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University Libraries, Head of Serial and e-Resource Management
Loyola University-Chicago
IL
Reporting to the Associate Dean for Collection Strategy, this position supervises the Serial and e-Resource Management, a unit of four, and coordinates closely with the Head of Monograph…
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Supervisor, Utilities Operations (NIGHTS)
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Develop training program for Utility Systems & ensure all mandatory training requirements for the team is met
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401k with company match and Associate Stock Purchase program with discount.
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Production Manager
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The Production Manager oversees and leads the production supervisory team and supports production activities. They will contribute to the organization's success by actively driving employee…
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Purchasing Agent, 26-082
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…responsible for the administration of the NABSD purchase card…
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Intensive Community Manager, Complex Care (RN)
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The Intensive Community Care Manager (ICCM) is a Registered Nurse (RN) who works with our highest complexity patients, their primary care physicians, and other members of the care team that…
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Shift Manager II, Columbia
Dufry Careers
TAMPA, FL
Understands and performs all Health and Safety activities as specified in the Manager’s Guide to Associate Health and Safety
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Lee Wrangler - PT Temporary Sales Associate
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- $12 to $14 USD / hour
The Part Time Sales Associate is responsible for supporting sales performance, delivering exceptional customer experience, and executing day-to-day store operations. The Sales Associate…
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Lee Wrangler- Seasonal Sales Associate
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Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
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Distribution Center Warehouse Associate - Outbound 2:30pm - 11:00pm
Border States
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The Distribution Center (DC) Warehouse Associate - Outbound is responsible for accurately selecting products from inventory using pick lists or Warehouse Management System (WMS)…
Added 3 mins ago
Distribution Center Warehouse Associate - Outbound 2:30pm - 11:00pm
Border States
Fargo, ND
The Distribution Center (DC) Warehouse Associate - Outbound is responsible for accurately selecting products from inventory using pick lists or Warehouse Management System (WMS)…
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Pro Services Manager
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Seasonal Chef Instructor (Sur La Table)
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With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table –…
Added 5 mins ago
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Zoo And Exotics Veterinary Assistants and Veterinary Technicians - Shreiber School of Veterinary Medicine of Rowan University
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…Assistants and Veterinary Technicians to join our new veterinary program and teaching hospital. The hospital is located 1.5 miles from our main Glassboro…
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Sales Associate
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The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
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Senior Project Manager (Data Centers)
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The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
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Certified Medical Assistant
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Reports to the Practice Manager and works under the direction of the Clinical Supervisor and Office Supervisor. Under general supervision and according to established policies and…
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Certified Medical Assistant
Beacon Health System
South Bend, IN
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Certified Medical Assistant
Beacon Health System
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Reports to the Practice Manager and works under the direction of the Clinical Supervisor and Office Supervisor. Under general supervision and according to established policies and…
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Supv Sterile Processing
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Supv Sterile Processing Reports to the Manager, Central Sterile Processing. Coordinates the daily workflow, delegates and supervises work assignments to CSP team members on assigned shift.…
Added 7 mins ago
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Associate Manager Full-time
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As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 12 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
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Position: Associate Director, IT Regulatory, Clinical, and Enterprise Systems
Added 12 mins ago
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Guest Services Rep Part Time-104020
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…reporting of all safety and security issues directly to the manager or to the appropriate…
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Housekeeper Part Time-101020
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Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and…

AECOM

Customer Service Representative II (Remote)

Remote, United States

$22 to $30 USD / hour

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Job details

Pay: $22 to $30 USD / hour
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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More about this job

Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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