Senior Project Manager

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Description

Job Description

Position Overview Our Professional Services team is looking for a proactive, customer-facing project manager to deliver implementation, migration, and professional services engagements across our products and solutions. You will help customers move on - whether they are migrating from another provider or deploying greenfield - while managing a portfolio of 15–20 concurrent mid-size to large engagements from kickoff to closure. You will own the scope, schedule, and budget against a Statement of Work (SOW) or Service Delivery Description (SDD), working closely with, account teams, and customer stakeholders. As a self-starter, you will build strong customer relationships, spot issues early, and drive them to resolution. This is a six-month contract with the potential for extension. Austin, TX, is preferred; however, we are open to other AMER locations for highly qualified candidates. Please note that U.S. citizenship is required for this role due to specific project demands. What You'll Do

• Manage a portfolio of 15–20 concurrent customer engagements from kickoff through formal closure.
• Own scope, schedule, and budget against the SOW or SDD. Track hours and burn rates, and manage changes through a formal change request process.
• Select the right delivery approach (waterfall, agile, or hybrid) for each engagement in alignment with PMI standards.
• Run customer-facing governance, including kickoff meetings, project plans, status reports, RAID logs (risks, actions, issues, decisions), and executive updates.
• Drive deliverables to completion and secure formal customer acceptance and sign-off.
• Coordinate cross-functional teams (Consultants, Solutions Engineers, Account Executives, CSMs, Support, and Partners) to keep work on track and remove blockers.
• Manage risks and escalations, including migration and cutover risks, raising issues early with clear options and recommendations.
• Ensure clean handoffs from Sales to Delivery at the start of each engagement, and from Delivery to Customer Success at closure.
• Maintain accurate project data in Jira, Salesforce, and PSA tools to give leadership clear visibility into project health, utilization, and forecasting.
• Leverage AI tools to work more efficiently, automating routine tasks like status reports and meeting notes.

What You Bring

• 5+ years of project management experience, including 3+ years managing customer-facing projects in professional services, consulting, or implementation delivery at a technology or SaaS company.
• Proven experience managing 10+ concurrent projects with accountability for scope, schedule, budget, and customer satisfaction.
• Hands-on experience delivering against an SOW or service description, including managing change requests and project financials (hours, burn rate, and forecasting).
• Working knowledge of waterfall, agile, and hybrid delivery methodologies, as well as PMI/PMBOK practices.
• Clear, confident written and verbal communication skills with customer stakeholders up to the director level.
• Experience handling escalations and difficult conversations calmly, professionally, and with urgency.
• Strong sense of ownership: proactive, organized, and effective in a fast-moving environment where processes are continually evolving.
• Technical literacy in networking and security concepts (e.g., DNS, CDN, WAF, DDoS, Zero Trust/SASE) with the ability to follow technical discussions and understand migration dependencies.
• Proficiency with Jira, Salesforce, and a PSA tool (e.g., Certinia, Kantata, ServiceNow SPM), alongside Smartsheet or MS Project.

Nice to Have

• PMP or CAPM certification; agile certification (e.g., PMI-ACP, CSM, or SAFe).
• Delivery experience at a cybersecurity, networking, or cloud provider.
• Experience migrating customers from competing CDN, security, or SASE vendors.
• Bachelor's degree in business, information technology, a related field, or equivalent experience.