Vice President Retail Operations

Summary

Vice President, Retail Operations

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic Vice President, Retail Operations to lead the development, coordination, management, oversight, and evaluation of the organization’s retail services business.

As a member of the leadership team, the Vice President participates in strategic planning, performance management, budgeting and forecasting, operational excellence initiatives, and organizational development. This role is responsible for overseeing Operations, Sales, and Finance functions within the business unit while ensuring exceptional client service and retailer partnerships.

The Vice President will establish and maintain strong relationships with retailers and clients, focusing on delivering measurable business results and outstanding program execution. Success in this role is achieved through effective leadership, strategic execution, and achievement of key business performance objectives.

Join North America’s leading business solutions provider and build your career with exceptional people in a growing industry.

What We Offer

• Comprehensive Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Training and Career Development Opportunities
• Generous Paid Time Off (PTO)

Key Responsibilities

Strategic Alignment

• Support the "Customer as Clients" initiative by identifying services that Retail Operations can provide externally and developing strategies to pursue new opportunities.
• Ensure training and development programs support efficient, compliant operations and align leadership around organizational objectives.
• Direct teams in navigating the larger organization to secure the resources and support necessary for business success.
• Foster open communication between Retail Operations and supported business units to accurately assess needs and adjust resources accordingly.

Financial Leadership

• Oversee P&L performance and business unit resources to achieve EBITDA objectives.
• Lead the identification and implementation of operational and process efficiencies.
• Support strategies that align resources with business growth objectives and coordinate with senior leadership to achieve financial goals.
• Manage budgeting, forecasting, and financial performance initiatives.

People Leadership & Development

• Recruit, develop, retain, and engage top talent using company-wide processes, tools, and resources.
• Build and maintain high-performing teams with complementary skill sets.
• Conduct regular assessments of team strengths and development opportunities, implementing appropriate coaching and performance management actions.
• Execute all aspects of the performance management process, including:
• Individual Development Plans (IDPs)
• Development discussions
• Ongoing coaching and feedback
• Performance Improvement Plans (PIPs)
• Succession planning
• Promote a culture of accountability, engagement, and pay-for-performance.

Supervisory Responsibilities

Direct Reports

• Hire, retain, train, coach, guide, direct, and develop employees using established company processes and resources.

Indirect Reports

• May delegate work and provide guidance, direction, mentorship, and coaching to indirect reports.

Qualifications

Education

Required:

• Bachelor's Degree or equivalent professional experience

Preferred:

• MBA, Master's Degree, or equivalent professional experience

Experience

• 8+ years of experience in sales, consumer packaged goods (CPG), food brokerage, merchandising, retail operations, or a related industry.
• 8+ years of successful experience managing:
• Profit and Loss (P&L)
• Budgeting and forecasting
• Client relationships and expectations
• Cross-functional business teams

Skills, Knowledge, and Abilities

• Ability to develop and execute strategic business growth plans.
• Strong strategic thinking, planning, and organizational skills.
• Demonstrated leadership and people development capabilities.
• Ability to direct, coach, mentor, and influence teams.
• Strong analytical, research, and data-driven decision-making skills.
• Experience supervising teams, including delegation, training, coaching, and performance evaluation.
• Strong prioritization and project management skills.
• Excellent customer service orientation.
• Excellent interpersonal and relationship-building skills with retailers, suppliers, clients, and business partners.
• Well-organized, detail-oriented, and capable of thriving in a fast-paced environment.
• Adaptable and flexible in response to changing business needs and priorities.
• Strong understanding of the merchandising, retail, and consumer packaged goods industries.

Travel Requirements

• Travel and driving are essential functions of this position.
• Ability to travel up to 50% of the time.

This streamlined version eliminates duplication, groups responsibilities logically, and aligns the qualifications, leadership expectations, and business responsibilities into a cleaner executive-level job description.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Duty

Alignment

• Support the “Customer as Clients” initiative by identifying services that Retail Operations can provide externally; develop and launch strategy to pursue opportunity
• Ensure that training and development supports efficient and compliant operations and that leaders at the highest level of operations are aligned around this objective
• Direct team in navigating the larger Company organization to align needed resources and support to ensure specific initiative success
• Direct teams to establish open and regular communication with the business units that they support so that they can accurately access business needs and adjust resources as needed

Financial

• Oversee P&L targets; oversee business unit resources to deliver EBITDA* objective [*Earnings Before Interest, Taxes, Depreciation, and Amortization]
• Lead team to identify and implement process efficiencies as appropriate
• Support team in developing the strategy to align resources to secure business growth; coordinate with other senior level members to achieve goals

People Development

• Responsible for hiring, developing, and retaining talent using company-wide processes, tools and resources
• Perform regular assessments of strengths and opportunities within the team and deploy appropriate course of action to develop or manage performance
• Responsible for building a high performing team with complimentary skill sets
• Execute all aspects of the performance management culture, including development discussions and creation of Individual Development Plans, regular coaching and feedback, Performance Improvement Plan creation and delivery
• Promote a culture of pay for performance

Supervisory Responsibilities

Direct Reports

• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

• May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

• Travel and Driving are essential duties and function of this job
• Travel up to 50%

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required) Bachelor's Degree or equivalent experience

(Preferred) Master's Degree or equivalent experience

• 8+ years of experience in sales, consumer packaged goods, and/or food brokerage organization or equivalent
• 8+ years successfully managing a P&L, budgeting and forecasting, and managing client expectations either personally or through a team

Skills, Knowledge and Abilities

• Ability to develop strategic plans to grow the business
• Ability to visualize and plan objectives and goals strategically
• Strong prioritization skills
• Ability to research and analyze data effectively
• Ability to direct, lead, coach, and develop people
• Skill in supervising to include delegating responsibility, training and evaluating performance
• Well-organized, detail-oriented, and able to handle a fast-paced work environment
• Flexible and adaptable, able to change and alter according to changes in projects or business environment
• Excellent customer service orientation
• Excellent interpersonal skills with retailers, suppliers and partners
• Understanding of the nuances and intricacies of the merchandising industry

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.