Quality Assurance - Problem Solver

Quality Assurance / Problem Solver

HRforGrowth® is engaged as the exclusive talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions - including final selection, offer terms, compensation, and conditions of employment - are made solely by the hiring organization.

Position Title: Quality Assurance / Problem Solver Department: Operations Reports To: Operations Manager / Shift Lead Location: Trenton, NJ Pay Rate: $23.00 per hour Position Summary The Quality Assurance / Problem Solver is responsible for identifying, investigating, and resolving operational exceptions involving pallets, packages, shipping documentation, inventory discrepancies, and quality concerns. This position serves as a critical support function within the operation, ensuring freight moves efficiently through the facility while maintaining service, quality, and compliance standards. The role acts as the primary point of contact for exception management and root cause analysis, partnering with operations, logistics, transportation, and customer teams to resolve issues that could impact customer satisfaction, operational efficiency, or performance metrics. This position is separate from Shift Lead, Supervisor, or Logistics Clerk responsibilities and is dedicated primarily to quality assurance, exception resolution, and process improvement activities.

Essential Duties and Responsibilities

• Investigate and resolve pallet, package, inventory, and shipment exceptions.
• Research missing, damaged, mislabeled, short-shipped, or overage freight.
• Perform quality inspections on inbound and outbound freight.
• Validate shipping documentation, inventory records, and system transactions for accuracy.
• Coordinate with operations leadership to resolve workflow disruptions and maintain throughput goals.
• Escalate unresolved issues and support corrective action plans.
• Utilize warehouse management systems (WMS), transportation systems, and reporting tools to identify discrepancies.
• Conduct root cause analysis and recommend process improvements to reduce recurring issues.
• Monitor exceptions and quality metrics to ensure operational KPIs are achieved.
• Support inventory accuracy through audits, cycle counts, and reconciliation activities.
• Document quality findings and maintain detailed records of investigations and resolutions.
• Communicate professionally with internal stakeholders regarding issue status and resolutions.
• Assist with continuous improvement initiatives that drive productivity, accuracy, and customer satisfaction.
• Maintain compliance with all company safety, security, and operational policies.

Qualifications

• High school diploma or GED
• Minimum 2 years of warehouse, logistics, transportation, fulfillment, quality assurance, inventory control, or problem-solving experience.
• Strong analytical and troubleshooting skills.
• Ability to investigate issues, identify root causes, and develop solutions.
• Experience using warehouse systems, inventory software, or operational reporting tools.
• Strong attention to detail and organizational skills.
• Ability to work independently in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel.
• Excellent written and verbal communication skills.
• Experience in e-commerce, distribution, fulfillment, parcel, LTL, or transportation environments.
• Prior experience in quality assurance, inventory control, loss prevention, or exception management
• Knowledge of Lean, Continuous Improvement, or Root Cause Analysis methodologies preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds with or without accommodation.
• Ability to work within a warehouse environment, including varying temperatures and noise levels.
• Ability to inspect freight, pallets, and inventory throughout the facility.

About HRforGrowth:

HRforGrowth is a full-service HR and talent partner built to support companies that are scaling, transforming, or navigating change. HRFG is globally recognized for delivering quality, speed, and cost-effective talent solutions across every level of the workforce. Through its global talent acquisition practice, HRforGrowth applies world class rigor and precision to identifying exceptional professional and executive talent on behalf of its clients - from temporary staffing to permanent hourly workers through to placing C-suite executives. HRforGrowth is presenting this opportunity in its capacity as the retained search partner and does not serve as the employer of record for this position.

Equal Employment Opportunity:

In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic.

The hiring organization for this position is expected to comply with all applicable federal, state, and local equal employment opportunity laws - including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) - in its hiring decisions, terms of employment, and workplace practices.