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AdventHealth

Registration Representative

Tavares, FL, United States

$15.61 - $24.97

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Job details

Pay: $15.61 - $24.97
Posting language: English
Posted: Nov 11, 2026

Original job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

3140 Waterman Way

City:

Tavares

State:

Florida

Postal Code:

32778

Job Description:

Location: AdventHealth Sports Med & Rehab Waterman, 3140 Waterman Way, Tavares FL 32778. 50% of schedule will be floating to DeLand and Orange City.
Schedule: 9:30am to 6:30pm Monday through Thursday and then on Fridays, 8:30am to 5:30pm.
Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.
Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.
Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.
Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.
Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.
Other duties as assigned.
Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.
Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.

Knowledge, Skills, and Abilities:

Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature
Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time
Ability to be responsive to ever-changing matrix of needs and act accordingly
Self-motivated and quick thinker
Computer skills including Outlook, Microsoft Word, and Excel
Ability to communicate professionally with an acceptable use of English and spelling
Ability to read and communicate effectively in English
Strong written and verbal communication skills
Proficient typing speed; proficient with Microsoft Office applications and computers
Multitask proficiently, using multiple computer systems, applications, and technology
Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers
Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)
Understanding of regulatory guidelines such as CMS, HIPAA
Basic knowledge and ability in medical business office procedures
Basic knowledge of coding
Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change
Explains charges and payment options and programs; collects monies due at time of service
Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have
Interpret and explain insurance benefits

Education:

High School Grad or Equiv [Preferred]

Field of Study:

or graduate of a technical school
or equivalent post-secondary technical school education

Work Experience:

1+ experience with computers and epm and emr software [Preferred]
ICD-9 and CPT-4 coding experience [Preferred]

Licenses and Certifications:

Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.61 - $24.97

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening , including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse :

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Sports Med & Rehab

Schedule: Full time

Shift: Day

Req ID: 154214765

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More about this job

Skills

Documentation
Multitasking
React to events in time-critical environments
Computer skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Communication skills
Microsoft Office
Multitask
Customer service
CMS
Problem solving
CPT
BLS
CPR

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Work requirements

Jobs in the United States