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Quality Process Engineer
GPAC
Harwinton, CT
- $85,000 to $115,000 USD / year
…customer requirements, and regulatory expectations. The Process Engineer partners closely with Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to…
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Quality Process Engineer
GPAC
Goshen, CT
- $85,000 to $115,000 USD / year
…customer requirements, and regulatory expectations. The Process Engineer partners closely with Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to…
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Quality Process Engineer
GPAC
New Hartford, CT
- $85,000 to $115,000 USD / year
…customer requirements, and regulatory expectations. The Process Engineer partners closely with Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to…
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Quality Process Engineer
GPAC
Thomaston, CT
- $85,000 to $115,000 USD / year
…customer requirements, and regulatory expectations. The Process Engineer partners closely with Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to…
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Quality Process Engineer
GPAC
Terryville, CT
- $85,000 to $115,000 USD / year
…customer requirements, and regulatory expectations. The Process Engineer partners closely with Quality, Production, Tooling, Maintenance, Engineering, and Program Management teams to…
Added 5 mins ago
AI Security Engineer, US ADC Security
Amazon.com Services LLC
Jessup, MD · Arlington, VA · Herndon, VA
Amazon's Security team is looking for an AI Security Engineer with strong insight and passion for security to ensure our AI applications are designed and built to the highest standards.…
Added 5 mins ago
Amazon Dedicated Cloud Engineer, US ADC Security
Amazon.com Services LLC
Herndon, VA
The US ADC Security Engineering team is seeking an experienced ADC Engineer to serve as a senior technical leader for our operations team. You will be the technical escalation point for the…
Added 8 mins ago
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Supply Chain Development Engineer
GPAC
Saginaw, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 8 mins ago
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Supply Chain Development Engineer
GPAC
Bridgeport, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 8 mins ago
Engineer - Manufacturing
Vermeer Corporation
Pella, IA
Initiate, review, and implement Engineering Change Notices (ECNs) using Product Lifecycle Management (PLM) systems such as 3DX, Teamcenter or Windchill.
Added 8 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Strong agile delivery mindset with expertise in sprint optimization, release management, and maintaining system SLOs/SLA performance.
Added 8 mins ago
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Supply Chain Development Engineer
GPAC
Bridgeport, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 8 mins ago
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Supply Chain Development Engineer
GPAC
Midland, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 8 mins ago
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Supply Chain Development Engineer
GPAC
Freeland, MI
- $70,000 to $90,000 USD / year
Local industry leader is seeking a Supply Chain Development Engineer to connect internal purchasing, engineering, and project management teams to external manufacturing network. In this…
Added 8 mins ago
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Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Des Moines, IA
- $121,400 to $218,600 USD / year
…AI platforms enabling customers to run models with unmatched performance, compliance, and economics. This team owns the end-to-end model lifecyclefrom validation and security scanning…
Added 9 mins ago
Cloud Engineer
Maximus
Des Moines, IA
Maximus is seeking a Cloud Engineer to support a defense client remotely.
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Associate Software Engineer
Highmark Health
Des Moines, IA
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 9 mins ago
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.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 9 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Des Moines, IA
…expertise, and continuous improvement across hazardous waste management and dangerous goods/hazmat transportation. In this highly visible role, the successful candidate will shape strategy,…
Added 9 mins ago
Director - Customer Response Engineering
Trellix
Des Moines, IA
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 9 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Des Moines, IA
Develop effective measurements and reports from Building Management System (BMS) and other monitoring systems to optimize performance and reliability
Added 9 mins ago
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.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 9 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Des Moines, IA
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 9 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Davenport, IA · Des Moines, IA
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 9 mins ago
Supplier Support Manufacturing Engineer
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The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with Clear to Build (CTB) targets. This role emphasizes…

Closed listing

ADVANCED NETWORK MANAGEMENT INC

Client Support Engineer III

New Mexico, NM, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 3+ years of experience with routing and switching network technologies.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer III. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

Medical, Dental and Vision Insurance
Life Insurance; Short-Term and Long-Term Disability
401(k) Retirement Plan
Paid Time Off
Flexible Spending Account
Employee Recognition Rewards
Career training geared toward professional growth

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role The Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of escalation for all priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure, and provides guidance to Service Desk team members. This position requires a blend of technical competence in enterprise networking technologies, outstanding customer support, excellent communication skills, and close collaboration with other teams across the Managed Services organization. The engineer will leverage managed services tools and processes to deliver proactive, reactive, and preventative services, serving as a trusted advisor who understands our customers’ environments and works as an extension of their IT Operations team.

What You Will Do

Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
Generate and implement clear and consistent documentation of client environments.
Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
Evaluate client environments for optimization and improvement opportunities.
Follow and develop documentation and SOPs for project deliverables and support procedures.
Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
Participate in project activities on an as-needed basis.
Participate in a rotational on-call schedule for high-priority escalations.
Invest time in continued education to learn new technologies.

What We Are Looking For

Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
ITIL Foundation (or higher) preferred.

REQUIRED TECHNICAL COMPETENCIES

3+ years of experience with routing and switching network technologies.
Proficiency with at least three of the following technologies for three or more years
Application Centric Infrastructure (ACI)
Identity Services Engine (ISE)
Cisco SD-Access
Cisco SD-WAN
Meraki MX, MS, MR and SD-WAN
Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD)
Public cloud infrastructure (AWS or Azure)
Digital Network Architecture / Catalyst Center (DNAC)
Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
Wireless networks and Wireless LAN Controllers
Load Balancing platforms (F5, A10, Kemp, NetScaler)

PREFERRED TECHNICAL COMPETENCIES

Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
Experience with ServiceNow, including incident, change, and knowledge management workflows.
Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.

CONSULTING & SOFT SKILLS

Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
Excellent verbal and written communication; consistent, customer-focused follow-through.
Strong mentoring mindset and commitment to continuous learning.
Ability to work independently and be a self-starter.

Travel

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.

About employer

More about this job

Skills

WAN
Customer service
Communication skills
Collaboration
Root cause analysis
Documentation
Onboarding
CCNP
ITIL
Microsoft Access
AWS
Microsoft Azure
LAN
Python
Ansible
IBM Terraform
ServiceNow
SNMP
Programming languages
Microsoft PowerShell
JavaScript
Leadership
Coaching
Work independently
Valid driver's licence

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