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Added 2 mins ago
Associate Director, Americas Retail Experience & VM
Sol de Janeiro
NY
This is a hands-on leadership role. You’ll partner closely with Global Retail Experience, Americas business partners, Project Management, and External Vendors to ensure every execution…
Added 3 mins ago
NI
Evening/Weekend Facilities Operation Specialist (64) Extended
Northern Illinois University
IL
- $21.8 to $23.08 USD / hour
Participates in the development of guidelines, procedures, and policies
Added 3 mins ago
Branch Banking Management Military Apprentice (SAFE) Delaware County, PA
B10 Wells Fargo Bank, N. A.
MEDIA, PA · GLENOLDEN, PA · FOLSOM, PA · NEWTOWN SQUARE, PA · SPRINGFIELD, PA · BROOKHAVEN, PA
Apprentices within the U.S. Department of Labor accredited Apprenticeship program perform a variety of structured duties, including a combination of (however, not limited to) on-the-job…
Added 4 mins ago
Senior Administrative Associate, School of Health and Human Sciences
The University of Texas at Austin
United States
The department of Human Development and Family Sciences is seeking a Senior Administrative Associate to provide high-level administrative support to the faculty, students, and staff of the…
Added 4 mins ago
University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Reporting to the Associate Dean for Collection Strategy, this position supervises the Serial and e-Resource Management, a unit of four, and coordinates closely with the Head of Monograph…
Added 5 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-TUTWILER FARMS
Bath & Body Works
Trussville, AL
401k with company match and Associate Stock Purchase program with discount.
Added 5 mins ago
M
Retail Sales Associate, Wheaton Plaza - Full Time
Macy's
Wheaton, MD
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 5 mins ago
M
Retail Merchandising Support Associate, Wheaton Plaza - Part Time
Macy's
Wheaton, MD
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 5 mins ago
M
Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown - Full Time
Macy's
Washington, DC
- Full-time
…selling, genuine hospitality, and active use of our clientele…
Added 5 mins ago
M
Retail Sales Associate, Boston - Downtown - Full Time
Macy's
Boston, MA
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 5 mins ago
M
Retail Sales Associate, Boston - Downtown - Part Time
Macy's
Boston, MA
- Part-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 5 mins ago
M
Retail Commission Sales Associate, Queens Center - Full Time
Macy's
Elmhurst, NY
- Full-time
…paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 7 mins ago
Corporate Closing Trainer
Movement Mortgage, LLC
Indian Land, SC
The role interacts with employees, leaders, and internal business partners to support consistent closing practices and effective employee development while providing exceptional internal…
Added 8 mins ago
Pro Services Manager
Floor and Decor Outlets of America, Inc.
Roswell, GA
This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales…
Added 8 mins ago
AS
DIRECT SUPPORT PROFESSIONAL
Apis Services Inc
Ambler, PA
- $17.5 USD / hour
At Resources for Human Development, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life. We are seeking compassionate, dependable…
Added 9 mins ago
RH
Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $20.57 to $39.38 USD / hour
Our top priorities are the development of an institution delivering excellent client and patient care in addition to training graduates who are competent, confident, and ready for practice…
Added 10 mins ago
Senior Project Manager (Data Centers)
Suffolk
Houston, TX
Provide leadership with the Superintendent to produce a clear, thorough, and accurate baseline Contract Schedule which rarely requires changes to the original logic
Added 11 mins ago
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Associate Manager Full-time
Tumi
Coral Gables, FL
- Full-time
Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which…
Added 12 mins ago
Senior Associate - Risk Advisory
Elliott Davis Advisory, LLC
Greenville, SC · Charleston, SC · Nashville, TN · Charlotte, NC · Raleigh, NC
…assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA…
Added 16 mins ago
Dean of Academic Affairs-$5,000 Sign-On Bonus or Relocation Assistance Available
Southeastern College
North Charleston, SC
Campus level Department Chairs/Program Coordinators
Added 16 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
Active partner with the functional leaders. Collaborate with leadership to develop, support, and align strategies for business process improvements through information systems automation.
Added 17 mins ago
Associate Director, Women's Center
Boston College
Chestnut Hill, MA
professional to serve as Associate Director, providing leadership for
Added 17 mins ago
Manager Customer Experience
Nexeo Plastics
The Woodlands, TX
…challenges, while contributing to strategic initiatives that support business growth and customer satisfaction. Through coaching, mentoring, recognition, and development, the manager is…
Added 18 mins ago
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Business Management
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ · NY
- $136,000 to $177,000 USD / year
The Business Manager is responsible for planning, tracking, forecasting, governance, and executive reporting for technology investments across “run” and “grow” initiatives. This role…
Added 18 mins ago
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Customer Service Representative II (Remote)
AECOM
Remote, United States
- $22 to $30 USD / hour
…flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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