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Information Security Engineer
TTEC
Lansing, MI
- $65,000 to $70,000 USD / year
…award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added just now
Director - Customer Response Engineering
Trellix
Lansing, MI
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added just now
Network Operations Engineer
Meta
Lansing, MI
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added just now
Senior Telecom Engineer
Maximus
Lansing, MI
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added just now
Mechanical Engineer, Data Center Operations Engineering
Meta
Lansing, MI
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added just now
Vice President, Cloud Platform Engineer
SitusAMC
Lansing, MI
…technologies. This role requires a passion for programming and knowledge in Cloud technologies such as Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The…
Added just now
EG
Senior Full Stack Developer
Eliassen Group
Farmington Hills, MI
- $60 to $70 USD / hour
…scalable web applications and APIs for enterprise Wealth & Asset Management solutions. The role focuses on frontend development, backend services, integrations, cloud-native applications,…
Added 1 min ago
Staff Software Engineer, AI Model Lifecycle
Crusoe
San Francisco, CA · Sunnyvale, CA
The Senior Staff Software Engineer for the AI Model Lifecycle team will play a crucial role in building a comprehensive managed platform for the entire application development lifecycle,…
Added 8 mins ago
SP
Automation Engineer - East Coast
Shell Pipeline Co LP(SPC)
NJ
- $124,000 to $186,000 USD / year
Working knowledge of applicable industry standards, process safety principles, and risk management practices
Added 10 mins ago
Staff Mobile Engineer - Promo
Hard Rock Digital
Remote, United States
We’re looking for a Staff Mobile Engineer to own technical direction for mobile experiences within the Promos domain, working within our shared React Native platform and contributing to…
Added 17 mins ago
TK
Product Development Engineer Handgun - CCI Speer
The Kinetic Group Operations LLC
Lewiston, ID
- $80,000 to $130,000 USD / year
Added 17 mins ago
Associate Software Engineer
Highmark Health
Boise, ID
Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, unit testing, code reviews, source…
Added 17 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Boise, ID
…technologies. This role requires a passion for programming and knowledge in Cloud technologies such as Terraform, AWS Services, Docker, Kubernetes, and familiar with Git development. The…
Added 17 mins ago
Senior Telecom Engineer
Maximus
Boise, ID
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 17 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Boise, ID
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 17 mins ago
Cyber Security AI Engineer 4
St. Luke's Health System
Boise, ID
The Cyber Security AI Engineer 4 serves as the organization’s senior technical authority for AI security, leading the strategy, architecture, governance, and technical standards necessary…
Added 17 mins ago
Network Operations Engineer
Meta
Boise, ID
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 17 mins ago
Lead AI and Data Science Engineer II
Deloitte
Boise, ID
Utilize Machine Learning Operations (MLOps) pipelines, including knowledge of containerization (Docker) and CI/CD for training and deploying models.
Added 17 mins ago
T
Information Security Engineer
TTEC
Boise, ID
- $65,000 to $70,000 USD / year
…award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 17 mins ago
Web Platform Developer - ITSD
Idaho Division of Human Resources
Boise, ID
…implementation of web solutions rather than day-to-day website content management. This position is based at our Central Office in Boise, Idaho. Applicants must reside in Idaho; relocation…
Added 17 mins ago
Director - Customer Response Engineering
Trellix
Boise, ID
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 17 mins ago
Solid Waste Engineer
Idaho Division of Human Resources
Boise, ID
The Idaho Department of Environmental Quality (DEQ) is hiring a Solid Waste Engineer for the State Office in Boise.
Added 17 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Boise, ID
…expertise, and continuous improvement across hazardous waste management and dangerous goods/hazmat transportation. In this highly visible role, the successful candidate will shape strategy,…
Added 29 mins ago
CO
GIS (Geographic Information System) Specialist
City of Mesa
Mesa, AZ
- $79,094.08 to $113,033.02 USD / year
…Technician classes. This class is supervised by a GIS Supervisor, IT Engineer II, Management Assistant II, or administrative supervisor, depending on assignment. By assignment, this class…
Added 30 mins ago
IT Security Operations (6152-1)
Tri-Force Consulting Services, Inc.
New York, NY
The Cybersecurity IAM Engineer / SailPoint IdentityIQ and Identity Security Cloud Developer & Architect is responsible for designing, engineering, and modernizing enterprise identity…

ADVANCED NETWORK MANAGEMENT INC

Client Support Engineer III

New Mexico, NM, United States

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Job details

Experience: 3+ years of experience with routing and switching network technologies.
Posting language: English
Posted: Nov 4, 2026

Original job description

Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer III. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

Medical, Dental and Vision Insurance
Life Insurance; Short-Term and Long-Term Disability
401(k) Retirement Plan
Paid Time Off
Flexible Spending Account
Employee Recognition Rewards
Career training geared toward professional growth

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role The Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of escalation for all priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure, and provides guidance to Service Desk team members. This position requires a blend of technical competence in enterprise networking technologies, outstanding customer support, excellent communication skills, and close collaboration with other teams across the Managed Services organization. The engineer will leverage managed services tools and processes to deliver proactive, reactive, and preventative services, serving as a trusted advisor who understands our customers’ environments and works as an extension of their IT Operations team.

What You Will Do

Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
Generate and implement clear and consistent documentation of client environments.
Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
Evaluate client environments for optimization and improvement opportunities.
Follow and develop documentation and SOPs for project deliverables and support procedures.
Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
Participate in project activities on an as-needed basis.
Participate in a rotational on-call schedule for high-priority escalations.
Invest time in continued education to learn new technologies.

What We Are Looking For

Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
ITIL Foundation (or higher) preferred.

REQUIRED TECHNICAL COMPETENCIES

3+ years of experience with routing and switching network technologies.
Proficiency with at least three of the following technologies for three or more years
Application Centric Infrastructure (ACI)
Identity Services Engine (ISE)
Cisco SD-Access
Cisco SD-WAN
Meraki MX, MS, MR and SD-WAN
Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD)
Public cloud infrastructure (AWS or Azure)
Digital Network Architecture / Catalyst Center (DNAC)
Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
Wireless networks and Wireless LAN Controllers
Load Balancing platforms (F5, A10, Kemp, NetScaler)

PREFERRED TECHNICAL COMPETENCIES

Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
Experience with ServiceNow, including incident, change, and knowledge management workflows.
Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.

CONSULTING & SOFT SKILLS

Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
Excellent verbal and written communication; consistent, customer-focused follow-through.
Strong mentoring mindset and commitment to continuous learning.
Ability to work independently and be a self-starter.

Travel

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.

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More about this job

Skills

WAN
Customer service
Communication skills
Collaboration
Root cause analysis
Documentation
Onboarding
CCNP
ITIL
Microsoft Access
AWS
Microsoft Azure
LAN
Python
Ansible
IBM Terraform
ServiceNow
SNMP
Programming languages
Microsoft PowerShell
JavaScript
Leadership
Coaching
Work independently
Valid driver's licence

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