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Added 1 min ago
Operation Manager
WM
Fairview, NJ
The Operations Manager spends the majority of the day in the field with frontline employees, drives accountability for safety and performance metrics, and identifies opportunities for…
Added 1 min ago
Resort Maintenance Manager
Sun Communities Operating Limited Partnership
Sussex, NJ
…ensuring to adhere to budget guidelines. Meets with RV Resort Manager daily to report on the status of all scheduled maintenance work. Notifies their manager of unsightly or hazardous…
Added 1 min ago
ER
Property Claims Team Manager
EVEREST REINSURANCE COMPANY
Warren, NJ
- $156,000 to $225,000 USD / year
…Re Group, is looking for an experienced Property Claims Team Manager to join our Property Claims team to provide supervision to Claim Professionals and directly handle the largest, most…
Added 1 min ago
Sustainment Project Manager
Lockheed Martin
Moorestown, NJ
Work closely with Program Managers and Government logistics customers on the day-to-day management, measurement, and reporting of logistics contract scope.
Added 1 min ago
HB
Marketing Automations Manager, Digital Communications
Harris Blitzer Sports & Entertainment
Camden, NJ
- $95,000 to $115,000 USD / year
…and business results? HBSE is seeking a Marketing Automations Manager, Digital Communications to serve as a key resource for our digital marketing team, supporting and advancing our email,…
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Princeton, NJ
- $17.92 to $19.92 USD / hour
- Full-time
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive…
Added 1 min ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Trenton, NJ
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 3 mins ago
PR
Construction Coordinator (Fiber Guardian)
Project Resources Group, Inc.
Kansas City, MO
- $25 to $28 USD / hour
…several options for career growth into roles such as Project Manager, Construction Manager, and more.Because of the growing demand in high-speed fiber, we are searching for a teammate who's…
Added 9 mins ago
GA
PT Assistant
Genesis Administrative Services LLC
Winfield, KS
- $27 to $29 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 9 mins ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services LLC
Black River Falls, WI
- $30 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 9 mins ago
Assistant General Manager in Training, EX
Mister Car Wash
Lubbock, TX
We are hiring for an Assistant General Manager in Training (AGMIT) -- this accelerated development program is designed to prepare you for the Assistant General Manager position. This is an…
Added 12 mins ago
Stuart #75 Host
Flanigan's Enterprises
Stuart, FL
Communicates guest’s questions or concerns to Manager on duty
Added 18 mins ago
GA
Physical Therapy Assistant (PTA)
Genesis Administrative Services
Black River Falls, WI
- $30 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 18 mins ago
GA
PT Assistant
Genesis Administrative Services
Winfield, KS
- $27 to $29 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 22 mins ago
Building Manager
Ford
Manteca, CA · Manteca
…communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what…
Added 26 mins ago
Building Manager
Ford Global
Manteca, CA
…communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what…
Added 29 mins ago
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Electrical Superintendent
Lewis
Phoenix, AZ
- $139,500 to $190,000 USD / year
On a data center, the day power first hits new switchgear is the day everything has to be right. As our Electrical Superintendent, you make sure it is. The gear has been inspected, the…
Added 32 mins ago
Product Support Manager AFLCMC/LG 11.13
Credence
Wright-Patterson Air Force Base, OH
Credence has an immediate need for a Product Support Manager at the journeyman level who will be primarily responsible for supporting the Air Force Life Cycle Management Center (AFLCMC/LG)…
Added 38 mins ago
Immediate Middle School Teacher
KIPP
Jacksonville, FL
Support - As our teachers progress through the day, the year, and their careers, we ensure they always feel the KIPP Team and Family at their backs, with opportunities to lead and support…
Added 38 mins ago
Immediate Elementary Teacher
KIPP
Jacksonville, FL
Support - As our teachers progress through the day, the year, and their careers, we ensure they always feel the KIPP Team and Family at their backs, with opportunities to lead and support…
Added 38 mins ago
Immediate High School ELA Teacher
KIPP
Jacksonville, FL
Every Wednesday is a student early release day, which allows teachers to participate in weekly professional development and content team meetings. *This doesn’t include Wellness Wednesdays…
Added 38 mins ago
Immediate Math Interventionist (K-8)
KIPP
Jacksonville, FL
Every Wednesday is a student early release day, which allows teachers to participate in weekly professional development and content team meetings. *This doesn’t include Wellness Wednesdays…
Added 38 mins ago
Immediate ESE Learning Specialist (K-8)
KIPP
Jacksonville, FL
Support - As our teachers progress through the day, the year, and their careers, we ensure they always feel the KIPP Team and Family at their backs, with opportunities to lead and support…
Added 38 mins ago
Immediate High School Math Teacher (Geometry)
KIPP
Jacksonville, FL
Every Wednesday is a student early release day, which allows teachers to participate in weekly professional development and content team meetings. *This doesn’t include Wellness Wednesdays…
Added 38 mins ago
Immediate School Counselor (High School)
KIPP
Jacksonville, FL
Every Wednesday is a student early release day, which allows teachers to participate in weekly professional development and content team meetings. *This doesn’t include Wellness Wednesdays…

