Resident Care Manager
Regency Hermiston Nursing and Rehabilitation Center
Hermiston, OR
As Resident Care Manager you will assist the Director of Nursing to plan, organize, develop, and direct the overall operation of the facility's nursing department in accordance with current…
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Part Sales Manager – Full Time
AutoZone
Willow Grove, PA
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added just now
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Part Sales Manager – Part Time
AutoZone
Gonzales, TX
- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
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Part Sales Manager – Full Time
AutoZone
Largo, FL · Indian Rocks Beach, FL
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Chandler, TX
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
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Part Sales Manager – Full Time
AutoZone
Mentor, OH
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
C
House Manager- (Leafydale) & (Howard) Tues-Sat 8a-4p or Sun-Thurs
Chimes
Pikesville, MD
- $52,000 USD / year
Provides weekly checks of all service and medication books; reports errors/omissions promptly to the Division Manager and completes audit forms as required.
Added 1 min ago
SO
Community Behavioral Health Clinician Supervisor (CYFD/CBHS #33008))
State of New Mexico
NM
- $36.43 to $54.65 USD / hour
The Community Behavioral Health Clinician (CBHC) Supervisor position will report directly to the CBHC Regional Manager. This position can be housed in Clovis or within the assigned region.…
Added 1 min ago
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Part Sales Manager – Part Time
AutoZone
New Braunfels, TX
- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Gatesville, TX
- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
New Braunfels, TX
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
A
Part Sales Manager – Full Time
AutoZone
Tampa, FL
- Full-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 1 min ago
A
Part Sales Manager – Part Time
AutoZone
Wixom, MI
- Part-time
As a Parts Sales Manager, where you'll play a key role in driving sales performance, fostering a high-performing team, and ensuring an exceptional WOW! Customer Service experience. Join a…
Added 2 mins ago
MED TECH PRN!!!!!!
Morada North Richland Hills
North Richland Hills, TX
Morada Senior Living is hiring Care/Medication Technicians for our community __________________________________________.
Added 2 mins ago
Associate Dean for Student Life, TWU Dallas - Student Life Dallas
Texas Woman’s University
Dallas, TX
…assistance, emergency aid referrals, and access to mental health and community services; works with responsible offices to resolve service gaps and barriers to student…
Added 2 mins ago
TP
Property Manager
THE PROPERTY MANAGEMENT COMPANY INC
Mount Pleasant, WI
- $58,050 to $96,750 USD / year
As a Property Manager at The PMC, you will provide leadership and management to other on-site Teammates, and you will be personally responsible for achieving excellence in all aspects of…
Added 3 mins ago
Community Manager
S L Nusbaum Realty Co
Charlotte, NC
Community Manager opening at our Rail South community located in Charlotte, NC.

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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