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Advocates

Residential Program Manager - Developmental Services

Dorchester, MA, United States

Salary: $48,880-$50,960

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Job details

Pay: Salary: $48,880-$50,960
Apply by: Nov 4, 2027
Experience: Bachelor’s degree or at least 2 years of program experience, including staff supervision (hiring, evaluation, and development)
Posting language: English
Posted: Nov 4, 2026

Original job description

Overview

Salary: $48,880-$50,960

Schedule: Monday through Friday 9:30am - 5:30pm

Want to lead a team while making a real difference in people’s lives?

As a Developmental Services Program Manager at Advocates, you’ll lead the day-to-day operations of a residential program while creating a home where the people we support can build independence, pursue their goals, and be active members of their communities.

You’ll lead and develop a dedicated team, oversee staffing and program operations, and ensure individuals receive high-quality, person-centered support. You’ll also work closely with families, community partners, and other professionals to help individuals access resources, build meaningful connections, and achieve their goals.

This is a hands-on leadership role where you’ll have the opportunity to develop staff, solve problems, build community, and see the impact of your leadership every day.

If you’re a collaborative leader who enjoys working with people and wants your work to have purpose, we’d love to hear from you.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’re a nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required High School Diploma/GED Shift First Shift

Responsibilities

Provide leadership, supervision, and support to staff and ensure program success
Oversee administrative operations in collaboration with the Program Director
Develop and manage staff schedules to ensure appropriate coverage
Monitor and interpret program budgets
Lead staff meetings and supervise, coach, and evaluate team members
Support individuals in accessing services and entitlements (e.g., housing, benefits)
Maintain strong relationships with external partners and agencies
Conduct audits, and program reviews as needed
Ensure compliance with financial, medication, and case record standards
Complete required reports (e.g., payroll, petty cash, census)
Oversee staff training and professional development
Maintain required certifications (CPR/First Aid, MAP, SOLVE, HR/DPPC)
Facilitate meaningful, community-based opportunities for individuals
Travel between program sites, meetings, and trainings as needed
Provide physical intervention in crisis situations when required

Qualifications

Bachelor’s degree or at least 2 years of program experience, including staff supervision (hiring, evaluation, and development)
Strong communication, organizational, and decision-making skills
Basic computer proficiency
High energy, strong interpersonal skills, and ability to work collaboratively
Valid driver’s license, reliable vehicle, and willingness to transport individuals
Commitment to and experience working with diverse populations strongly preferred

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.

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More about this job

Skills

Mentor individuals
Leadership
Manage personnel
Regulatory compliance
Payroll
Staff training
CPR
First Aid
Crisis intervention
Supervise staff
Communication skills
Decision making
Interpersonal skills
Valid driver's licence

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