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Senior Network Engineer
University of Massachusetts
MA
The Senior Network Engineer is accountable for delivering reliable, secure, resilient, and continuously improving enterprise networking services that enable the University's academic,…
Added 1 min ago
Technical Consulting Engineer - Enterprise Switching
Cisco Systems, Inc.
RTP, NC
…across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and…
Added 2 mins ago
Technical Consulting Engineer - Architecture
Cisco Systems, Inc.
RTP, NC
…across the team, while leveraging AI capabilities, software, automation, and diagnostic tools to support quality and…
Added 3 mins ago
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Enterprise Security Engineer - R01573019
Brillio
NY
- $120,000 to $130,000 USD / year
Build Secure-by-Default Environments: Secure enterprise technologies, including SaaS applications, corporate endpoints, office networks, and Business/Data Intelligence platforms.
Added 3 mins ago
Software Engineer, Network Engineering
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San Jose, CA · Milpitas, CA
As a Software Engineer, you will drive CVIS, along with end-to-end solution testing, RA certification, GPU debugging, network behavior analysis, performance profiling and bottleneck…
Added 4 mins ago
Low Latency Trading Infrastructure Engineer
Citibank, N.A.
United States
The Low Latency Trading Infrastructure Engineer is a rare combination of deep technical specialist and mission-critical operator - a professional whose expertise sits at the intersection of…
Added 6 mins ago
Cloud Operations Engineer
Mclaurin Aerospace
Houston, TX
We have an exciting opportunity for a Cloud Operations Engineer to join our JETS II contract team at NASA Johnson Space Center in Houston, TX.
Added 7 mins ago
Principal Engineer - Integration, Test, & verification
Firestorm
United States
Build or strengthen SIL/HIL, automated regression, bench/lab integration, instrumentation, data capture, and representative field/flight-test practices as appropriate.
Added 8 mins ago
Sr AI & Automation Engineer
INSPYR Solutions
Deerfield Beach, FL
The Senior AI & Automation Engineer designs, builds, and operates AI-enabled automation solutions using Power Automate, Power Apps, Copilot Studio, and Copilot endpoints integrated with…
Added 8 mins ago
ELECTRONICS ENGINEER
U.S. Air Force - Agency Wide
Kirtland AFB, NM
…Positions. BASIC REQUIREMENT ALL GRADE LEVELS 0855 Electronic Engineer: Successfully completed a professional engineering degree: The curriculum must be in a school of engineering with at…
Added 8 mins ago
Linux Systems Administrator
Fuse Engineering LLC
Laurel, MD
We are seeking a highly skilled Systems Administrator / Infrastructure Engineer to support, maintain, and optimize complex enterprise infrastructure environments. The ideal candidate will…
Added 8 mins ago
R&D Engineer 1
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer 1 working as a Process Engineer, you will initiate and conduct engineering assignments that ensure consistent quality and high yield of detonator component and…
Added 8 mins ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 level or the R&D Engineer 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined…
Added 8 mins ago
MBSE Systems Engineering R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer, you will work closely with systems engineers, designers, subject matter experts, and program stakeholders to develop model-based representations of complex systems and…
Added 8 mins ago
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Lead Power Systems Controls Engineer
Eaton Corporation
Albuquerque, NM
- $97,000 to $143,000 USD / year
…customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major OEM’s. This is a hybrid role with approximately…
Added 8 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Albuquerque, NM
Drive automation and process efficiency, including data pipelines and dashboards connecting cloud billing, usage telemetry, and general ledger data, and support other FP&A managers by…
Added 8 mins ago
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Principal Site Reliability Automation Developer - US REMOTE
Oracle
Santa Fe, NM
- $102,300 to $209,500 USD / year
Build automation, self-healing systems, and intelligent operational tooling
Added 8 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Santa Fe, NM
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 8 mins ago
Senior Analyst, Compliance Technology
Coinbase
Santa Fe, NM
We're hiring an Analytics Engineer to join the Compliance Technology team within the Platform organization. This team builds and operates data and detection capabilities that enable…
Added 8 mins ago
Senior Software Engineering
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Santa Fe, NM
As an Senior Software Engineering, you will serve as a senior technical owner and hands-on engineer responsible for designing, building, operating, and evolving scalable software solutions…
Added 8 mins ago
Data Scientist 1
Baylor Scott & White Health
Santa Fe, NM
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 8 mins ago
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Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Santa Fe, NM
- $50,000 to $92,500 USD / year
We are seeking a Senior QA Automation Engineer - Playwright & Selenium to join our Quality Engineering team supporting critical financial applications. The ideal candidate will have strong…
Added 8 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Santa Fe, NM
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…
Added 8 mins ago
Core Senior .NET Software Engineer
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The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
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Web Hosting Security Engineer(Hybrid)
NTT DATA Americas, Inc.
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,…

ADVANCED NETWORK MANAGEMENT INC

Client Support Engineer III

New Mexico, NM, United States

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Job details

Experience: 3+ years of experience with routing and switching network technologies.
Posting language: English

Original job description

Welcome to ANM. This application is the first step in completing your onboarding as our new Client Support Engineer III. Please review the role job description below and complete the application to initiate the hiring process.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

Medical, Dental and Vision Insurance
Life Insurance; Short-Term and Long-Term Disability
401(k) Retirement Plan
Paid Time Off
Flexible Spending Account
Employee Recognition Rewards
Career training geared toward professional growth

Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.

The Role The Tier 2 Network Engineer is the escalation point for network-related client support issues within ANM’s Managed Services organization. This individual serves as the first level of escalation for all priority incidents involving routing, switching, wireless, security, and SD-WAN infrastructure, and provides guidance to Service Desk team members. This position requires a blend of technical competence in enterprise networking technologies, outstanding customer support, excellent communication skills, and close collaboration with other teams across the Managed Services organization. The engineer will leverage managed services tools and processes to deliver proactive, reactive, and preventative services, serving as a trusted advisor who understands our customers’ environments and works as an extension of their IT Operations team.

What You Will Do

Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
Generate and implement clear and consistent documentation of client environments.
Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
Evaluate client environments for optimization and improvement opportunities.
Follow and develop documentation and SOPs for project deliverables and support procedures.
Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
Participate in project activities on an as-needed basis.
Participate in a rotational on-call schedule for high-priority escalations.
Invest time in continued education to learn new technologies.

What We Are Looking For

Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator).
ITIL Foundation (or higher) preferred.

REQUIRED TECHNICAL COMPETENCIES

3+ years of experience with routing and switching network technologies.
Proficiency with at least three of the following technologies for three or more years
Application Centric Infrastructure (ACI)
Identity Services Engine (ISE)
Cisco SD-Access
Cisco SD-WAN
Meraki MX, MS, MR and SD-WAN
Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD)
Public cloud infrastructure (AWS or Azure)
Digital Network Architecture / Catalyst Center (DNAC)
Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN
Wireless networks and Wireless LAN Controllers
Load Balancing platforms (F5, A10, Kemp, NetScaler)

PREFERRED TECHNICAL COMPETENCIES

Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
Experience with ServiceNow, including incident, change, and knowledge management workflows.
Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.

CONSULTING & SOFT SKILLS

Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
Excellent verbal and written communication; consistent, customer-focused follow-through.
Strong mentoring mindset and commitment to continuous learning.
Ability to work independently and be a self-starter.

Travel

Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.

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