Operations Associate Trainer

Job Summary

The Operations Associate Trainer is responsible for training and developing new associates in the Company’s wave

picking processes and applicable packing procedures, ensuring they can perform all required functions safely, accurately,

and efficiently before working independently. The Trainer will demonstrate wave picking procedures, explain the

purpose and importance of each step, provide hands-on instruction and coaching, monitor associate performance,

address questions, and verify competency before authorizing associates to work independently. The Trainer is expected

to lead by example, uphold company standards for safety, accuracy, and productivity, and provide timely coaching and

constructive feedback to correct errors and reinforce adherence to established procedures. The ideal candidate should

be patient, confident, self-driven, and capable of clearly explaining processes to individuals with varying levels of

experience.

Work Status Requirement: This position is designated as in-person; any change to work status, including remote, hybrid,

or part-time arrangements, must be reviewed and approved by Human Resources prior to implementation.

Responsibilities

• Foster a collaborative team environment to support customer needs and operational goals.
• Train new associates on wave picking and packing procedures, including scanner operation, SKU identification, order

scanning, tote assignments, product placement, and proper packing methods.

• Demonstrate standard processes, explain key requirements, and verify associate understanding before independent

work.

• Train associates to identify and resolve common picking exceptions, including inventory discrepancies, incorrect

locations, SKU errors, and scanning issues.

• Monitor associate performance, conduct knowledge checks, and provide coaching and corrective feedback to

reinforce accuracy, safety, and process compliance.

• Evaluate associate readiness for independent work based on demonstrated competency, accuracy, and safe work

practices.

• Communicate Picks/Packs Per Hour expectations and coach associates toward established productivity standards.
• Identify performance or training concerns and communicate recommendations to management.
• Support ongoing associate training related to process changes, performance improvement, and operational needs.
• Promote safe equipment operation and proper care of picking carts, handheld scanners, and other equipment.
• Lead by example by adhering to company policies, standard operating procedures (SOPs), and safety requirements.
• Maintain schedule flexibility, including overtime and weekend availability as needed.
• Perform duties in accordance with the employee handbook, established procedures, and management direction.

Qualifications

Qualifications

• High school diploma or GED
• Ability to lift and/or carry up to 45 pounds
• Ability to effectively train and communicate processes to new and existing associates.
• Demonstrated ability to operate handheld scanners and picking equipment.
• Good leadership and organizational skills
• Ability to stand and/or remain physically active for extended periods
• Basic English proficiency
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Strong attention to detail
• Ability to work in a fast-paced environment while maintaining accuracy.
• Ability to multitask and manage training responsibilities while supporting daily operational needs.

Leadership Foundation: Leading yourself is the foundation of strong associate performance, reflecting an ability to

take ownership, manage priorities, adapt to change, collaborate effectively, and remain focused on customer and

business needs; the following competencies outline the behaviors that help associates demonstrate reliability, initiative,

accountability, and consistent operational success.

Competencies

Action Oriented: Takes initiative, sets clear priorities, and acts with confidence and commitment while balancing

thoughtful planning with timely execution, engaging others, and avoiding procrastination, perfection, or over analysis

Customer Focus: Understands and anticipates customer needs, builds strong relationships, and responds with urgency

and professionalism while balancing flexibility with established procedures, timelines, and company policies

Learning on the Fly: Quickly adapts to new challenges by identifying patterns, learning from successes and failures,

experimenting with solutions, and applying lessons learned while remaining open to change persistent through setbacks,

and supportive of others

Peer Relationships: Builds trust-based, collaborative relationships across teams by finding common ground,

communicating candidly, solving problems with minimal disruption, and navigating the organization effectively while

maintaining sound boundaries and shared accountability

Time Management: Sets priorities, manages timelines, stays focused, and uses time efficiently to complete a broad

range of activities with organization, discipline, and consistent productivity

Working Conditions

This role operates within a structured warehouse production environment where adherence to established workflow

sequences and output timelines is essential to maintaining production efficiency and meeting shipment deadlines. The

pace requirements central to warehouse operations create a physical demand of this position; associates must be able

to maintain continuous physical activity including but not limited to standing, stretching, and repetitive motion(s) for

extended periods in alignment with production schedules. Additionally, associates may be exposed to variable

temperature conditions and elevated noise levels consistent with standard warehouse and manufacturing operations.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that

are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

According to the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA),

employees must be able to perform the “essential job functions with or without a reasonable accommodation.

The statements contained herein describe the scope of responsibility and essential functions of this position but

should not be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned

including work in other areas and/or facilities