Closed listing

AECOM

Customer Service Rep II - Part Time (20 hours a week)

Remote, United States

$22 to $30 USD / hour · Part-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $22 to $30 USD / hour
Job type: Part-time
Working hours: 20 hours a week
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a highly qualified, Customer Support Representative II - Part Time (20 hours a week) to join our Customer Support Center team supporting the CTrides Program. This role will primarily be a remote position, with the caveat that training will be in person, and the team may be required to attend in person meetings and trainings in the office and the remote work is subject to change. The Customer Support Representative is the first point of contact for CTrides customers by phone, email, chat, and web. The representative answers questions, solves problems, documents every contact, and passes complex cases up so customers get the right answer the first time. The role reports to the Customer Support Manager, and weekend work is part of the regular schedule. The goal is a join a team that will support the CTrides operation to ensure the program runs efficiently, meets project and customer expectations. The successful candidate will follow clear standards for service quality and accountability. The selected individual will know the policies, procedures, and systems and handle customers well. The job responsibilities of the position will include but are not limited to:

Answer customer questions by phone, email, chat, and web, accurately and courteously.
Give customers current information about Connecticut transportation programs, services, routes, schedules, and mobility resources, including active service alerts and disruptions.
Resolve issues on the first contact whenever possible. Escalate complex or sensitive cases to the Customer Support Manager following established procedures.
Follow up with customers until their issue is closed out.
Use plain language and adjust to each customer’s needs, including accessibility needs.
Document every interaction in Zendesk with clear notes and the right categories.
Follow CTrides service standards, policies, and procedures.
Take part in QA reviews and use the feedback to improve.
Attend training, team meetings, and coaching sessions, and keep up with program and service changes.
Use the knowledge base as the main source for answers, and flag anything that is missing, unclear, or out of date.
Tell the Customer Support Manager about trends in customer questions and complaints.
Work the assigned schedule, including weekend shifts, and give advance notice of time-off requests.
Help teammates and cover gaps when service needs change.
Perform other duties as assigned.
Under close supervision, performs a variety of semi-routine duties.
Compiles statistical data for the preparation of reports.
Researches and resolves customer issues.
Interacts with customers both orally and in written communications.
Provides support on a variety of tasks as assigned by supervisor or team lead.

Qualifications

MINIMUM REQUIREMENTS:

HS + 2 years of related experience or demonstrated equivalency of experience and/or education.
1 year of customer service experience by phone, email, or chat.
Working knowledge of Microsoft Office or Google Workspace, and the ability to learn new systems quickly.
Dependable attendance and availability for the assigned schedule, including weekends.

PREFERRED QUALIFICATIONS:

Associate’s degree, or an equivalent combination of education and experience.
Experience with Zendesk or a similar ticketing or case management system.
Contact center experience.
Experience in public transportation, transit, or public-sector customer service.
Bilingual in English and Spanish.
Clear written and verbal communication, including accurate, professional writing.
Strong attention to detail.
Able to juggle multiple customer contacts and stay calm and professional with frustrated customers.
Willing to help teammates when things get busy.

Additional Information

Sponsorship for US employment authorization is not available now or in the future for this position.
Relocation assistance is not available.
Regular schedule includes weekend shifts.
General office environment, with extended periods of sitting, computer use, and phone work using a headset.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Skills

Customer service
Zendesk
Coaching
Microsoft Office
Google Workspace
Case management
Bilingualism
Communication skills
Attention to detail
Onboarding
Leadership

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