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Advocate Health, Inc.

IT Tech Support Admin I

United States

$25.30 - $37.95

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Job details

Pay: $25.30 - $37.95
Experience: 1 year of experience in a complex IT operating/support environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Department:

12225 Enterprise Corporate - Enterprise Tech Field Services IL/WI

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

This is M-F business hours position with on-call required

Pay Range:

$25.30 - $37.95

Major Responsibilities:

Ensure implemented IT solutions are functioning at an optimal level and end-users’ needs are met. Provides end-user support including training on new device capability, basic device operations, accessing network resources, and device security best practices.
Supports and follows established procedures for managing incidents and request tickets while adhering to SLA’s, documenting updates in incident/request with actions taken including client communication and closure with complete resolution documentation.
Analysis, configuration, installation, maintenance, upgrades and retirement of hardware and software which require 24/7 support. Ensures compliance with Advocate Health IT standards.
Follow established change control procedures for any environmental, operational, configuration changes.
Follows Advocate Health ITAM process for device removal, including inventory management. Ensures the efficient utilization of Advocate Health's IT resources through regular reviews of hardware usage reports.
Function as a local IT field services resource assigned to multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while following IT system policies and practices. Support IT and Field Services Strategic Initiatives that align with the overall goals of Advocate Health.
Communicate with field leadership team on task updates, potential risk or concerns that may impact assigned project.
Participate in deployment of emerging technologies, including testing, analysis, and documentation. Assess technical solutions for our technology users by building and maintaining relationships through rounding.

Licensure, Registration, and/or Certification Required:

None required.

Education Required:

Bachelor’s degree or equivalent experience in Computer Science, Information System, Engineering, or related field.

Experience Required:

1 year of experience in a complex IT operating/support environment.

Knowledge, Skills & Abilities Required:

Must have excellent interpersonal and technical skills.
They must troubleshoot problems accurately and possess a positive attitude to deal with a variety of situations.
Preferred background in Healthcare, Customer Service or Technology
Excellent written and verbal communication skills, strong customer service skills, excellent problem-solving skills

Physical Requirements and Working Conditions:

Ability to lift to thirty-five pounds without assistance. For lifts over thirty-five pounds, lifting equipment is expected to be used or lifted with at least one other associate when available. Unique lifting/movement situations will be assessed on a case-by-case basis.
Travel to various Advocate Health locations required.
This position requires incumbents to work onsite (unless specified otherwise) in both an office and clinical environment.
On call support required
Incumbents will be required to wear personal protective equipment in designated clinical areas.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply on aah.wd5.myworkdayjobs.com About employer

More about this job

Skills

Communication skills
Documentation
Regulatory compliance
Advocate health
Inventory management
Computer science
Troubleshoot
Customer service
Problem solving
Wear protective equipment against industrial noise
Compensation and benefits

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Work requirements

Jobs in the United States